"these guys absolutely disrespectful and irresponsible, they STEAL MONEY and are not afraid of laws
I had an unsuccessful attempt to buy power bank there
money was withdrawn from the card but their system didn't find it, as a result NO MONEY, NO goods
Manager CHELSEA assured me that she would return the money soon, I texted to her for 2 months asking me to return the money she always found different excuses
I still haven't received my money, but thanks for the worst service
470 Rue Sainte-Catherine, Montréal, QC"

"Due to a problem on best buys side one part of my order was cancelled. Apparently my fairstone account which I applied through best buy for the same as cash plan wasn't able to be charged even though my available credit was more than enough. They were unable to re-process that part of my order even though 80% of it was completed. If I was to re-order I would be charged another $80 fee which is ridiculous for that one item. To say I am disappointed is an understatement and I think that this is the end of my business dealing with Best Buy. Very poor customer service in this regard."

"I bought a Pixel 6a a few months ago, including a service plan as my phone before was crushed and irreparable. Assurant manages these claims and for 2 months now I've been living in a nightmare loop. Their portal doesn't work for me, their agents on the phone are continually disconnecting and unaware of their various programs, and 2 months in I still haven't been able to fix a simple screen crack issue. I strongly recommend you avoid buying a phone from BestBuy and go direct to your manufacturer (telcos often use Assurant as well). The Assurant refurbished phones are scams in themselves too. They take your phone for a simple crack repair and send you a shotty device to replace it. Just the worst in customer service"

"Has anyone else been ROBBED BY BEST-BUY CANADA?
I noticed an un-read eMail asking me to review a product that I tried to buy, but they said they couldn't process my credit card, so the order was abandoned. Except they DID process it (actually, while they were telling me they couldn't) and took my money, but I don't have the product. They promised me a refund. That was over a year ago. Now the online status says that my wife picked it up, 6 days after she was last in that store, where she bought and PAID FOR the same model.
-----------------------------------------------------------
ONLINE ORDER of HP x360 CHROMEBOOK:
I tried to order this product on Jan 4, 2022 for pickup for my wife (I was travelling in the US at the time).
But my card could not be processed. The order failed. After spending the morning online and on the phone with them, Best Buy support apologized that my VISA DEBIT card would not work.
It was my wife's (slightly late) Christmas present.
I told her about it, sent her a copy of the failed order.
She went to the local Best Buy and bought the same item on the same day (I had started ordering it on Jan 3rd, and was up all night on BB's crappy website, trying to get the order through), an HP X360.
She went into the store, found the item by herself, and paid for it with her American Express Card. (she has the receipt) I thought that was it.
--- JAN 5th, 2022 I noticed that my VISA Debit card was charged for a computer.
Dated Jan. 4th. So I contacted Best Buy. I was told "don't worry, if its not picked up in 3 days you'll get a refund". That was a bit strange, because the website says they don't charge for the item until it is picked up. But, whatever. I have a refund coming.
--- JAN 12th a WEEK passed, and no refund.
Contacted Best Buy. Apologies.
Krithika: "Would you like a replacement or a refund?"
ME: "Refund please"
I was told it would take a few days.
--- LATE JANUARY, still no refund.
"refunds can take a few weeks to show up on your credit card.
Please be patient"
--- MARCH, still no refund.
"refunds can take a long time to process, but it will show up"
--- 14 MONTHS LATER: Still no refund, but now, they have changed the order status online: ORDER STATUS now says that IT WAS PICKED UP ON JAN. 10th. last year !!!
by my wife, at the local store (she hasn't been in that store since buying her present on Jan 4th)
So, how many lies now?
1. We can't process your card (it was billed before I got off the phone with them) (LIE!)
2. If you don't pick it up in 3 days, you'll be refunded (LIE!)
3. Pooja, then Krithika on the 12th: replacement or refund? --- I chose REFUND. "its on its way" (LIE!)
4. weeks later: "It can take a few weeks to process a refund. Please wait" (LIE!)
5. months later: "It can take a few months to process a refund. Please wait" (LIE!)
6. 14 months later: The order was picked up on January 10th (LIE!)
So, now its the RCMP COMMERCIAL CRIMES DIVISION, I guess...?
Order Receipt
Order Date: 4-Jan-2022 3:27:16 AM (PST) [NOTE: I was billed at 3:27 in the morning]
Order Number: ***-***-****
Global Contract ID: 946220110903320
PO#: 236372568
Star Invoice Number: 903320
Shipment Method: PAID-PICKUP
Shipment Date: 10-Jan-2022 [weird, as it was setup for "in store pickup"]"

"If I could only give Best Buy Canada 0 stars. I really, really tried to buy a 65" TV today. At the Langley BC store the sales guy said the online deals were only available online, not in the store and even if I ordered online the TV would not be delivered to the store. So...I tried to order online and pick it up myself at the local Langley BC warehouse....Nope, can't do that I was told, even though I was parked at the customer pickup location at the warehouse. It would need to be delivered to my home 10 days from now at an extra cost of $60. I spent at least 2 hours, 3 chat sessions and 2 phone calls to Best Buy only not to succeed getting a TV from Best Buy Langley BC today. I then went to Visions in Langley, they matched the online deal, gave me two years warranty (vs. one year at BB) and helped load the TV into my SUV and home we went with our new TV. Best Buy you really **** !!"

