"I had to wing it because I couldn’t read the instructions!"
"After a renovation in a very old house after water damage, we ordered 1 inch mini-blinds for 3 windows and roman shades for 2 windows. Our order was received 13 days after ordering. The blinds & shades were inside mounts and fit perfectly. This was our 2nd order from Blindsgalore, and we highly recommend their products."
“Thank you for your wonderful feedback!”
"Ordering our blinds from the Blindsgalore.com web page was very easy. The site is laid out well and was easy to navigate and order the blinds.
The Blinds arrived in a reasonable time period and were well packaged.
We ordered two sets of blinds for large picture windows. One with a right pull setup (the curtains pull to the right side), and one that was a double pull. (The curtain splits in the middle and the blinds pull to each side of the window)
These were replacement blinds, so installation was pretty easy.
The blinds ordered were patterned and colored on one side and white on the other.
When I installed the double pull blind, I found that both blinds twisted to the left. This means when they are open. One side has the patterned/colored side out, and the other has the white side out. (turning the blind over on the attaching pin did not correct the issue)
I called the company and they had the manufacturer send me instructions that were supposed to fix the issue. The instructions did not give me the information needed to fix the issue. I called back and was told they would send a new rod out that was set up correctly. I made sure the issue was clear to the person I talked to on the phone. I am awaiting the new rod to see if it is set up correctly.
"
“We apologize for the issue that you had with the shade, but were happy to see that the defective product was replaced. As always, do not hesitate to reach out with any questions or comments. Our team is here to help!”
"Ordered weeks ago, shipment date missed / postponed twice.
Now lost somewhere - FedEx has no other information aside from "label created".
Very, very disappointed."
“As much as try to avoid it, we do occasionally have production delays delay an order. We understand waiting is not the fun part of any project! In regards to your package, many of our shipments leave the factory, but take up to 72 hours to scan in to the system. If there is ever an issue with a lost package, we are here to help and encourage clients to reach out to our service team. Your patience is appreciated.”
"We ordered custom roller blinds for three bedrooms. Fun patterns, they arrived quickly and were incredibly easy to install."
“5 Stars! Thank you!”
"I ordered the Blindsgalore outdoor solar screen blind. Before ordering, I watched an "install video" and decided I could manage the installation. Unfortunately, the installation of the blind I ordered was completely different than the install video. Also, I was emailed generic install instructions which did not match the blind or parts in my box. So I had a lot of questions about what order to assemble the parts in and then how to install it. Not wanting to screw it up, I called the support number and they were unable to help me. When I pressed for answers to my (very basic) questions, I was actually given wrong answers! After several hours of trial and error and many drilled and re-drilled holes, I figured out how to install it, but then the blind would catch and would not go all the way up. I again called support (3rd time) and they said they would open a case for me and a technician would contact me. I never ever received a call or follow up. I removed the blind, took it apart, and figured out a solution, but it was incredibly frustrating. Also 2(!) of the metal screw heads broke off when I was screwing them into the pressure treated wood on my screened-in porch. Poor quality screws? I had to take it all down again 2 more times and use new screws that I acquired myself. We like the blind alot but the installation was not straightforward and certainly not as advertised. It would have been quite simple if the installation instructions actually matched the pieces and parts of the blind I ordered."
“We are truly sorry for the frustration that you experienced. We rely on our manufacturing partners to provide up to date instructions and will be reviewing this more frequently in the future. In regards to the service team being unable to provide aid, while our team is knowledgeable, we have supervisors that are always ready to step in before frustration does! ”
"Just what I ordered and look beautiful on. Great fit and easy install"
“Wow! Thank you for your kind words!”
"We’ve purchased multiple wooden blinds from blindsgalore.com and have been happy with every purchase! They’re as nice as much more expensive blinds we purchased previously and will continue to come back here. I highly recommend them!"
“We love our repeat clients! Thank you for choosing Blindsgalore!”
"Have purchased dozens of blinds for past and currant home. Quality is excellent, shipping package guarantees undamaged product upon delivery. I find them very easy to install."
“Thank you Thank you!! Thank you!”
"Your system made it easy to order the custom size and color with all the features we wanted. Thanks very much. "
“We love bringing custom made to order shades that fit our client's unique needs! Thank you!”
"your website is hard to navigate. What happened to the shell pattern? You need to give a description of each pattern. If I type in poppies, I get no results"
“We are always working to improve the selections that we offer and encourage all of our clients to take advantage of our free samples program to help ensure that perfect choice!”
"Perfectly easy to order; arrived much earlier than expected; easy installation; fit perfectly & well made materials. Would order again "
“5 Stars! Always great to hear from happy clients!”
"The ordering process is very easy online. On a previous order, I mistakenly allowed it to go through to an old address. The customer service was so helpful in getting that straightened out for me. "
“Our service team is always available to help resolve any issues that might arrive! ”
"I have purchased blinds/shades from Blindsgalore several times and I am always impressed with how easy they are to work with. Shopping and ordering are so easy and the quality of the shades will keep me coming back."
“We couldn't have said it better ourselves! Thank you!”
"Wow! Saw Blindsgalore.com featured in a Pinterest post. Just getting a sample for now, but prices look amazing."
A rep from blindsgalore.com, BlindsGaloreCustomerCare, has responded:
“We apologize for any confusion! Our service team is always available to help with written and video tutorials should you run into an install issue. We are here to help!”