"Worst customer service I have ever had from dealing with any store over the Internet ever!!!! Beware of their supposedly free shipping. They will charge you anyway!!! They also add a hidden $5 handling fee. Beware!!! Do Not Deal With This Merchant. Products much nicer and cheaper available elsewhere on the Internet."

"Bought A Beach Umbrella this summer after 3 uses it would not stay open any more. Trying to return/exchange umbrella has been way to difficult. After emailing them , did not get a reply, called and left a message, still no response. After 10 days I called again and finally got a hold of someone. Now they want pictures of how the umbrella won't stay up. I ask the rep I spoke to if this was normal for their product and his reply was "I Don't Know". So now I just want a refund for this piece of junk."

"I have always wanted an nice aluminum and fiberglass sturdy beach umbrella. The local stores do not appear to carry them. I did a google search and found your store and products. I ordered on the weekend and was hoping to get the merchandise for a time that was being planned at the end of the week on the beach with my sister who was flying in for my birthday. I received it in two days!! I was so pleased! Very good quality! I am thinking of buying a couple of Christmas gifts for my adult children also so that they do not have to borrow mine!!"

"Chairs were better than described! Fast delivery! Highly recommend!"

"This was my first experience ordering through beachstore.com. It was easy. I appreciated the ease I had going through the order process. My item was delivered as promised. I liked being able to track the mailing of the item. I will use this website again in the future. Thank you for a pleasurable experience."

"So far, I am not impressed with beachstore.com. They are impossible to reach by phone and when I emailed them a question about my order, they wrote back without providing the information I actually requested. I wrote them a second time, no response. When I FINALLY got my order, they sent the wrong beach umbrella, and made no attempt to contact me to find out if the substitution was acceptable to me. Which it is not. Now it's only 5 days befor I leave and I can't reach them to request they send me the correct merchandise! This is NOT a good place to shop! Buyer beware!"

"No problems of any kind, prompt delivery, good quality product."

"Love my new chair! Great for a "queen-size" beach lover with bad knees! Fast delivery and great price!"

"All went well until the actual product arrived and we opened it. The tether on the surf board we had just bought, and surprised our son with, was broken. We were at the beach and now her couldn't use the board. The only thing I could do was to saw the velcro piece back on with a needle and plain-old thread."

"Lack of communication at first via their email system and recorded phone messaging. Finally, good customer service once able to talk with someone regarding my order."

"They did what they said they would do and did it promptly."

"Second shipment was perfect. The wrong product was shipped on the first order but customer service resolved the problem in a snap.Our trip to the will have a beautiful umbrella."

"I would rate the ordering process and the items ordered, highly, however, they should use a different carrier other than the United States Post Office. Delivery was very slow (18 days)."

"I was very pleased with my shopping experience. I was able to easily navigate the site, find what I was looking for and order it. Delivery was as promised. I would definitely use the site again."

"I have become a seller on Ebay, Thanks for the speedy shipping of product. Sure! we will be doing business again.
Thanks again
Sylvia Sutton"