"It sucked. First delivery damaged, second delivery could not deliver because were not qualified to set of gas (like BB did not know) This organization, in my opinion is a scam. Wait and buy somewhere else people. NO wonder they almost went out of business a few years ago. THe sooner the better. I never wanted to use them in the first place but my husband chose to. If they ever get their act together I will reconsider this review."

"Shady sales
My personal feedback of the experience I have had with Best Buy/bestbuy.ca regarding opportunistic early sale changes based on volume of sale. Yesterday I tried to buy two ASUS flip Chromebooks. They were on sale for $199 ($210 off-A great deal!) I had two in my cart (As I needed to get my Children something for online learning) and as I was processing my payment they were bought from out of my cart at the same time. It stated that these Chromebooks were now out of stock but the website also stated that the sale was an extended Boxing Day sale and it would end in January 13,2022. Tonight I decided to check if by chance these were back in stock, and what a miracle….. they had them in stock! but to my surprise Best Buy had taken down the “Extended Boxing Day Sale” and they were now back at $410 Dollars. It does not make sense. If you have the product available, Best Buy should be honouring the sale that was originally there the day before. I spoke to a person in their online chat function and he was just as helpful. He actually told me to purchase the two Chromebooks at $410 each and if they went on sale in the next 30 days I was welcome to get a price adjustment. So logical. Anyway I would steer clear of Best Buy, this was a shady move on their part. I will not be ever shopping for anything from this company again.
"

"I would have rated 0 if it's an option.

I bought a LEGO set for my kid's bday, after waiting for 20 days, I received the item, a wrong item!! not the one I bought.

When I contacted the customer service, they offered $15 discount for next purchase. But, the item I'd like to buy isn't in stock any more. They said nothing else they can do, If I like, I can purchase the item from other company and go to a store in person to ask the manager for a discount(I purchased at discount), but they can't guarantee the manager would give me the discount. Are you kidding me?????!!!!
The customer service also told me even if I talk to her/his supervisor or manager, they can do nothing about it.

I wrote to VP in ecommerce Canada, President Canada, and I received no response!!!

When I searched online, I found many people had similar experience: they didn't receive the items they bought, but BestBuy sent wrong items, usually the items were on sale when they purchased. looks like BestBuy's strategy to have people purchase by putting items on sale, but they won't really send you the items.

Very disappointing!!"

"The literal worse company, the worst customer service, the worst online shopping experience, the worst. I ordered a Mac note book supposedly open box from one of the marketplace sellers. First order I placed was on 24th. Said pending on 25 I chatted with a rep who told me to call a number. I was told by the phone rep how did I get this number. Waited for email where it had same number. They Told me there were issues with payment “incorrect address” nonsense to say the least. I obliged and gave new card. The 26th I heard nothing I called again they told me order was canceled because my address was put in too many times"

"I asked the TV tech if they had any RCA jacks! He didn’t Know what an RCA Jack was or where it was in the store, which was In his television sale section, 10 feet away from him! He also did not know what his shielded cable was! The people there are unbelievable! The teller wouldn’t even give me a bag for the items I bought, unless I asked. :-("

"Picked up a cyberpower pc formbest buy today for my kids was smooth and easy to setup. Got a great pc for a great value"

"Unlike most people who post complaints here against Best Buy or Geek Squad, not only am I sharing my own experience of their deceptive anti-consumer practices so as to warn other consumers, but more importantly, I’m also sharing several lesser-known but fairly effective steps you can take yourself to make your complaints known to Best Buy, assuming you have genuine complaints.

I purchased a highly-recommended laptop from Best Buy in Toronto in January 2020. Starting in December 2020, and still within the warranty period, my laptop suffered 3 successive catastrophic failures in the span of 3 months – 2 of which required motherboard replacements. Each time I made clear to Best Buy and Geek Squad that I required a replacement laptop, since each fatal crash was causing severe disruption to my small business. Each time, I was assured by Best Buy and Geek Squad representatives that my repaired laptop was completely fine, and they refused to give me a replacement despite me having purchased a 4-year Geek Squad Protection Plan.

Can you imagine buying a new car, having the engine fail on you 3 times in 3 months to the point of needing replacement, and then being told dismissively that your car is fine and isn’t a “lemon”? That’s exactly how Geek Squad’s Protection Plan works – completely fails you when you need it most.

If, like me, you think that Best Buy’s conduct towards you, as a consumer, was just plain wrong, why not let them know they should be taking it seriously? Try these three approaches you may not have previously considered:
1. Email Mat Povse, Best Buy’s Senior Vice President, Retail & Geek Squad Services, at ****@**** and ****@****, and inform him personally of your issue.
2. Did you know it’s illegal for any business in Ontario to give you false information about their products or services, including stating that a product is a certain quality when it isn’t, or promising to deliver a service or product when they should know that’s not possible? All of these things are illegal under Ontario’s Consumer Protection Act, 2002. Look into your rights on the Consumer Protection Ontario FAQ website, and if you think Best Buy or Geek Squad haven’t been honest with you, file a complaint with Ontario’s Ministry of Government and Consumer Services at their online portal.
3. Depending on what you were told – specifically, if Best Buy or Geek Squad have made a false or misleading statement to you – that might be a deceptive marketing practice that is illegal under Canada’s Competition Act. File a complaint with the Competition Bureau of Canada at their online portal."

