"I don't normally write reviews or recommendations but I feel I have to acknowledge the superior workmanship and customer service I've received from Dennis Zager. Here's a copy of the email I sent to Dennis Zager when my new Zager arrived this Tuesday (Dennis. I just wanted to let you know the ZAD20E/N guitar I ordered came in today. It is absolutely beautiful and in perfect condition. Just needed a little tuning. The case is great. It is well worth the extra time it took due to the problem with getting the tuners from the manufacturer. I will be showing it off to all my guitar friends. I really appreciate your insistence on doing things the right way and wish you all the best in the years to come.) "

"My guitar arrived by Fed X, well packaged. The guitar is immaculate in finish and the molded case is upper crust. I adjusted the string height with the allen wrench and was delighted at the full-bodied sound and the ease of playing.
I have owned Martin, Guild, and other brands and now play a Gibson Hummingbird Artist. The quality and sound of this Zager matches any of them. The extras such as the strap and t-shirt add a nice touch.
James Gordon "

"After several months wait due to supplier delays, my ZAD50 OM arrived yesterday and I couldn’t wait to unbox it. I immediately tuned it and played with it a bit and was really impressed. I have owned several much more expensive guitars (a couple of Martins and a couple of Takamines) and, in my opinion, this one sounds and plays better than any of those. The fit & finish are superb. I can't imagine finding a better sounding, playing or appearing guitar at anywhere near this price point.
In addition, their customer service has been very prompt to respond to any inquiries that I made. Even though my guitar is one of the lease expensive in their line the craftsmanship and attention to detail are excellent. If I had the means (and playing ability) to justify the purchase of a more expensive model, I wouldn't hesitate.
"

"I ordered a new Zagreb 12 string guitar back in February of this year. I was told right away that it would be August before it would arrive. I understood it was special circumstances because of the C-19 bug. August came but no guitar. It seems that there was supplier issues for hardware and though the guitar was built, no hardware was available. I was told September would be the new target. I kept in touch and by the end of September still no guitar. I was assured on October 2nd it would be shipped out soon. October 4th it shows up on my doorstep. I was so exited because I was expecting a notice of shipment so I could track it. No notice came but no matter. It was here and in perfect condition. After checking everything, I found the battery in the guitar control panel was dead so a quick change and all was good.
I already have another 12 string that I love and have had for 45 years. But right out of the case the Zager smoked my other one in quality and sound. A major step up. It should not take long to get used to the strings being a little further apart. I already notice a lot less string buzz and it is very easy to play with less pressure. The tone is clear and deep. It was worth the wait. "

"Easiest guitar to play and sooo easy on my fingers."

"My 900e just arrived today, I took it out of the box and looked carefully for any blemishes or scuffs there were none. The guitar is gorgeous, when I was doing my research on your guitars and comparing them with other options I often wondered how many of the testimonials you read are from someone with a vested interest in the company.

I took the guitar out tuned it and began to play it. All I could say was WOW! This guitar is everything and more than you or any of the testimonials I have read described it to be. The ease of playing is amazing, the sound and the sustain is incredible. When I bought this I had the desire to get a high end guitar that I would never want for more. I have found it, thank you!

By the way, nice touch signing the back.

C. Dunemann"

"I have played guitar professionally for over 20 years and I can honestly say that I have NEVER played an acoustic guitar that was as smooth as my electric guitars. I borrowed a ZAD80 CE OM from one of my students. I needed an acoustic for a wedding and I did not own one. As I was rehearsing, I kept waiting for the inevitable pain that would set into my left hand. You know that tension in the palm right next to the thumb muscle? It never happened! I was completely astounded. What kind of magic did you all use to produce that kind of playability? You do not need to tell me your secrets, but please know that I will forever remember my easiest acoustic gig ever."

