"Overall I had a good experience. They were quick to reply and helped me decide what I need to get. I just wish they explained a little bit more as to why they could not meet my desired compatible specs. Which would have lowered my overall price. Possibly because the tech team did not want to put forth the effort?"

"I ordered a laptop that kept getting pushed back to over 6 months, they were very helpful with getting my order switched to something i could get more timely"

"Best Website Ever To Buy a Pc"

"IT WAS EVERYTHING THAT I EXPECTED A GAMING LAPTOP BE PERFECT!!!!!!!!!!!!!"

"I've purchased two laptops through this company. the first time, received as advertised. delivered in their time frame. second laptop received as advertised, delayed delivery due to covid. purchased an additional power adapter through them, it took two weeks to arrive, and it was the wrong adapter, for the computer they built me. dozens of phonecalls, chats, and a few emails later, i still haven't been able to obtain a shipping label to return the incorrect adapter, and they won't refund until they receive the adapter back. I have had to open a dispute with paypal. Ordered adapter april 16, requested return shipping label monday morning may 3 through email/chat on website. nobody has answered their phones, and i still don't have a shipping label.

they do good work, but if anything goes wrong, you're on your own.

UPDATE: another 2 weeks later, after opening a dispute with paypal, they sent me a shipping label. I returned the incorrect adapter and cancelled the paypal dispute the day they sent me the label . they issued a partial refund, keeping shipping cost as well as a portion of the purchase price of the item. I called and reached a sales rep...who then put me on hold...for 2 hours and 5 minutes, which then hung up on me. I'm still trying to contact them.

UPDATE 2: finally reached James at close of day after 3.5 hours of attempted contact, and was promised the issue would be sent up for full refund and taken care of tomorrow. will update when actually resolved.

UPDATE 3: full refund. accounting reached out and called me first thing in the morning. Original order date: April 16, resolution: May 20.

To their credit, when i could get ahold of a person, they were polite. Unfortunately the organization and lack of communication of their offices is getting in their way. I called MSI directly and ordered the adapter i needed. it cost me $100 less and shipping was free. I had the correct adapter in two days. "

"Thanks for the amazing customer service and prompt response times. I was able to add an express priority build to my order the day after I made it! Appreciate you all so much. Spending over $6000 on a laptop is a big thing for me, thanks for making it a wise choice!"

"I financed my laptop through PayTomorrow but later decided that I wanted a different model. It took a little while but the staff member (Andrea) was fantastic and really took care of me with very little hassle. Much appreciated. "

"It's the best one stop shop for performance laptops and PC's. You can see many different brands and setups, all at what seem to be their lowest prices. Even if you find it for marginally cheaper somewhere else, what you'll lose is the customer service and product guarantees. I've never had any issues with their products in the past, but even when I wanted to change my order a day after I placed it, customer service was exceptionally responsive and easy to deal with. You know exactly what you are getting with Xotic, and they always back their product."

"Great experience! Good Buy"

"I have been looking for a new computer for quite a while now. It took a good bit of time to decide from all of the options available. I prefer laptops for the portability but do not like to sacrifice the ability to upgrade components. Found a great computer that has all the components I need now and has the ability to be upgraded as time passes. I tend to use computer for a very long time as the computer I am replacing is 9 years old now."

"Best price and fast service been a builder for years and this is much easier"

"After my initial experience with XoticPC I knew this was where I needed to go for quality product and service. Last year I purchased an MSI laptop for our new business needs and now decided it was time to purchase a second laptop through XoticPC as our needs continue to grow. "

"The communication from customer service is great and they respond really fast"

"My opinion may be slightly slanted since laptops have less customization than a desktop, but I was able to go from browsing to paid in just a few minutes with the specs I required for my new machine."

"Easy and intuitive website great products and communication."