"My hubby ordered more than $200 of books from the seller, Booklab, as a gift to me. One of them was a very specific edition that cost $60. What we got was a cheap Barnes & Noble edition that retails for $19.95. It took an hour of wrangling to get a refund agreement -- for money, by the way, that was charged to our credit card WEEKS before the book actually shipped. But now here's the kicker: They (Booklab? Alibris?) are making US pay for return shipping. That's not just wrong -- it's unscrupulous. The Seller Sent The Wrong Book. Seller error. Period. (At this point, I'm wondering whether it was truly seller "error" or seller "trying to pull a fast one." My money's on the latter.)
And don't even get me started on (a) the absence of ANY email order confirmation from Alibris; (b) the lack of responsiveness to multiple email requests from him for status; and (c) serious attitude in the response he finally did get: It was, according to them, his fault they didn't communicate order status to him because, "Moreover, you didn't choose to create an account with us...." Excuse me? If that's a requirement for good customer service, then say so and don't play games.
We will never, ever, EVER, do business with this outfit again. "
"I ordered a book as a gift for the holidays, it shipped Dec 11 (so they say) and never arrived. It's been almost a month. They did not track the shipment and have stopped responding to my emails asking for new order or refund. Would never order from them again."
"The book I ordered came in 3 days. It was in better condition than I even expected. I would definitely do business with Alibris again."
"I did not obtain the book I ordered from Alibris.
I want my money back. But I could not hear anything from the customer service to help have my money back.
It is a scam.
I would need to follow up legal actions."
"Ordered books which were received not as described. Was unable to return and can not get Alibris to respond to contact requests.
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"No need to repeat all the other negative reviews. Absolutely no customer service. No one to talk to. Automated response only. Will not refund or replace defective product; automated response says not eligible for refund or replacement. Buyer be ware. "
"There is a reason why this Company's ratings are so bad and that's because the website indicates "Worry-Free Guarantee" returns, however when you go to return the book your return is denied. The Worry Free is on their side - they don't need to worry because nothing is going to be returned. We purchased a Chemistry book on this site of which we searched for the ISBN number and several books came up. The book cover matched the ISBN # matched, however when you actually ordered the book the book received has a different ISBN # and the cover is completely different. Of Coarse you don't know that when you purchase the book and apparently this Company feels that selling you something you actually don't need is good business. If you needed book ISBN#: 167 ... not sure why the Company feels someone can settle with book ISBN #: 195... If you search carefully you will realize this has happened quit often which is the driver for the very poor rating. "
"I'm very surprised at the poor customer service level evident in my recent order. I ordered four books using a coupon. All four books were eligible for free shipping from Alibris, and were listed as available on the Alibris website. Yet, Alibris cancelled the order for all four books saying they are not available. I could understand one of the books being out of stock, but not all four. I believe that the order was cancelled because I used a coupon that allowed me to deduct $9.00 from my order and receive free shipping for the total purchase. If they are going to advertise books as new and available, they should be able to deliver the product and allow their customers to use coupons and free shipping. Very poor customer service performance, and a terrible fail on Alibris' part."
"I placed an order a couple of months ago. The book was shipped in a timely fashion but the packaging arrived torn and resulted in dent that would not otherwise have been there. I appreciated having the ability to rate the seller on individual aspects of the order which included the shipment packaging. After providing my rating with some comments I received an email notification from Alibris' customer service and my shipping cost was refunded! I was surprised that my comments would be reviewed and responded to, I'll be shopping there again. "
"I order 40 days ago, I start tracing my order after 14 days, customer reply email to ask me to wait till 30 days. I email every days after 30 days, never get any respond. I wish I read all these reveiew before I order with this company"
"I have given them more chances then they deserve. They are jerks from the bottom to the top with the top management being worse than the bottom reps. They have no class. No customer service. Prices that are higher than anywhere else and quite honestly, the rudest, crudest managers I have ever run into. If you buy from them you will be sorry. Just look at their rating here and it is worse on the BBB site.
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"My order total was $80. I was told I couldn't apply a coupon because my "order did not meet the minimum total of $75." I thought $80 was more than $75, but I guess not.
After hitting "check out," I was redirected to a blank gray screen that didn't load anything, then an error message telling me my cart was empty. I assumed the order didn't go through, and re-ordered my textbooks. Again, I got the same blank screen and error message. Then, I recieved two emails confirming both my orders went through and I have been charged for both. Tried to email Alibris customer service directly but their "contact us form" is broken. I tried to cancel one of my orders but Alibris doesn't let people cancel orders -- only contact the seller directly and HOPE that they will cancel or at least accept a refund after it's shipped. "
"I tried to try this website out. I'm 18 and I decided needed to read more! So I purchased a book from here. The website tells me when I'll be getting my book, which is a few weeks from when I bought them. If not a month later.
A week passes the estimated delivery date and I'm getting a little concerned. I checked the website, and tried contacting the seller. The seller has yet to respond to me and I've reached out to them twice.
A month has passed, not since ordering, but since the date it was supposed to ARRIVE. I once again reach out to the seller, this time annoyed rather than patient. And shockingly, no response.
I've contacted the actual website Alibris, more than 5 times also. They told me that if I email them again that it will take longer for them to respond to me, yet theyre totally active on their social media. :/
I'm not one to even make reviews like this, I'm generally very patient and I try to understand when people make mistakes. But this is just very irritating. This is my first time even reviewing anything online ahha. That's how much this bothers me.
Just don't buy anything from here. I should have looked better. "
"I was sent the wrong material from this company. They did not send me my textbook they sent me someone's notes/commentary on the textbook. When I told them that they accidentally sent me the wrong thing (and that it was poorly written) they took 5 days to respond. At that point they asked me to help them revise the poorly written manuscript. I asked if I could return the item or get a refund. After another unreasonably long wait, they told me that they were a third party and had no control over the materials that were sent and therefore were unable to facilitate a refund and unless I made another order I could not receive the materials. This is not a company. This is not a reputable seller. This company stole my money."
"I placed an order for an out of print book on 12/29/16 and it is 2/6/17 and I have STILL not received my book. There has been NO communication regarding my order and the only way to get in touch with the company is through email - there is a customer service number but it is only a recording that tells you to send an email. The email just sends back an automatic response that they have "high volume" and they'll try to get back to you in 48 hours.... Really?? I don't have much hope that I will ever even get my book. What is even more frustrating - they immediately charge you for your purchase when, obviously, they don't intend on getting it to you. I will NEVER do business with them again and suggest you don't either. "