"Consumers report to the BBB that Yellow Bee Photo employs high pressure sales tactics to persuade customers to purchase extra and unneeded accessories for their products. The firm's website at www.yellowbeephoto.com states, "All merchandise is brand new and factory fresh! All items come with the manufacturers USA warranty, unless otherwise stated," but consumers allege that they are sold grey-market products without their knowledge. Consumers report incorrect orders, over-charging, and difficulty communicating with sales representatives. One consumer pointed out the company's incompetence and was told to "stop whining like a little kid."
These complaints concerned:
7 regarding Advertising Issues
7 regarding Advertising Issues
10 regarding Billing or Collection Issues
10 regarding Billing or Collection Issues
2 regarding Contract Disputes
2 regarding Contract Disputes
7 regarding Delivery Issues
7 regarding Delivery Issues
1 regarding Guarantee Or Warranty Issues
1 regarding Guarantee Or Warranty Issues
1 regarding Product Issues
1 regarding Product Issues
3 regarding Refund Or Exchange Issues
3 regarding Refund Or Exchange Issues
11 regarding Selling Practices
11 regarding Selling Practices
1 regarding Service Issues
1 regarding Service Issues
These complaints were closed as:
19 No Response
19 No Response
22 Resolved
7 Administratively Judged Resolved
15 Resolved
2 Unpursuable
2 Unpursuable
"
"I was overcharged $132.49 by YELLOWBEEPHOTO and when I tried to contact them the number has been disconnected. I attempted to mail the package back certified mail and it was returned to me. This has been a nightmare and would WARN anyone to NEVER DO BUSINESS WITH THIS COMPANY! "
"This site and company is a scam, stay away! I ordered a camera because of price. I had to call to “confirm the order”, which was really a call to get a rude high pressure sales pitch for add-ons that were 3 to 5 times more expensive than the market prices. I said I did not want anything; my order got put on back-order for a month and then cancelled, even though their web site showed it in stock. I then went to Amazon who showed a price $68 higher, but when purchasing was only $2 higher with shipping $8 less and no haste, it’s Amazon!"
"This online store is the sort of thing like scams such other online stores as { www.yellowbeephoto.com | EnterprisePhoto.com | Stop4Camera.com }
1. Some price comparation scan engines are worse which list those sites when I searched for Panasonic PV-GS320 Camcorders.
2. Those sites list very good price; In fact, they dont carry out the products as their ads.
3. The purpose of such sites : collecting customer personal information including creditcard info - should use the virtual creditcard# (as citi group does).
4. The way they do with customers :
(1). Play very good price for price scan engine.
(2). After order, customers receive the email reply from the sellers.
(3). When customer phone in for order status, the seller rep. play high pressure sales of their accessories including saying wrong stuff.
(4). The sellers: either no respond and no shipping or leting you know the order being on back-order.
Stay away! Beware!"
"BEWARE!!!!
Was told the camera I ordered only came with a 20 min. battery and offered to sell me a 4 hour battery for an additional $60+. when the package arrived, it only had one battery. after checking with sony, i found out the "twenty min." battery story was false. when i tried to contact customer service, i was told there was a "birthday party going on, and if you had been to brooklyn, then you'd know how good the pizza was, and thus too difficult to get a guy from customer service to answer the phone." on the positive note, i did spend $6 dollars more for ups 3 day shipping and the package arrived in 2 days. i'll try again monday morning, but VISA and SONY have already been advised. "
"was very happy with my purchas from hee, they were so nice the technician that helped me start up the camara I bought. she was so patient, i was really impressed with this store! I will probably shop here again."
"My experience
my 800$ loss
AFTER ALMOST EVERY BAD COMMENT ON HERE THERE IS A GOOD ONE!....???? Get a REALY JOB YELLOBEE!
