"I've been using Zoho for a few years. Mostly, it's fantastic. Personal is free. It's much less intrusive than gmail. Make the switch! Despite my one frustrating experience (below), I would wholly recommend it for personal use.

Perhaps business accounts get better customer service.


One bad experience.


I had one account locked (they give you several).

What happened was that I had put too many pdfs in an email. I did it in a hurry and didn't look @ the size. It didn't send but more than that it locked the account. It gave me an "over daily limit" even though it didn't send it, and locked the account.

It does send you and unlock link but the email was stuck in the outbox of my client. So it kept trying to send. Within minutes, I was locked out with no way to unlock. I had to send an email. It was answered the next day but that's still a long time for your email to be down. The response seemed a little rude and condescending but you judge.....


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I also question why an email they don't send, because of size, adds to the daily limit.

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My request
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I had an email stuck in the outbox. I couldn't delete it without it logging in and trying to send first. I finally timed it right and it's gone. It had a bunch of PDFs in it. I didn't even check the size; sorry for that. It's now gone, pls unblock me @ ******

Thanks,
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response
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Hello,

Apologies for the inconvenience caused.

We checked your account ****@**** and found it blocked for exceeding the Daily Mail Size Quota Limit.

The maximum allowed size of all the emails(total mail size) that can be sent from your account is 500MB/Day and the allowed size of an email is 25MB/Email(including attachments+Mime Quotient).

On analysis, we found that you had been trying to send emails with large attachments which are getting rejected by our server.

Kindly avoid emails with attachments exceeding 20-22MB to avoid such inconveniences, since Mime Quotient includes the size of an email by 30%.

In addition, we found you are trying to send the emails from an external client where you have configured your account as IMAP on external client.

As per behaviour, when an email sent through an email client fails, it will be stored in the Outbox and will be tried to send automatically using the Send/Receive option or every time you re-open your Client. Hence the large emails will automatically be retried to send and get rejected eventually by our server.

Every time this happens it will be considered as a new email and hence the mail size adds up. When this size builds and exceeds the Daily Mail size your account is getting blocked.

In addition, when there is an issue with your account(like block) Outlook will notify or throw an exception by showing a pop asking for the Login credentials(username and password) this is the reason why you were unable to login to Outlook as well.

Kindly avoid sending emails with large attachments to avoid such inconveniences.

Hope this clarifies. Do write to us for any queries.
Sincerely,
Arun Kumar A - Zoho Cares

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