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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2019-01-27

Yes

"Easy ,,,,,,"


Verified
5/5

2019-01-26

ordering Zenhaven

"I spoke with Rubin.He answered all my questions.He took my order over the phone.
Can't wait to get my new Zenhaven split king.
"


Verified
5/5

2019-01-21

So easy to order.

"The process of ordering my mattress online was so simple. I had a few questions, which were promptly answered with their chat service. I was even able to sign up for financing, and that was simple too."


Verified
5/5

2019-01-19

Great Buying experience

"I had tons of questions and your rep was very knowledgeable and helpful! We are looking forward to receiving our mattress."


Verified
5/5

2019-01-18

Excellent

"I called in 2 times and each time the person was very helpful. Liked also the quick follow up txt messages and e- mails after I placed my order.
"


Verified
5/5

2019-01-09

Great

"Les- was very patient and helpful. She made me feel confident that I was making the right mattress choice."


Verified
4/5

2019-01-08

Questions via typing to a rep

"I had a couple of people who answered my questions quickly and efficiently. I think that Dan took too long in between questions. Overall, the process thus far has been great. Thank you!"


Verified
5/5

2019-01-07

Excellent Customer Service

"From my initial telephone contact to the online order, this has been so far an easy and positive experience. The Zenhaven representative answered all of my questions thoroughly and pleasantly, both before and after I ordered my mattress. Both the website ordering experience and the telephone contacts had a personal touch which I appreciate. I am very much looking forward to receiving my new mattress."


Verified
5/5

2019-01-06

Lenhaven

"So far friendly and herlpfull"


Verified
5/5

2019-01-05

delivery

"
all went well. The only thing I might suggest is they wear clean gloves because their hands are really dirty, probabaly from the packaging and it does rub off on the mattress.
"


Verified
5/5

2018-12-26

Excellent

"Good communication. So far so good "


Rep reply posted 2019-01-01
A rep from Zenhaven, kristel-saatva, has responded:

“Hi Jill,

We look forward to making all of our communications with you wonderful. Thank you so much for your kind words. Wishing you a Happy New Year!

All The Best,
Kristel E.
Director of National Reviews”


Verified
5/5

2018-12-25

Best sales purchase experience Ever!!

"No pressure, just the facts!"


Rep reply posted 2019-01-01
A rep from Zenhaven, kristel-saatva, has responded:

“Hello Tim,

So happy to read we were able to provide you with a great buying experience. Our goal is to make you another satisfied Zenhaven customer. Wishing you a Happy New Year!

All The Best,
Kristel E.
Director of National Reviews”


Verified
5/5

2018-12-21

There is always a friendly voice on the other end

"We just ordered the mattress and the buying experience was very comfortable==never having bought a mattress online and never slept on latex! They e-mailed a detailed receipt
very quickly and keep us up to date on when we can expect it.
"


Rep reply posted 2019-01-01
A rep from Zenhaven, kristel-saatva, has responded:

“Hi Judy,

We are so happy to read you have enjoyed your experience with our company thus far. We look forward to keeping you a satisfied customer & thank you for your kind words. Wishing you a Happy New Year!

All The Best.
Kristel E.
Director of National Reviews”


Verified
5/5

2018-12-19

Easy to order + great customer service

"I placed an order yesterday based on on-line reviews. I realized I ordered the wrong foundation so called customer service and they took care of it within minutes and received a follow up e-mail confirming the change. Can't wait to try out the bed."


Verified
5/5

2018-12-12

So far, so good!!

"Gloria, the sales rep, was excellent! ! She answered all of many questions thoughtfully and clearly. It helped that she was sleeping on the mattress that I ordered, so could give me an evaluation of her experience. Now, the real test...the mattress!!"