"I ordered several kitchen appliances with AJ Madison today and the whole process was easy, clear, and the best prices I've found. I definitely recommend shopping with them and plan to use them again in the future. "
"Jacob was very helpful and patient while talking through the appliance options. I've requested a delayed delivery and am hoping that goes well. "
"Having had a very knowledgeable appliance expert is greatly appreciated!"
"EASY TO FIND PRODUCT WE WERE LOOKING FOR AND ASSOCIATED SPECS. TURNAROUND FROM EAST COAST EXCELLENT AND A GREAT PRICE."
"complete selection and great prices"
"Our experience was GREAT!"
"This greedy company charged almost $30.00 to ship two over-priced ($25.00 each) vessel sink drain mounts that were 3.2" in diameter and .5" high, weighing .6 lbs. I phoned them and gave them several options for coming up with a shipping cost that was fair, and they basically told me that they could care less about my concerns and take it or leave it.
A couple of years ago we remodeled our kitchen and we purchased nearly $20,000.00 in appliances from AJ Madison. (I pointed that out to the representative), and his supervisor, replied that if they shipped the rings for less, they would be loosing money on deal, so I could just go take a hike.
Worst customer service I can remember having in a very, very long time.
It's amazing how much companies pay on advertising and marketing, and the cost expended to acquire a new customer. And it is equally amazing how little they will send to keep a good customer. (I would have accepted a $10.00 discount on the shipping).
And now they have annoyed me enough to write a bad review, losing me as a customer, and hopefully loosing some review readers as well."
"It's wonderful when you can actually get personal experience from someone (via chat) and be set to go in minutes. Thank you!"
"I called with very specific requirements for a range hood and customer service promptly found exactly what matched my criteria. Impressed, "
"ITS AN EASY WEBSITE TO BUY ON. tHANKS"
"Best pricing and selection. Good support thru chat and subsequent email quote. Easy to order from quote. But I started with a request for quote from the web site which after the initial robo email response went weeks w/o a quote even with my follow-ups to their initial email. Almost gave up."
"have bought more than once from ajm and always very good"
"I've been looking for this fridge or one like it for quite awhile and found it at AJMadison on sale. "
"Nice clean experience with clear choices and great pricing and free shipping!"
"EXCELLENT PRODUCTS & SERVICE"
"easy to use website with a great selections of products to meet my need"