"Their customer service is horrible. They are not helpful and do not care if you order from them again or not. I would never order from them again. They are rude and have absolutely zero customer service skills. I asked for the order to be canceled and was told it would not be canceled unless I paid the shipping. I refused to pay the shipping because I was never advised when the order would be received. They said they would change the shipping address. So I told them to cancel and send it to themselves, as they said they could change the address. They refused.
UPDATE: I spoke with other personnel at beachstore.com and received much better service. The cost of the umbrella and shipping were refunded. They were much more professional this time than before. I want to thank them for resolving this problem.
"
"Be aware of this company and read the reviews before ordering from them, I wish we had done that. All the negative comments you read in there is true. We now are part of that statistic. We ordered 1 item 62929 - Ostrich Folding Chaise Lounge and paid $59.95 plus freight. The order arrived, we open the box and were surprised to find a returned chair, dirty with ripped pillow. We called customer service to report. They informed on the phone that they will immediately replace and asked to send us a picture. We did and still waiting for a resolution after a week. Try calling them, it is practically impossible to get hold of a person to talk to. We are still waiting and eventually we may have to write it off as lessons learned. "
"I ordered some beach chairs and an umbrella from beachstore. Merchandise is great quality. It actually even better then the pictures show. The merchandise arrived within 3 days. I am very satisfied. Thank you. "
"Worst customer service ever! Oh wait there is no customer service! Product sits in their warehouse for three days till it actually shipped. Now I won't have it in time for my vacation! Wish I saw this site earlier! Never again will they get my business"
"THIS SITE IS AWFUL. NO ONE ANSWERS THE PHONE NOR CAN YOU GET THE CORRECT RETURN ADDRESS. I WOULD NEVER BUY ANYTHING FROM THIS SITE. THE CUSTOMER SERVICE IS THE WORST I HAVE EVER EXPERIENCED."
“We are very sorry that DM246222's was unable to reach us by telephone. According to our records, our response time was approx. 48 business hours. DM246222 requested a return authorization via email on Thursday, 8/8 and we issued it via email Monday, 8/12. Our goal is to respond within 24 business hours.
Thu, Aug 8, 2013 at 3:24 PM
subject: When you were offline (via LivePerson)
Mon, Aug 12, 2013 at 3:01 PM
subject: BeachStore.com: Return Auth. #RA02952”
"I received an umbrella and the lock that secures the two poles did not work. I asked for a replacement for the umbrella and when I contacted the Beach Store to follow up I was given a rep name Stewart (I think that was his name - a man with an accent)) who not only refused to give me the appropriate customer service, he also talked over me (to the point where I had to yell "stop talking" in the phone several times)and refused to let me talk to his supervisor or connect me to his supervisors voicemail. He offered to send a replacement pole in a different color (it is not what I ordered) and would not exchange the entire umbrella. When I told him this wasnt acceptable he told me that "this is not productive" and refused to transfer me to someone else.
ABSOLUTE GARBAGE CUSTOMER SERVICE!!!
"
“We are very sorry that PPaulG was not satisfied with his customer service. It appears that the bottom pole of his umbrella might have not been working properly. We sent a replacement but he felt that it still did not work properly. We picked up the product at our expense and issued a refund.”
"DO NOT ORDER FROM THIS BUSINESS!!!!
I have had the worst time dealing with this company. I caught customer support in a lie that the supervisor was "out of the office". Got the number and called the supervisor, yeah he was there, told me he "didn't care" what had happened up to this point. Their favorite defense is to accuse you of yelling.
Take your business to a company that will actually care."
"Do not buy from this company. Sort reviews by date and you will see their recent performance. They have the system set to sort by relevance which 'magically' shows mostly good reviews. I placed order on 6/30, paid for 3 day shipping and received the order 8 days later. Customer service did not return voicemail or email messages for more than two weeks. I continued trying to contact them. After I filed a case number they finally responded and said that they were not responsible for late shipments even if the customer pays for expedited service. No offer to reduce shipping cost, no apology...nothing. Worst customer service ever! I'm not a complainer but their arrogance and lack of response really has me ticked (nicest way I can put it in a public forum)."
"My first and last experience with this merchant is unacceptable. I ordered a product and upon receipt at home, I find out it is not the product I ordered. The excuse I was given was "It was out of stock so we sent you something equivalent." I do not want a product I did not order and it was a cheaper product. The prudent step to take would be to cancel the order and not charge my credit card. I have written them twice indicating I want my money back and to send instructions so I can return it immediately. Nothing so far has been sent other than a reply asking me to consider keeping the product and they would refund me $20. No thanks....I simply want to return a product I did not order and to receive my money back. Why is this so complicated? I do not recommend this merchant.
I am not surprised as I still have no money and now it is August. I returned the product via Fedex at my expense as Beachstore said they would send a Fedex truck to pickup the body board they attempted to scam me with from what I ordered. That is right, I returned the product mid July and I have not been credited with MY money they owe me. To all who read this, steer clear of this company.
Let us set the record straight. I paid Fed-ex to return this product which I had to complain every step of the way to get a response from this company. The delivery of this product was not by mistake and I have the company e-mail to prove it. I was told they selected an equivalent product since they were out of the product I ordered. Now just because it was a cheaper product didn't matter to this company as it would just increase their profit. Their invoice even lists it as the correct product being sent to me which was false. All who read this please post on your Facebook account as this is unacceptable. This company continually sends e-mails asking me to rewrite my evaluation of their service. I see all the other complaints as well so I am not alone. "
“This customer received the wrong color board by mistake. We offered a discount for the customer to keep the merchandise. As the customer did not want the discount we had the item picked up at no cost to the customer. Once the item was returned we refunded the full value of the item. We are so sorry this customer had a bed experience.”
"***DO NOT PURCHASE FROM THIS STORE!!!!!!!
I ORDERED 2 BEACH LOUNGE CHAIRS AND WHEN I OPENED ONE OF THE CHAIRS A PIECE BROKE OFF THE RACHET PART.I CONTACTED THEM AND WAS TOLD I COULD NOT, I REPEAT NOT, SEND BACK THE BROKEN CHAIR
EVEN THOUGH I REMINDED THEM OF THEIR 30 DAY RETURN POLICY.
WHAT A RIP OFF...I WOULD NOT BUY ANYTHING FROM THIS MERCHANT!!!"
“We offer a 30 day guarantee on any of our beach products - if it breaks we replace it. To save our customers money on shipping and minimize our carbon foot print, we ask for a digital picture of the broken merchandise.
We have issued a full refund to this customer. Even-though, they never cooperated with our process.”
"Very easy to view the products, easy ordering process and the delivery was on a timely fashion. The products were of the quality I expected."
"Love my chairs and received them quickly."
"Order arrived as promised"
"order took too long to fulfill....5 weeks, in the meantime, no explanation of delay. if i had not contacted them and complained, i suspect it would have taken even longer.
Company made amends by refunding shipping cost and 20% of order. Satisfied with their response and have adjusted rating to 4 stars."
"The customer service is excellent! I had a few problems with my order, but they corrected everything in a timely manner, plus a discount for my troubles. This is what customer service is all about!"
A rep from beachstore.com, Beachstore, has responded:
“We are very sorry about the delayed response. We did replace the item, however, it was within nine (9) business days of the date the claim was filed and we strive for a faster response time for claims.”