"I have no issues shopping with AJ Madison. Their online store is easy to browse, get answers you need and check out. "

"Very helpful salesperson."

"Purchased 8/28/19, received order confirmation email 8/29/19 with ship date of 8/29/19. 8/29/19 11:23am received shipping confirmation email stating ship date of 8/29/19 with notes stating please allow 2-4 business days for product to be shipped. Credit card charged full amount on 8/30/19. Last date products should have shipped, including Labor Day holiday, would be 9/5/19. No tracking information given. Emailed AJ Madison 9/8/19 asking for shipping update/tracking-no response received.
Called customer service 9/11/19 at 8:50am CST, rep states "shipping from Friedrich" today. Asked what this meant, she states "it's a Friedrich order so it's shipping today." I have no idea what this means, so asked to level up to someone else for clarification. Remained on hold for 20+ minutes before AJ Madison dropped call. Immediately called back to sales department, asked rep to remain on line, rep hung up. Immediately called back, same reaction. Immediately called back, a different rep placed me into a separate "on hold" area. I continued to remain on hold with "11 callers ahead of you." Finally, a rep returned to the line and I asked for Friedrich’s customer service phone number to verify that the order was placed. Back on hold for 10 min. Rep returned and she DID give me the number.
After calling the manufacturer at 10:30am CST today to verify AJ Madison placed my order to be drop shipped, Mr. Joe Guerrero of Friedrich (phone ***-***-****) stated AJ Madison NEVER placed my order, no PO at all, though AJ Madison states it was placed 8/29/19. The credit card was charged in full, $4,400.00, on 8/30/19 by AJ Madison.
Called AJ Madison back to inquire why order was never placed but credit card charged. A different rep now states “there was a problem with the PO” (isn’t that convenient?) but it is fixed and Friedrich will ship my order today. I asked for clarification of the “problem” and was placed on hold. Rep came back and stated no clarification but she called Friedrich to verify order and said yes it is there now with no problem. Now she stated it will “not ship today” but AJ Madison will get back to me with a ship date. I said this was unacceptable and asked rep to conference call Friedrich so we could all be on the line at the same time to make sure my order is placed and will ship today. Placed back on hold for 10 min. Rep returned and said she could not place a conference call-she was not authorized. I asked to be transferred to someone who could place a conference call. Back on hold for over 30 min. Eventually the original salesperson who made the sale, Ms. Grace Kohl, came on the line and stated “we are getting a really great deal” because of a mistake by AJ Madison from a previous order we placed. This order was “only a few dollars above cost.” After saying I needed Ms. Kohl to place a conference call to Friedrich with myself on the line for order verification, she refused, stating “we don’t make phone calls.” After conferencing in my husband to hear for himself about this current situation, a long back and forth exchange occurred without resolution on either side. We maintained that it was fraudulent of AJ Madison to charge the credit card, lie repeatedly about a shipping date, suddenly have a “problem with the PO,” and then refuse to confirm the order with the manufacturer, Friedrich, with us on the phone. Ms. Kohl stated she would cancel the order and we would receive a refund and we could try and find the items at that price elsewhere, and also maintained that AJ Madison was not committing fraud. She stated that in order for the items to be now re-ordered and shipped, we would have to write an email stating we would not accuse AJ Madison of fraud. We refused, and she stated the order was cancelled. We received an email about the cancelled order, but there is no credit pending on the credit card as of yet.
Meanwhile, there is additional cost on our end due to booking our HVAC installer a nonrefundable airline flight and nights at a hotel room near this project’s location, based on AJ Madison’s original email about a ship date. The project is now on hold due to AJ Madison’s neglect and deception."

"It was a great experience ordering and getting a great deal with your help."

"reviewing the kitchen suites and ordering was a breeze. prices were fantastic. now if they deliver in a timely manner and in one piece that would really be perfect"

"There were only limited Miele Dishwasher models..."

"I bought a an electric range today. It was easy to find, and AJM had the best price I could find. I like being able to use PayPal so I don't have to share my credit card information.
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"Excellent website experience."

"`Free delivery is nice, but not if it is in six months? AJ didn't give any details as to when I should expect to receive my new item. "

"I have bought many appliances over the years. Always great prices and reliable delivery service. "

"Do yourself a favor and do not purchase from AJ Madison. Customer service is terrible you will spend hours on hold only to find they are not interested in helping you
We purchased matching ovens 27 inch and 30 inch the 27 was backordered They would not ship just the one in stock so we waited for the back order to be filled. That was about 6 weeks then they delivered the order and smashed the backordered oven in the process beyond repair. No problem I thought they will send a new one. Only problem was it was backordered again. We waited four more weeks only to find out it was discontinued. I asked them to take back the 30 inch oven they delivered and they refused. What am I supposed to do I need ovens that match they sit right next to each other in our kitchen island
Don’t fall for the trap I did they will not help you "

"Why so much for shipping it $28.00. Ridiculous."

"Just purchased a washer/dryer set, haven;t taken delivery yet. The site was easy to navigate and the prices beat out my local store by hundreds of dollars. Will update if possible upon delivery. "

"Nice fast quick easy, good description easy to fill out forms overall excellent so far. Now waiting to hear on delivery, if it’s anything like the shopping part I’m sure that will be fine also. "

"Great shopping online site. Delivery to our area, exceptional!!"