"Mendy is very efficient and helpful"

"Site was great for shopping for my needs , great choices. Thanks"

"Straight forward, super price, free shipping. Thanks. "

"Financing option was painful, after a couple of attempts including calling Citi I gave up and used CC."

"this was the best price I found for the exact same item. Ordering was easy, although I had a slight issue with the virtual chat when I asked a question about shipping. But hopefully all will be fine when delivered. "

"This is the third appliance from AJ Madison.
Always the best prices!!"

"It’s been fine so far. Found the faucet I’ve been looking for and the price is unbeatable. I hope it arrives soon."

"this is for testing purposes only"

"I placed an order for a range hood and needed to change the order (my mistake) to a different size. There were three items in my order, only one of which needed to be changed, however, I was charged a 30% restocking fee on the entire order. I tried to reason with the customer service rep that the restocking fee was shockingly high and should only apply to the changed item. They did offer to reduce the fee to 20% of the total if I replaced the entire order within 5 days. I had, at this point, decided that I did not want any part of this company.
I do admit I should have better researched their return policy. I have also found MANY complaints with this company on other consumer sites, such as a less than 2 star rating with BBB and consumeraffairs.com. My bad for expecting honor from a business!"

"We ordered a dishwasher from AJ Madison, what a mistake. We first ordered the wrong dishwasher, which was my mistake. We then ordered the correct dishwasher and were supposed to have it delivered Sat. Feb. 23 between 10-2p. AM Transportation is their shipper and they were awful. They went to a business address that wasn’t even close to our actual residence address and never called when they saw no one was there to receive the shipment even though they had my cell phone on the order. When I discovered their error with their tracking map quickly I called the dispatch number provided and spoke with an agent that sounded asleep or worse. I told him they never came to my house even though it stated “ Unable to complete delivery” on the tracking map.
He put me on hold and came back a few minutes later and asked if I was a business and told me the address they went to and I told him no I’m not a business and that they went to a totally wrong address. I told him I could see they were still in the area and have them come to the proper address and complete the delivery. He put me on hold again and said a branch manager would be calling. I said just have them come now while they’re close by but he said he’d have the branch manager call. I waited hours and watched the delivery truck icon leave my area. No one ever called!!! I was furious. I called AJ Madison and they said I just had to call the shipper and they’d have to work out the delivery. After numerous calls to AM Trans I was first told I would just have to wait until they had another large shipment to my area. I was originally told the following Thursday or Friday then it was Friday or Saturday and finally next Monday or Tuesday, a week and a half after it was supposed to be dropped off and finally it arrived Tuesday. All the while I was expressing my frustration to AJ Madison and they could care less just deal with their shipper which was a joke. I asked for compensation and they offered a paltry discount on the restocking fee, which I thought was high to begin with, for the first dishwasher we ordered to be returned. AJ Madison totally lacks any sense of customer service. Never would I recommend them to anyone."

"I ordered an air conditioner for my apartment. It took nearly 2 months to arrive and my frequent phone calls to AJ Madison representatives were met with vague disinterest and lies to the point where I wondered if this was a legitimate business or an online scam. At one point I asked to cancel my order and was told there would be a 30% restocking fee because it was "already on its way" - this was immediately after I'd been told it was "still in the warehouse waiting to be shipped". I thought once I finally received the air conditioner, I would be done with AJ Madison forever.

But then I received a FedEx Freight bill for $60. I ignored it for several months, assuming it was a mistake - after all, I had paid for shipping to my home address as part of my purchase.

After several more bills appeared, I called FedEx and was told that AJ Madison only covers the shipping freight, and that home delivery was required to be paid by the customer. FedEx claimed a lift gate was needed, hence the charge.

I would recommend ordering your appliances from anywhere but AJ Madison. Their marginally lower prices don't make up for their non-existent customer service, inflated delivery times, and hidden costs to the customer."

"spoke with sales person; knowledgeable, helpful, gave me the pricing info i wanted. ordered online. got rebate that no one else was giving. no rush to get delivery so backorder was ok. very easy as was the rebate process. But the shipping company they use were very poor -- and I had a good experience! I had to call their help desk several times to get pricing for installation service. their recording says to email ... emailed twice with no answers. their recording says dont wait on hold, leave a call back number. i did. twice. no call in return. finally took > 30 minutes on hold to speak with them. Then ticked the form on their website for email notifications. First email came 60 minutes before the truck, 2nd one came 15 minutes after they left. Never a call from actual truck ... just a recorded message that they were 10 minutes out. Saw them sail right past the house, another 5 minutes for them to get back. Only got 1 day notice of delivery. Delivery instructions specifically told them to come to the south side of the house; driver doesnt read, came to the wrong door. more aggravation. doubt i will shop AJM again--not worth dealing with shippers."

"cancelled our order after dealing with Angie. what a nightmare. "

"Stay away from this place. They are horrible. We're getting legal advice. We ordered six appliances. They started delivering them on the day (a Friday) we had scheduled and in the middle of the delivery...they left! They left the appliances in our living room. They wheeled the refrigerator in (plugged it in-didn't hook up the water), and put the stove in place. They brought up the washer, the dryer, and the dishwasher and put them in the kitchen/dining area. Then they were gone. They didn't speak to me, they didn't call, they just left! They didn't finish the job. Then a few hours later I received an email stating the deliver and installation was complete and they forged our signature saying it was all done! THEY FORGED OUR SIGNATURE!!! We called all afternoon, no one to help us. We called all day Saturday, no one to help us. We called on Sunday, they couldn't help us until Monday. They came on Tuesday (which was our moving in day). That's when we discovered that they delivered the wrong dishwasher! They had to come back. They told us they would take 15% off if we kept the wrong dishwasher. We said no. They came on Wednesday and installed the correct dishwasher. We've reached out, hoping they would offer an apology and some compensation for the stress and hassle this caused. They haven't replied. Stay away from them. Awful company. They took our money and we expected a service. They caused us so much stress because we were trying to get this done before we moved in. Horrible company. Stay away. Stay away. Pass it on. Stay away!"

"Installation was a Joke. The Crews did't follow the instructions and had pieces left over and Parts installed in the wrong locations. I am now dealing with damaged wood floors with little to no response from AJ Madison. I followed up with my CC company to resolve the matter. AJ is making it look as though I am the person not responding to emails and phone calls. The information they have sent to the credit card company is full of lies and false claims. I have documented emails and phone records."