"Kunwar was very helpful and efficient. "
"Customer service is great kazuki"
“Many many thanks for such a great review of our services! We are so pleased to hear your kind words about our business!
”
"Stanly is very patient, detailed, and calm"
“Your agent would be so pleased to hear your words of appreciation! Thank you very much!”
"Artic was the one who helped me in finding a good airfare price. He was very patient & he followed up on me through emails & test nessages on the rate changes. I was able to
book my flight on my preferred dates. Thank you!"
“We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback !”
"I highly recommend this and Iam very happy "
“Many many thanks for such a great review of our services! We are so pleased to hear your kind words about our business!
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"He is very helpful. Appreciated. Very professional. "
“We are happy that you are satisfied with our products and services.Thank You.
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"Jester was very patient and resolved problem"
“Thank you for your review! We're glad to hear that your experience was very good and that Jester was patient and able to resolve the problem for you.”
"First of all the price was lowest that I can find on the internet and the customer service was top notch. My agent stayed with me throughout the whole process even though it took over an hour because of the summer travel season and everyone in the industry was over booked. My agent was very professional and kept me informed of the wait time and even took extra time to call the airline to make sure I had received my reservation and confirmation before he left which in turned I was very confident about my reservation. Thank you and keep up the great work!"
“Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
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"Even after following up 100000000 times with ASAP for a resolution, they are playing with human emotions by not providing any resolution. I find it strange that you remain silent despite being aware that your customer is facing difficulties as a result of the error that you all made.
We have conversed over this time and again, but I do not see an end to my apathy. As you can see below I made a reservation through ASAP Tickets, and I have also furnished the details for the Nth time. For no mistake of mine, I have been sent pillar to post with no solution by anyone. As you can see my travel details below, I was denied boarding for the locations given below, the reason being E-tickets not generated.
I'm really not sure who else could take this responsibility to see an end to this issue. I have been following up for 6 months plus I have spent additional money to travel through the rest of my journey to attend an emergency back in India (spent an amount of 2384.64$) I need a refund for the tickets which I have paid but boarding was denied. If in case everything seems to be okay from your end please let me know who should reach out to from the airlines side to resolve this issue. If I do not see an end to this issue, I will be escalating it to the next level or seek Department of Transportation Aviation Consumer Protection.
15-Nov-23 3 passengers Columbus to Chennai
Record locator no - ZJVQJC
Ticket numbers
6077954691057
6077954691059
6077954691061
Chicago to Chennai No issue
Columbus to Chicago Ticket was booked, PNR issued, but the E-ticket was not generated,Boarding was denied.
American Airlines (AA 3572)
Operated by Envoy air as american eagle
29-Nov-23 3 passengers New York(JFK) to Columbus Ticket was booked, PNR issued, but the E-ticket was not generated,Boarding was denied.
American Airlines (AA 4767)
Operated by Republic airlines as american eagle
"
“Dear Customer,
We are truly sorry that you've been going through such an experience with ASAP!
Your complaint is assigned a special ID: 317183 and the agent is already working on your case and shortly will get in touch with you!
We will do everything possible to resolve the issue you've been experiencing!
Thank you very much for your patience and cooperation! ”
"Ezra is very excellent. She knows what she is doing, very approachable and very calm and very patience handling the situation, back and forth she listened to the passengers like. I highly recommend Ezra. Very nice and understandable person and very willing to help the passengers need especially when it comes to the price of the tickets. "
“We are happy that Ezra has provided you with such a wonderful experience.
”
"I had all but lost the opportunity to see my 96-year-old mother in the Philippines. Arbatt worked out the problems with a previous interrupted flight. Arbatt stayed on the phone with me through multiple calls until I was rebooked Thanks to my protection, Arbatt was able to provide me with a credit (for the previous protection plan coverage) to recover most of the ticket cost!!! He was the best!"
“We are happy to hear such words about Arbatt,Thank you.”
"Wonderful rep helpful . Thanks "
“We are so glad for your satisfaction with our services! Thank you so very much for dealing with us!
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"Floyd helped me out with my trip to Uganda . Took a lot of figuring but Floyd did a wonderful job . Had to fill out a few forms but all is well . "
“Our agents are trained to produce a great result to the customer's satisfaction and we are so proud of them! Thank you very much for being our Customer and sharing your great impression on us!
”
"Cleo always exceeds my expectations! I highly recommend her ! She’s patient and always finds me what I need . Thank you "
“We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!
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"Exelente atención lo recomiendo 100 por ciento "
“Thanks so much for sharing your experience with us. We hope to see you again soon.”
A rep from ASAP Tickets, Candice-Jansen, has responded:
“Indeed, Kunwar is one of our best agents and we are so grateful for his ability to make our customers happy and satisfied! Thank you very much for taking your time to review our services!
”