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Verified
5/5

2020-06-08

Excellent service and very knowledgeable

"Amy gave me excellent service and knew how too fit me for a helmet. "

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Verified
5/5

2020-06-06

Helmets rock!

"Excellent customer service! Unique helmet selection. Bought gloves and shirts that absorb sweat. Not too expensive either!"

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Verified
1/5

2020-05-27

Wrong Parts Received

"I went to Cycle Gear after I was desperately looking for a new chain I could obtain today and not wait on it being shipped. When I purchased the correct chain, a 520 size, I also purchased an extra rivet master link as I had never installed a rivet master link and heard it was hard to do the first time. When I got home and started the install of the new chain, I messed up the one in the chain box, but no problem, I have an extra. Well the one the clerk sold me was a size 525!!!!

So the next day I went back to Cycle Gear, (which is about a 30 minute drive for me!) and asked the manager to exchange the incorrect size rivet master link and I also wanted to purchase 3 more, for a total of 4 rivet master links in size 520. She was happy to do so and showed me that each one of these were in size 520. When I got home, I found out that while they were the correct size, 3 of them were the old clip style master links, not the rivet style. So now I have to go back to Cycle Gear again!!!!!
"

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Verified
5/5

2020-05-27

Great service .. Thanks to Amy !

"Great service thanks to Amy !"

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Verified
5/5

2020-05-24

Cycle Gear

"Very helpful staff. Great gear"

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Verified
5/5

2020-05-19

Keeps customer schedule in mind

"I went in to get a new tire and A weight on my spoke was seized up and they were having trouble getting it off and I was in a rush that day so the gentleman told me I could wait or come back the day after. I came back the day after with a new tire and tube and because of the inconvenience they didnt charge me anything for the tire, mount, or balance. Will definitely be going back for any motorcycle needs."

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Verified
5/5

2020-05-18

Nice place, helpful assistance

"I got what I needed easily. I was assisted and given clear direction for what i was looking for. Thank you!"

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Verified
5/5

2020-05-14

Great Customer Service

"Amy, was a great help and has a fun bubbly personality. She took time to help us with everything we wanted, we got 2 helmets, 2 jackets and a pair of gloves and boots. She helped us get great gear and the most for our money. Thanks!"

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Verified
5/5

2017-11-19

Good place to buy helmets

"Other than listening to the sales guy trying to talk a customer into a more expensive helmet using scare tactics, my purchase was good as I already knew what I wanted and only needed to test fit for size."

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5/5

2020-01-12

Very Friendly and helpful

"My first visit I was welcomed and felt I was truly appreciated. My questions were answered completely and with a friendly attitude. It seems everyone there loves to ride and loves to talk about riding. If the store doesn't have something they are very willing to order it in or have it delivered to our home. "

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Verified
5/5

2019-12-26

Great customer service!

"All on the tittle. I know 0 about motorcycles (husband rides). The guys running the counter made sure I purchased the right tool kit for my husband’s motorcycle. "


Verified
5/5

2019-10-05

Glad they were there to help

"I was on a ride from Michigan to Arizona with gear I bought in AZ. After a complete failure of two Sedici bags I found this store near my route. Stopped in and made an exchange for better gear. Staff was helpful and pleasant to work with. Although Cycle Gear's computer system doesn't retain customer information outside of the purchasing location which requires employees to call other stores to fax over receipts. Good thing AZ was open 3 hours before the Missouri store and not the other way around... After the representative helping me got the faxed information he was very helpful at getting me the gear I needed. "

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Verified
5/5

2019-09-30

Great service and quality riding Gear !

"Great riding gear that fits perfect and looks good "


Verified
5/5

2019-09-28

Great customer service!

"Very friendly and knowledgeable!"

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Verified
3/5

2019-09-18

There isn't much there

"The staff was very helpful and great but there weren't a lot of products available. Shoes were very sparse and there were not many jackets. The store also looked like it has not been taken care of."

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