"I can not tell how happy I am about yoins and its customer service! They responded me really quickly with the kindest treatment ever. I am already recommending it to all my friends :) "
"I am a first time customer. Everything went smoothly. Very happy with Yoins."
"Chloe was nice, professional and I was pleased with the customer service! Thank you!"
"Quick shipping. Quick respond when I need to get a refund from them. Very good so far."
"Returning items was made really simple by the representative, Chloe, that I talked to. I have been bought a lot of tops and dresses from Yoins and always get tons of compliments!
The only problem I've ever had with returns was one time my phone got damaged before I got to send the email with the images of my package and the post office receipt so I never received my return. But other than that I love this app!"
"I used Yoins for the first time and the experience was super easy, good prices and the garments are good quality. The postage was super fast too. I would highly recommend using them. Will definitely purchase again. "
“Dear AnnetteKei,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Bradley
”
"Customer service is good. No problems with email contact and I dealt with the same person, Sam, for several days. Items do take a little longer than usual to arrive but they do arrive and are reasonable quality for their prices. I have bought from Yoins several times."
“Dear jonicholls66,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service and products to our customers. Hope you visit again.
Have a nice day!
Best regards,
Bradley”
"I had ordered twice and my orders were wrong.. the first one wrong sizes they just give me back some money as they said the return will be more expensive then I like a dress and decided have a new chance and they sent me the wrong colour... then the solution was I have to make the procedure to return that is really complicated no access to the after service sale and etc..this for the chat service and then put me off from the chat so can't finish my chat and leave e with the problem. So that were their mistake and I have to take all the hard work to have my correct order and they think can have just 10 percent off in my next Order,.. I am sure wont be a next order.. really disappoint and angry
"
“Dear AndreadelPilar,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
Would you mind contacting us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email(cservice@yoins.com);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you soon.
Best regard,
Bradley
”
"Good quality & **** for a very low price.
Shipping was very fast
However I need a smaller size.
Going to tell everyone about this site."
“Dear lindalpenningt,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Have a nice day!
Best regards,
Chanring”
"Tank you. Excellent company"
“Dear am626631,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring”
"This is the only clothing website that I found is very good with the service and the refund (I need smaller sizes). They’re very professional and on point. And the quality is very good with the great price. Definitely will buy again from them "
“Dear Vee-60731,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Chanring”
"Excellent customer service and fast shipping. Highly recommended!"
“Dear jesshehan,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring”
"I will admit I was sceptical about ordering at first. I’ve ordered 2 separate items so far, a dress and a top. Both have been fantastic and were exactly as described as we’re the sizes. They arrived within about 10 days. I can’t wait to purchase more clothes. Thank you Yoins."
“Dear tinablackman96,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Chanring”
"First, the shipping dates they tell you are completely inaccurate. Then 90% of the items are in backstock. Everything is out of Hong Kong which should be stated on the website but is not. I used the online customer service and had the order cancelled because I think 25 days is a bit long to wait for anything in this day and age. They told me the items were cancelled and a refund would be issued in 72 hours...good to go! THEN I get an email that night that they split the order to ship out items they had AFTER I cancelled the order! I assume they were waiting to ship it all at once to save them money and when they saw my cancellation request they sent what they did have?? This company cannot be trusted in any aspect. "
“Dear DougCaldwell,
We are sorry to hear that this misunderstanding caused.
If there is any out of stock item in your order, we will ship the in-stock items first so that you can receive your items earlier. And we also will provide several options for customers: wait within restocking time, change the out of stock item to another similar one or refund the out-of-stock item. Sorry again for this stock inconvenience.
We chekced that one of your order has been sent out, so we can not cancel it for you any more.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Chanring”
"Fast and free delivery, with DHL carrier ! 2 weeks only to receive the parcel in Morocco, so 5/5 !
Good quality of the received products, considering the price ! Sizes are matching ! 8 dresses received, and 8 are a tight fit ! On line help and service is great, with good feedback ! Payment through Paypal is easy too ! Would definitely purchase again from Yoins !"
“Dear cedricmadec,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Have a nice day!
Best regards,
Chanring”
"Excellent service with Chloe tonight!"
“Dear sophcarl,
Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in shopping process, please feel free to contact us. We will serve you as soon as we can!
Look forward to serving you again!
Yours Sincerely,
Chanring”
A rep from Yoins, Yoins, has responded:
“Dear LucyCardenas,
Thank you for your recent five-star feedback about our services.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Bradley
”