"I can not tell how happy I am about yoins and its customer service! They responded me really quickly with the kindest treatment ever. I am already recommending it to all my friends :) "
"Size and quality like as mentioned."
"Smooth and earlier then expected. In love with my purchases!"
“Dear Customer,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
june ”
"Really disappointed I ordered several items 2 months ago. No tracking number received. I sent 2 emails asking the status of my order with no response. So I had to file a paypal dispute. Hopefully i will get my money back. So frustrating."
“Dear KeriS,
We are sorry about the delay.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can try the bellowing way to contact with us:
A.Contact us by email(cservice@yoins.com);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.
Hope to hear from you.
Best regards,
June”
"Worst terrible experience ever. They are scammers. Me and my other 15 friends are being scammed. After we paid our order, few days later they cancelled our order for no valid reason. "
"Love the good service! when my parcel didnt arrive, my email was answered quickly and another parcel was sent."
"I am very happy with my item and the great service from YOINS. It took a bit long to arrive but it was within the expected delivery time-frame. Near the end of the waiting period, I got a bit concerned so I emailed YOINS as the tracking site seemed to not have updated where my item was. The person from YOINS ensured me that my item will arrive within the time frame and if not, that I will get a refund. I contacted the local Post Office and they seemed to have had my item on their system but could not find it at the premises. They phoned me two days later saying my parcel was there so I went to fetch it and I am very happy with the quality of the item and appreciate the service from YOINS. I will definitely be buying from YOINS again!"
"The quality of the clothing is great nor the pricing you are paying. "
"the clothes are not just great, they are perfect, they fit just like the measurements, and look even better then the pictures :) I am very satisfied
"
"When i needed help with a return and i emailed customer service they responded quickly to sort out the problem"
"Arrived quicker than expected. Good quality items , good sizing and very decent prices."
"Great quality clothing for a great price. Customer service is excellent. I get many compliments on my clothing every time I wear them."
“Dear Lisa,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Yuki
”
"I love shopping with yoins. I have ordered from them about 5 times now and everything I have received has been beautiful. The clothing is very well made and fabulous and the packaging is brilliant. I would definitely recommend Yoins. You will not be disappointed. Thank you for a great service "
"I received my order on time "
"I really like shopping on Yoins.com. I always find such cute tops at great prices. Items always arrive way ahead of schedule. Customer service is great also!"
"Les grandeurs en général font parfaitement et certains tissus sont de qualité mais d'autres moins. Bref il ne faut pas payer trop cher car vous risquez d'être déçu. "
A rep from Yoins, Yoins, has responded:
“Dear, we are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
June”