CAlling and Verifying your billing adress means, They are trying to sell you more overpriced goods FAST AND DIRTY....try and get they to slow down there speach...I dare you
I ordered two cameras . I was charged 300 over the website listed price per camera on my bill. The person on the phone clamed that there was a mail in rebate. no rebate was sent. The boxs didn't even have a UPC code
DO NOT BUY THERE WARRENTIES
The warrenty That was sold to me over the phone was suposed to "cover all damage to camera even if I dropped it" . All for 150$. I was achually charged 200$ The warrenty "through canon" which was really "through a third party I have never heard off" .....The warrent listed over 19 things it didn't cover including any damages by dropping, dust ...malfunction etc....
I was sent a "100$" battery for the warrenty overcharge. They still have not fixed my rebate problem..It takes hours to get a CS rep...
IT COST ME 600$ TO ORDER FROM Yellowbeephoto.com"
"I bought a Haier 26" blackbelt LCD tv, from yellowbeephoto.com. I went with this store because they had the cheapest price for this specific tv. I am very satisfied with my purchase, the TV was sent in great condition. very reliable store,I'd recommend shopping here."
"very freindly customer service the man I spoke to helped me pick out a printed, the price was decent and the quality is amazing. It works really well. Will shop here again, and will recommend this site."
"Run! Do not order from this company! I ordered a camera 9 days ago. I promptly received an email stating my order was being processed. THEN I received an email stating that I had to call back with my "billing information." When I FINALLY reached someone, it was just a ploy to try to sell more product. My order has been listed as "will ship" since then. I can't reach ANYONE to find out when it might ship. I've called countless times and wasted hours on hold. I have emailed 3 times and gotten no response. I can't even CANCEL the order because you have to talk to customer service and get a cancellation number. H-E-L-L-O! If I could reach customer service I might not want to cancel my order. Do yourself a favor. DO NOT BUY FROM THIS COMPANY!!! It reeks of S-C-A-M."
"I really love this electronics store. they have so many items, plus they have good sales, and they give bonus gifts with your order. I like the stuff I bought here. I will shop here again!!!"
"My girlfriend bought a camera from this store last on sunday 2/18/2007 and paid for 3 day shipping so it would be here on 2/21/07 for my birthday and they even were able to upsell her a extra battery. Well wednesday came and no camera. She called and they said it was still being processed and were very rude. They said it would ship thursday and they would overnight it so it would be here friday. Nope wrong again it shipped friday and came saturday. She was finally happy to give me my present well when I opened the box the entire order was wrong. She ordered an olympus camera and there was a cheaper canon in the box and instead of the extra battery there was a cheap memory card. I tried to call them to straighten this out cause she was tired of dealing with them, but no they dont take calls on the weekend like you would expect them to. only on certain hours during the week. So I sent an email to sales and cust serv. and still havent heard back so their manager is going to get an ear full from me today. DO NOT BUY FROM THEM!"
"love this store.There was a problem with my order, so a customer service rep called me to let me know, he said because of the inconvenience, he added an extra battery for the camara I ordered, and he upgraded the shipping at not extra cost. It's so pleasant doing bussiness with such reliable places."
" I ordered a Canon Powershot A640 first thing Friday morning, February 16th. I really was not in a hurry to get this camera. I went to the Yellow Bee Photo web site to check the status of my order on Tuesday, February 20. My order status was status was still “being processed”, so my item hadn’t been shipped—although on their website it states that most orders ship within 24 hours. I called them to get a status on my order. First of all, I waited on hold for over half an hour (I knew this wasn’t good), then when I finally talked to some one they looked up my order, gave me a status that my order was still being processed, and told me that is all he could tell me, to call back the next day, because “Mikey” was the guy that could help me was out for the day and hung up on me. Giving them the benefit of the doubt, I waited until Wednesday morning and checked the status of my order again—my camera still had not shipped. I called my credit card company and had them deny the charges and canceled my order with yellowbee.
I found a web store, beachcamera.com, and ordered my camera from there. My purchased was processed, shipped, and I had a FedEx shipping confirmation number (which I could actually track through the FedEx web site) within an hour of my purchase!
These guys are SHADY at best—DON’T BUY FROM HERE!"
"The other comments about upselling, long hold times, suddenly out of stock items, etc. are all true. This is one of the first times I've had trouble buying on line. If I can't get through tomorrow, a certified demand letter is going their way."