"part ordered was not working, very inefficient with return process (did not get a replacement yet, it has been a month)"

"Although this site has great prices, be extremely vigilant when ordering from them. The items for sale on their site may or may not be in stock without any indication at the time of check out. I ordered three items, all shown as available, and received a call the next day to confirm my address. I was told that my order was being processed and would be shipped. The day after that, I checked into the site to get a tracking number/order status to find that 2 of the 3 items were back-ordered. On top of that, one of the back-ordered items continued to show in stock on their site, while the second item was still being sold but $12.00 cheaper, while still out of stock.
The site did not make the cancellation option available on my order even though nothing had been shipped (and my credit card had already been charged!) They also state that they send e-mails to you to notify you of any out of stock items (didn't happen). I sent three e-mails throughout the week, all with no response. I finally called them 6 days after I placed the order and canceled, but the service person on the phone could not confirm that--just that she would send someone an e-mail to cancel the order. I still have not received a cancellation confirmation, an e-mail of any kind, or a refund to my card.
I understand that on-line retailers are out of stock form time to time, but to not inform the customer at the time of purchase or immediately afterward is poor marketing. The refusal to reply to several e-mails is just aggravating -- had they done so, they may have kept the order and me as a customer, but I will never use them again and warn other about ZZF. "

"I bought an ASUS B/G/N wireless router for what I believed to be a great price. (ASUS RT-N13U 4 x RJ-45 Ports 300Mbps 802.11b/g/n, 54.99 W/ upgraded shipping.) The router arrived in 4 days. Works great and I am a happy camper. "

"These people are the pits. I'm so tired of dealing with them. They are wicked bait and switch artists. They post deals and they must have like 3 items in stock because by the time you order, they have none - and send you a backorder. Well now get this. I made a purchase March 27th of this year. It's a measley $10 rebate and I still have not received it yet. It's freakin' September. It is still "in process" so nothing should be wrong. 6 months, seriously with this? Then you go to the website they give you: http://zipzoomfly.rebateaccess.com/ and it's not even a valid site (or it's always down because I can't get it to work). Just makes you wonder, how much money they keep when people don't complain. 6 months is "ok" for a rebate to be processed now? Give me a break. It's only $10. What if it were $60 or $80 or something. Hey Zipzoomfly? Get with the program. I know you read these!"

"ZipZoomFly has good prices, and a well-organized search feature, however, I encountered some problems with the site and service. The notebook I ordered (which has a sizable rebate attached) went out of stock, yet there was no indication of this when I ordered, or in the following week when the status should have been updated to inform other customers. They were slow to communicate with me about it, and failed to accommodate what I thought a reasonable request - to refund a portion of my payment to reflect the price reduction that occurred while I was waiting for my notebook to be shipped. Now, 10 days later, my parcel is still on the other side of the country, the rebate period is getting closer to expiration, and the laptop I was attempting to replace has failed completely, taking my hard drive and all my data with it (optical drive had failed, hence the purchase of a new computer). If you are interested in the details keep reading. . . in the shopping screen, they have a "notify me" button which shows up instead of “add to cart” when an item is backordered. This is very handy, except when it does not work. My backordered notebook still had the “add to cart” button, and while they state that this will happen when the system update lags because of high order volume, they did not fix it (even though I informed them about it) during the entire week between my order and their restocking of the item. They also state that they will send an e-mail with cancellation instructions for items that are backordered for more than 1 day. I did not receive this e-mail (I noticed the “backordered” status in the tracking info on the site) for days, and had to call customer service to get them to send it to me. When I requested that they refund some of my money to reflect the new price, their only response was, “inform us if you would like to cancel.” Bah. Poor communication. Poor customer support. Very disappointed. I hope you have better luck than I did!"

"I would first like to state that I have shopped at ZipZoomFly for many years and have had no problems until now. If only I had checked this site prior to my last order, I probably could have avoided a lot of disappointment. To keep a long story short, here's my latest experience with ZipZoomFly.

1.) Ordered product
2.) Did not receive any notice of when product would be shipped.
3.) Called Customer Service. They indicated that payment has been approved and will ship out "soon".
4.) Called Customer Service after 2 days and was told that product is back-ordered and would ship within the next two days.
5.) Received e-mail indicating that my order has been cancelled due to the inability to supply in a timely manner.
6.) Received automatic e-mail notification the next day indicating that said product is now back in stock!
7.) E-mailed customer service asking to honor original order since product was back in stock.
8.) Received e-mail stating that product is no longer in stock.
9.) Refund was received within the stated time period.

So you can imagine how I've felt these past couple of days in regards to this order. Many would think, "No harm...this guy got his money back." However, I would like to include that this same product was a bit more expensive at a competitor retailer. Considering my past experiences, I decided to stick with ZipZoomFly for my order. By the time this whole thing was sorted out, the competitor reseller already ran out of stock. So all in all, I'm pretty much S*** out of luck. I may or may not order from ZipZoomFly again. However, the price savings difference would have to be quite significant for me to even consider purchasing from them again. Otherwise, I will shop elsewhere."

