"My Rep explained exactly how things would work in what order....what to expect....etc. Made me feel comfortable with making the purchase!"
"Customer service gentlemen answered everyone my questions clearly and to the point. The way I like it. I love their return policy. They must believe in their product. Just ordered the mattress and I hope it fits my needs but, if it don't I can return and get my money back minus $99 shipping fee. I will never buy in store again. You lose so much money if your not happy with product. Will update when I receive the mattress."
"She was warm, kind, and enthusiastic. I felt very comfortable speaking with Yasmin on the phone as soon as we began to speak and appreciate all the time we spent as she answered all of my questions. Our decision to by the Zenhaven king-sized mattress was based both on the quality of your product and the connection to your product via Yasmin.
Jim
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"Shopped online and received some help from the "chat" that was offered with a Zenhaven specialist. Went back and forth as to whether to get the foundation. We have slats on the bed so thought we should just go ahead and order the foundation even though it was double what we would pay for a bunkie board or plywood. Thought if we had paid and spent the effort to get organic I did not want a treated piece of plywood or chemically treated fabric from bunkie board. Ordered the foundation but the delivery person said that our slats were so close together that the foundation was not necessary. They said it was no problem to send it back for refund. I will still look for a nice piece of plywood but was happy to save the money on the foundation. The customer service has been excellent."
"Buying was fast and easy! Customer service was exceptional."
"I originally order the Saatva. We changed our minds and wanted the Zenhaven. From the original purchase all through to the cancellation and new order the customer service team was helpful, prompt and courteous. One of the best on-line purchase experiences - ever! "
"The CS person, Leslie was very polite and helpful. We'll have to wait to see about the mattress."
"Purchased a mattress and the initial customer service received was great. There was always someone who was available to answer the phone when I had questions and was pleasant and knowledgeable when answering. We have been kept up to date on the processing of our order. So far we are very happy with Zenhaven."
"Bought on line, called to get $50 military veteran discount. Handled very professionally. So far, so good.
Interested in sleeping on the mattress when it arrives.
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"We had some issues with our mattress we bought a year ago, but right after we let costumer service know we have these issues they quickly replaces our mattress at no cost for the brand new one. This is something that we don’t really expected and was a pleasant surprise. Not to many companies today would do the same. Will definitely shop with you again guys. "
"Very impressed with the responsiveness, courtesy and help of Gloria N with our initial order and her follow-up."
"Not one issue—from ordering to setup!"
"Received our mattress last week and had two fantastic delivery men unload and set it up. Also, hauled off old mattress and box springs. Love the way, your able to decide whether you want firm or soft side on mattress. If anyone is looking for the very best comfortable mattress, please research this mattress""
"Very good buying experience."
"I have been looking into getting a new latex mattress but wanting to know the benefits of latex versus ordinary coil mattress? I received a lot of help/support from representative online before I made my purchase. Now I am waiting for our new latex mattress and our guest room will receive our fairly new Saatva mattress"