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Product & services pricing
4.17/5
Chance of future purchase:
4.79/5
Shipping & packaging:
5.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Featured Review


Verified
5/5

2014-08-20

"I'm very happy with my mats and plan to buy 2 more mats in the future. Thank You very much.
"

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Verified
5/5

2014-08-19

"Could not be more pleased or satisfied with both the product and the service."


Verified
5/5

2014-08-19

"I am very pleased with the rugs. I bought two of them. They are very pretty and picking them out on the website was easy. They vacuum clean and so far I am pleased with the performance.
"


Verified
5/5

2014-08-18

"FAST shipping, great quality matt. Really pleased with it!"


Verified
1/5

2014-08-18

"you keep sending the wrong Rugs"


Verified
2/5

2014-08-17

"August 17, 2014
I ordered two mats both personalized. One came personalized correctly and the other had none at all (just a blank mat). I immediately called customer service and asked if they could correct the problem. They told me they would reorder but couldn't give me a shipment date. The original order was placed Aug. 2nd and the incomplete order was received Aug. 12th. Although they replied to my complaint on Aug. 14th via email, I'm still waiting to receive an email informing me when the correct item will be shipped.
"


Verified
5/5

2014-08-14

"The ordering online process was easy. Our church received the entrance mats in record time. They look great at the entrance of the church. I recommend XpressMats without hesitation. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-08-14

"Order was delivered quickly and packaged to prevent damage."


Verified
3/5

2014-08-13

"I expected a better quality for the price"


Verified
5/5

2014-08-11

"my order arrived on the date it was due and I am very satisfied with the Waterhog mats and with the ease of ordering on web site."


Verified
1/5

2014-08-11

"I place my order on July 28 after 2 weeks I haven't received my order and I cannot find it in the website , I will not recommend it . "


Verified
5/5

2014-08-11

"At first, I was disappointed with xpressmats. There were several emails going back and forth for one of our custom mats. It was like the designers had no idea what message I was conveying to them. The mats came and one of the mats had an imperfection so I contacted customer service. For some reason I was disconnected with Benny -but, he sent me an email saying he would talk to someone and let me know, but wasn't sure if they would fix the mat since I had approved it. He emailed me back the next day and said they were printing another one for us. It came in and was perfect. So, overall I am very satisfied that they fixed the imperfection, kept me posted on the status, and the mat came very quickly. Props to Benny for his great customer service; it was him who made us very satisfied."


Verified
5/5

2014-08-09

"I received the item in a timely manner and the quality was very good."


Verified
1/5

2014-08-08

"Pricing was much higher than other sites for same item. I made the mistake of not checking around."


Verified
5/5

2014-08-08

"The showed up in a timely manner, they are beautiful. Will order again!"