"My overall experience was positive! Everything from booking to check-in went smoothly, and I felt well taken care of throughout the process."
"Zen-Hotels is generally reliable, but I noticed that the website sometimes loads a bit slowly. Other than that, it's been a solid booking experience."
"Zenhotels offers less price than others and thats why I decided to take a chance, everything went good and I am happy with my experience"
"Do not book with this travel agency they are a fraudulent company. I booked a hotel stay in June and the hotel granted me a partial refund for inconveniences. The hotel informed me and provided receipts and evidence ZenHotels / Expedia Groups received the refund from the hotel. It’s been over 30 days and ZenHotels today is still REFUSING to refund me the money. Customer service and their managers are incompetent and won’t give me a yes or no if they’ll refund me or a timeframe of when I should receive the refund. It’s been a month and they just give me the run around. Very poor services."
"I paid for a hotel room in full with Zen Hotels. When I arrived there was no room because Zen Hotels credit card was declined. Has been weeks and I’ve gotten no refund. "
“Hello! We are sorry for any inconvenience that could have been caused. Could you please provide your booking number and describe the problem so we can assist you?”
"Booked a city hotel through ZenHotels. Smooth process and fair deal. No issues at check-in. Would use again."
“Hello Jack! Thank you for your feedback! We really appreciate your trust!”
"Had some issues, took a while too fix and persistency but zen hotels did fix the issues with compensation "
“Hello! It's terrible that you had to face this. We are already working on your question. We will inform you about the process via email.
”
"Seems like a scam website. I lost a 4-day reservation due to a no-show while being present in the hotel and in contact with zenhotels support during valid check-in time. I had to re-pay the whole 4 days. I was unable to get a refund."
“Hello Mauricio! We are deeply sorry that you had to face such a situation. We will check everything and send you an email with the results.”
"Foi descansar com o marido. O hotel foi lindo e fomos muito bem recebidos."
“Olá Anna! Estamos muito felizes por você ter gostado do hotel que você reservou! Esperamos mais cooperação!”
"Ik stopte bij deze site per ongeluk, maar ik vond de prijzen echt leuk. Als gevolg daarvan boekte ik een hotel goedkoper dan andere sites en ik werd geaccepteerd, evenals andere gasten. Bedankt voor deze kans."
“Hallo Mary! We zijn erg blij om uw commentaar te ontvangen! We zijn blij dat u de keuze van hotels op onze website leuk vond!”
"Arrived at a hotel in Marseille, and they denied me to check-in because of no available rooms! I called support of zen hotels, and within an hour they gave me a room in another hotel. Thanks for helping me on my journey!"
“Hello Sam! Thank you for your feedback! ”
"They will take your money for bookings and never send the money to the hotels so when you go to check in….guess what? The hotel is waiting on their money…and you will pay AGAIN or you won’t stay…the hotels have no record of any payments from zen and you are stuck trying to get your money back from a website in some other country that has no contact info except for email or chat. Save your money and book through the hotel or a reputable company "
“Dear Jimmy, upon your request, we contacted the hotel and they confirmed that the money was returned to you. We apologize for the long solution of the problem, but now everything has been done on our part, and we are very much waiting for your response by email.”
"An honest review - Zen denied my claim for a refund for 8 months taking extraordinary steps to do so. However, they recently made things right after repeated bad reviews from me. I'm hopeful Zen will take some concrete steps to improve so I am changing my rating from 1 to 3 stars."
“Hello! We're sorry that the issue was delayed. We are glad that in the end the issue was resolved. We hope that you will continue to book with us.”
"I booked a hotel on their website and I immediately received a booking confirmation. The trip was wonderful thanks to Zenhotels!"
"got a great accomodation in Munich at a good rate, and zenhotels support helped with a transfer in a couple of days."
A rep from ZenHotels.com, ZenHotels.com, has responded:
“Hello!
We sincerely apologize for the prolonged resolution of your issue. The approval for the refund takes some time: we received your request on August 5 and made the refund in 5 days.
Please note that the hotel committed with 50% refund on 1 night, and it's marked in their message. We've provided you with the refund and all detailed information in email on August 10.
Our company is not involved in any fraudulent activities. Please let us know if you have further questions.”