"Seems we've been scammed in an increasingly common way. They advertised an item at a very good price. I managed to order this offer before they featured the deal on their front page the next day. Yet somehow, my order was still labeled as backorder. Why would they feature a product they don't have? This did not prevent them from charging my card immediately.

After a week, they send an email saying they will never get the item in, they'd like me to cancel, but gave an option to switch to a different color. I went for the color switch, and *surprise* it's on backorder, too. Why would you switch a backorder item to another backordered item?

I've called them twice, and they can't explain why it's happening the way it is, as if it's the first time this has ever happened. However, they quickly agree to everything I request. I feel like they are just trying to get me off the phone.

I get the feeling that ZZF is going out of business soon and are taking advantage of a older good rating to scam as many people as possible.

edit: about a day after I submitted this review, ZZF actually sent my order. However, they failed in calling me back as promised with a status. More importantly, according to the "sent order" email, they did not send the package with 2 day shipping as promised. I'd mark the rating lower now if I could."

"I have changed my mind about ZipZoomFly. They are going to send me my rebate. I will now revisit their site to see if they have any great offerings like they did when I purchased from them before. This rebate problem was the only thing that muddied the waters. All else was perfectly fine. Easy order, fast shipping and the ASUS Eee PC N270 is great. I was very satisfied.

Paul
12/09/09"

"The transaction went flawlessly and the item was promptly shipped and arrived witnin a week. Excellent service."

"Where is the love here??? Poor ZZF..

While their customer service is not up to the other Famous Online Comp parts seller they have been fast to ship, the free shipping is a great and the cost of overnight shipping is very reasonable.

I have placed a bunch of orders and its extremely rare that I have a complaint.

Returning stuff thats another matter, not the easiest/smoothest thing to do but as long as the parts are inexpensive and the shipping is free Il chance it any day."

"As advertised and shipped out fast in well packed box. I'd buy from them again."

"I don't know what happened to the rating of this place. When i first ordered 3 years ago this store had a very high rating, which is why I buy from them. They have excellent prices and I've gotten everything I've ordered from them in the past without problems. however that was then this is now. I never had to call their service dept.

I ordered 2 things, I had it ship to a company not my home. The company is closed and would have been in the other delivery attempts. I wanted them to call fedex and do a simple REROUTE of the package. They said that their policy was that they don't do that. And fedex's policy is that the company you ordered from has to do it, I can't (though I some how mangaged to do it anyway).

no where on their site does it say that they don't do reroutes. What is so hard to call them up and say to move the address over? You can't order on the phone, you can't really do anything calling them up - why do they even have a phone number if they won't help you out?

Next time I'll shop elsewhere, the prices may be pretty good, but their quality is really slipping. If you guys don't improve over there, I can see zipzoomfly going out of business."

"I've been kind of unhappy with ZZF for a while so I have hardly used them for a few years. Recently I couldn't find what I wanted at the right price from anyone else so I gave them another chance. I ordered some DDR3 and a motherboard and paid for it with Bill Me Later. They shipped quickly and I got it sooner than I thought I would with free shipping. Everything was packed well and I'm happy to say it was a very good experience. Hopefully they have listened to the many bad reviews and are trying to get better again. If my order is any indication, they are back on the right path"

"Very well packed and quick shipping.
Will definitely order from again!"

"Don't bother EVER ordering any "In Stock" item with "Express" shipping since they'll just sit on it for 4 days before mailing a "2 day" package! A total waste of money!! They also NEVER send tracking numbers. I've had problems with that on multiple occasions."

"This is more of a complaint with their choice of shippers and failure to resolve issues that their shippers cause, but the issue still rests with ZZF.

I purchased a CPU cooler on a rebate deal from this vendor - FedEx claims that my address doesn't exist. I called them up, got outsourced customer support, who further screwed up my address. FedEx then "delivered" to this incorrect address.

I called ZZF to get this resolved, because after walking around my building and checking with my neighbors, this box was nowhere to be found. ZZF staff told me that it would take 4-6 weeks for them to do anything for me. They won't a. ship out a new part, b. refund my money, or c. cancel the order.

It's now 5 weeks after I paid for my CPU cooler, and had to purchase a new one from NewEgg to complete the build that was being held up by this debacle, and ZZF is still holding on to my money, despite the fact that I've just asked them to cancel the order entirely. What a waste of time, never again.

Update (December 4, 2009): Still no resolution, no money has been refunded to my card. I issued a final demand to customer service, will give one more week, and then issue a chargeback on my credit card."

"Well, the way that I first found out about Zip Zoom Fly was by doing a search for the cheapest Windows 7 Professional Full Version that I could find. Zip Zoom Fly was it... $135 for the full version like I was just paying for an upgrade. I was very, very, very skeptical about putting my credit card number in and actually getting it because I had never heard of them before, but boy am I glad I did. I got it, installed it, and even called and asked asked a question about it and got the best customer service that I ever had. I love Zip Zoom Fly and will definitely order from them again. Thank you, thank you, thank you!!!"

"ZIPZOOMFLY--SUCKS!!!!!

I bought an Asus 1005 computer from them. The power cord went dead. Called the manufacturer who said they'd replace it in 3 days. Two weeks later it arrived. Within three weeks, the second power cord went dead. I've waited three weeks for a replacement!!!! Now they say they're out of stock...I want my money back!!! Zipzoomfly says 'SORRY!!!! It's past 30 days we can't help you even with no consideration for down time! Manufacturer says go to reseller....reseller says go to manufacturer. They want your money and will NOT back up what they sell!!! BUYER BEWARE!!!!!!!!!! Stay away from ZIPZOOMFLY!!!!!"

"I ordered a 1TB WD Green drive on special. It was a good deal on the drive with a mail-in rebate. The item was shipped quickly and well-packed. The rebate was processed quickly (two weeks from the time I mailed it until it had been processed) through 4myrebate.com with online tracking and email updates."

"I was needing to upgrade my power supply and I checked around. ZipZoomFly had the best price for the Cosair TX850W. I've ordered from them before and have always had a good experience with them. So, I placed my order early in the week and by Friday of that week I had a new power supply in my rig. I would recommend ZipZoomFly to anyone and I will continue to do business with them in the future! A*"

"ZipZoomFly.com is an excellent merchant. Not only was service fast and cheaper compared to it's competitors but it's website is simple and easy to use."