"We did buy an open box Samsung tv.online. Placed order on weds. Arrived 48 hours later on Friday.
Very fast shipping by Purolator. Unboxed and installed right away. Tv works perfectly, impressive picture.
Great service and open-box discount. Way to go Best Buy. ⭐️⭐️⭐️⭐️⭐️"

"if this helps anyone to make an online order. Do not from best buy. also if they are shipping with t force. i have been waiting for a package now over a month. i try to call best buy Canada the wait time is always two hours and i called t force no one answers. please if this helps anyone best buy is a joke and have no customer service skills. I've been calling everyday and get no one. t force shipping is pathetic also. unless you're picking up at a store you will get screwed like i am from them. "

"OK Best Buy Canada, if you want to know why you are losing the battle with online retailers, try this. Now, please bare with me as I unfold the story. I promise I will make my point at the end of this.

I filed an extended replacement warranty claim with Best Buy Canada (Geek Squad) the 1st week of July to fix my broken TV. Many calls (& hours of my time) later you sent me an email (July 10th) thanking me for scheduling an appointment with Geek Squad. As I had not yet had an appointment scheduled it took me several more calls over the next week to finally get a confirmation on the appointment which was to be on July 18th. Yet, when the "tech" called to arrange the appointment he stated he was just making the appointment, not attending on the 18th. After a discussion he agreed to look at the TV on the 18th and then verified it was broken and needed to be replaced.

Now the fun starts, he would need to submit a report and then about 4-5 days later someone would evaluate it and contact us. WOW! After a week goes by, I again began the task of calling the Best Buy Canada Geek Squad line to find out what is happening. When I finally get through, I am told the case will be turned over to "a store manager" for me to come in and get a replacement TV. Do I have a choice in selecting the store to shop at, NO.

A few days later I receive "the call" through voice mail telling me to come to the store (Murphy’s Law - of course it is one I have never had any luck with in stock items, even before this Cov*D stuff started). Also, there is no way to respond to the call as Best Buy Canada stores no longer answer phones, nor do they let you leave messages.

OK, now for the really interesting part. After going into the store this past Sunday (Aug 2), selecting the replacement TV (did I mention the shelves are empty at Best Buy Canada and every comparable model needs to be ordered) I completed the transaction with a promise to have it shipped by Aug 7th.

Best Buy Canada if the shortcomings outlined so far are not enough to realize you have some problems with your customer service, here is the kicker. Early evening Sunday (6:30PM) I get an email from Best Buy Canada stating "Your order has shipped #83677xxxx". I got excited thinking WOW, that was really fast, and I will have a functional TV by the end of the week. HaHa! The jokes on me again.

This morning (Tuesday Aug 4th) when I click the link to "Track shipment" I find that only the shipping label was printed on Sunday. Best Buy Canada has not actually sent anything, and Purolator has not actually been provided with my TV for delivery. Apparently Best Buy Canada feels that printing a shipping label is the equivalent to shipping a parcel.

Now for my point, I promised I would make it so thanks for sticking with me. On the same Sunday I received the email that "Your order has shipped" from Best Buy Canada I placed an order on Amazon.com (confirmed at 8:44PM) for a seat cushion. The order was to be fulfilled by Amazon.com. On Monday morning I received an email from Amazon.com that my order had shipped. When I clicked the "Track Your Package" link I was delighted to see that it was in the possession of the courier. Apparently Amazon.com views "shipped" as to have been shipped, unlike Best Buy Canada who view printing a shipping label as being shipped, and my package from Amazon.com arrived at my door just about noon today (Tuesday Aug 4th).

Best Buy Canada my order is still showing as label printed and not in the hand of a courier, even though you were delighted to tell me on Sunday that it had shipped. I think that Best Buy Canada might do well to look at themselves and ask why customers like me are turning more to companies like Amazon.com for retail products. Setting expectations and delivering on them are keys to ensuring your customer base is satisfied with your organisation. The current state of the world is presenting challenges that many companies have never faced but that does not provide a new platform where every shortcoming can be explained away by the virus. Your Geek Squad people blame Cov*d for their delays, your store managers blame Cov*d for not answering phones, your store personnel blame Cov*d for lack of staff and inventory. It is easy for a company to hide behind a vail of excuses but those companies who will survive and thrive during these times will find ways to accommodate and work with the needs of their customers. It may not be pleasant to provide honest answers but setting expectations which are real and honest will prevent buyer remorse and resentment for the purchase. In my case, your store employee told me that the TV would ship by Aug 7th, not Aug 2nd. That became my expectation. Why set an unrealistic expectation through a false narrative?
"