"I was in the market for a high end electric acoustic. I was considering a Martin or a Taylor. My brother in-law who is associated with the music industry suggested I check out Zager guitars. I had never heard of them, but I watched a few YouTube side by sides and read some reviews. It was a bit difficult to make a decision sight unseen. It was absolutely the correct decision I am thoroughly enjoying my new guitar, it arrived in perfect condition. I love how bright it plays, the craftsmanship is excellent. "

"I sent Dennis Jr. An email and in less than five minutes he returned my answer. My ( Fishman) Aura Pro 900 had stopped working. He said there is a two year warranty on the electronics. He said no problem he will send me a new 2021 electronics. He will send me a return label for the old electronics. Dennis Sr. And Dennis Jr. Are so driven on customer service. That is why I will always buy Zager Guitars. They do everything they can to help the customers. Great people and staff treat you like family.

Best regards,
Joe Walters"

"I have a Zager 50CE that is a few years old and I recently had my Fishman tuner quit working. I sent a quick email and asked if there was a way to reset or trouble shoot the unit and I was advised that they would just sent me all new electronics! I received a new unit in the mail about 5 days later and installed it and it is now working like it did when it was new. I was extremely happy to get a new electronic unit without having to send my old one in for repairs. This is amazing customer service and greatly appreciated. The small details are what make a company great and Zager is very attentive to their customers and very responsive to any issues or questions. "

"I purchased a ZAD900 OME from Dennis JR. back in April and absolutely love it. It is great to play, the OM size is perfect for those anytime couch sessions and it travels well. Case is top notch and the built in humidity gauge is really helpful. My brother is a seasoned gigging musician and loved it so much I gave mine to him and am talking to Dennis Jr about ordering another one. I have a Taylor 415CE and a Martin HD28 i love them all but find my self reaching for the ZAD900 more often than not. "

"Bought my Zager recently because of my need for a guitar that fits my hands and sounds good. Although it took awhile to come it was well worth the wait. I can now play chords I never could get right before. The sound is beautiful and getting better as the wood ages. The hard case it came with is exceptional with humidifier included. I am very happy with this purchase and would highly recommend it to anyone trying to learn how to play "

"I’m not a youngster- almost got drafted into the Vietnam Conflict and my wife went to the original 1969 Woodstock festival (or mud field).
I’ve done business with many people in my life. Some of them drove me away from ever wanting to give them a penny again. My experience in dealing with Zager Guitrs has been very rewarding. They answer emails at any hour! The personalization of their communication makes me- the consumer- feel like my business is really important to them and they work to create a bridge for future commerce.
I had a technical question regarding an end pin installation on a ZAD-80. They answered promptly and had good solid information to share.
But ultimately, it’s all about the instrument they create and sell. I own many other acoustic guitars, Larrivee, Yamaha, Takamine, Seagul and a few others. The Yamaha and Takamine are circa 1970’s. The Seagul is mid 1990 and the Larrivee is 2018. It was my ambition to add a Zager to the fold. I found a like new ZAD-80 available for sale and played it on trial. I loved the lighter touch pressure required to create beautiful sounding chords- I strum and flat pick mostly. The sound emanating from the guitar is phenomenal. It shows that much care and thought was involved in its creation.
To wrap up- a great guitar and a small family run company that works to make beautiful music. A final note- they are donating several hundred guitars to their local school system. That investment in itself will creat some really great musicians that we’ll enjoy listening to down the road!!
Kudos to the Zager family!"

"Got my new guitar and I love it. Plays great and has a lot of volume even when not plugged into an amp. Beautiful case and even has humidity meter in it. Came with T shirt, strap and other goodies."

"I'm new to guitar playing. I've wanted to play for quite some time and I'm retiring from work next year. Not retiring from life though. I decided to take up playing the guitar. I did some research and found the Zager company. I listened to testimonials, watched videos and checked endorsements. After about 6 months I pulled the trigger and ordered a Zager ZAD80CE. It plays like a dream. I also signed up for the online lessons and I'm on track with the Zager Method. I couldn't be happier. I still go back and look on-line at endorsements from others. Seems like everyone is happy with their models of the Zager guitar family. I kept looking for the reference that said, "you fool, you've been taken". Haven't found one yet. Everyone seems to have a very positive experience.
Thanks Denny Zager. "