"ZipZoomFly has a well-structured website, and the order process was easy and transparent. Charges are clear, budget S&H was free, and order confirmation / tracking is exemplary. They had by far the lowest price for the product out there for the product that I ordered. Highly recommended. - Will follow up when I get my order. - Follow-Up: Received my order on time, in perfect condition, everything as expected. "

"Wow! I sure am glad I didn't read all the complaints about ZipZoomFly before ordering from them. My order and products were processed and shipped right on time. I have never had a problem with them or their products, but sometimes that is just blind luck. I think the pathetic customer support we are all finding locally at our "brick & mortar" stores is just spreading it's bad practice to the web. ZipZoomFly came through for me on this order and beat all the competitors on pricing. Wish you all the same luck!"

"I really love this store , good deals fast shipping good package and help service online. Prices are amazing I will buy again and again."

"Precursory: I've ordered from zipzoomfly.com since it was googlegear.com. I have always been pleased and have recommended them to colleagues and freinds.

Pros: Zipzoomfly.com carries name brand items with very good prices, shipping, and warranties. Typically, they are very good to do business with.

Cons: My receint order has been a horrible experience. They offer "Create your own" combo deals, which are a joke. They don't work. My original cart was near $2000.00. Most of the items I was planning to order had the "Combo Item Icon" but none of the "Combo Pricing" at check out. I slimmed my order down to items with free shipping. I ordered on 12/30/09. As of 1/05/10, my order was still showing "Packing". Once I found the customer support phone number, which isn't labeled "Customer Support", I called and the representative was not helpful; but, instead had a very deflective response to all my questions. On 1/6/10, two items were now showing "Back Order". Again I contacted customer support to find out how long the back order was going to be. They couldn't tell me but said they would have someone call me with this information. Two days later they call and tell me it would be 1/20 before in stock on one item and other was back in stock already. I asked for a partial refund, which took 5 days. Due to these delays, if I want to use my "mail in rebate" I will void my return option to zipzoomfly with out even testing the product. Throughout this entire process there have been no responses to my emails, None! Not even about the "Combo Deals" not working. Which I sent on 12/29. Adding insult to the situation, they never once apologized, offered to expedite shipping due to the delays, and they sold my credit card info, last 4 digits only. To a third party that won't stop calling me. Never Again!

Final thoughts: They did finally ship what they were supposed to and they did finally refund an out of stock item. "

"The best price i found from all the e-tailers. I used to shop at the #2 till i found the Zip. Better prices and free shipping. I gave all my friends the link to this site so they two can save some dollars and also get the best deal around."

"On December 7th, I placed an order as a Christmas present. The laptop's battery would not hold a charge. Called ZipZoomFly and they requested me to pay to send it back and it be sent in to be checked and if was not working, they would send a new laptop. After never being notified two weeks later I called to inquire about the order and ZipZoomFly on the phone said they did not have the item in stock and will refund the order. Seeing ZipZoomFly had the exact same laptop but in blue I placed an order online for it. Called and had them change the shipping to two day because of the fact I paid $24 for me to send the defective laptop from before back. After waiting a week and checking on it myself and with no notification come to find out this item is on backorder. I called ZipZoomFly today (Jan 8th) to cancel and refund my order because of the terrible quality of service I had. The refund for both orders is currently being processed. It is unfortunate that I spent hours of my time and $24 to acquire nothing from this company. "

"I capitalized on zipzoomfly.com's "custom combo" discount, and found their resulting pricing to have the best value for my money on my recent complete rehaul of my gaming PC. Zero problems with the order to speak of. ZZF has earned my past, present and future business with their excellent pricing and service.

[EDIT] - those bashing ZZF (or any online reseller) for not refunding customers as prices fluctuate aren't in tune with reality. If you want stable prices and perks like retroactive sales refunds, you can find those commonly at a brick and mortar store (and generally pay a premium for it). Online resellers are forced to fluctuate more actively to remain competitive with market value, and so cannot be expected to shell out if and when PC hardware drops in value. Educated customers should observe carefully price trends for specific components before putting money on the line!"

"I was worried I would order and receive an email saying the thing I ordered (with a listing of being in stock) was actually not in stock as I read in reviews of ZZF many times before.
But it didn't happen like that, so I'm fine. The shop layout still doesn't help, it's pretty bad, and it isn't as streamlined as other merchants. Good cheap prices, though."

"I have been a customer of this company since it was GoogleGear. Over the years I have ordered over $5k of products and never had a problem, until now. I purchased a Samsung DVD writer (SH-S223L) which was wonky out of the box. I contacted the company by email and phone and informed them the US website for the company (Samsung) did not list the drive for a RMA.

I notified Zip about the issue and tried to make it my problem and requested the serial number for the writer which I supplied, after I got back to time. I asked them to exchange the drive and they told me I was past the 30 days, which I wasn't and I would have to deal with the manufacturer. I sent a note to Samsung after getting the runaround from their customer service (the Worst). I received their reply this morning, the serial number is from a drive only sold in the U.K. and to contact tech support/RMA in the U.K.. It is my opinion that this company sells Grey Market goods to achieve the low price. What good is low price when there is no U.S. support or service?

I have been waiting for my rebates from their processor. After all the garbage that I have read and now experienced with them and the rebate nightmare, I would strongly suggest that you don't do business with them. I posted this and received a call from customer service to offer me a refund less the rebate amount if I would alter my post. these are the same people who told me I was on my own with this situation. "