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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


Verified
5/5

2016-09-11

Great!!

"Great customer service.. Very knowledgable. "


Verified
5/5

2016-09-11

"Friendly , helpful staff . They helped me with my exchange , made everything easy ."


Verified
5/5

2016-09-09

Welcoming to New Riders

"I came to Cycle Gear in Hayward to buy some protective gear for my motorcycle class and the attendant was very nice and made me feel welcome as a future rider. I appreciate that and will be sure to stop buy and shop at the store again. Keep up the great customer service!"


Verified
5/5

2016-09-08

"Found what I wanted and staff was quite helpful. Had a decent selection of women's gear."


Verified
2/5

2016-09-08

Customer service?

"Sales reps were more interested in discussing their personal life and plans for the weekend than taking care of customers!!!"


Rep reply posted 2016-09-19
A rep from Cycle Gear, Hayward, CA, , has responded:

“We appreciate you taking time to leave feedback. We have sent this to the area and store manager. Feedback is how we improve store experience, thank you. ”


Verified
5/5

2016-09-08

"Very helpful and will shop there again give staff A+++"


Verified
5/5

2016-09-08

Great customer service

"They were very helpful and accomadating. They ordered the right size in the jacket i was looking for, no pressure but lots of help. "


Verified
5/5

2016-09-07

so so Good

"Staff was very patient and Helpful, it was like going to friend and getting what you need.
My thanks to your staff.
Joseph Cruz
"


Verified
5/5

2016-09-07

Great customer service!!

"I came in to window shop and ended up buying gloves, jacket and a back pack! Excellent customer service! The gentleman had answers for all my questions and I definitely will come back for all my motorcycle needs!"


Verified
4/5

2016-09-07

Friendly staff, okay selection.

"I have been going to the store for a while now and have always received great service. Although I must admit that sometimes there is a long wait because this store always seems to be under-staffed. It is nice since they expanded. Will be shopping here in the future."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-09-07

Good people

"Great customer service

Good prices

No problem in returns that's great

Thank you I love them
"


Verified
5/5

2016-09-07

Friendly and helpful staff

"I've been to this Cycle Gear a few times after buying my motorcycle to pick up odds and ends that I end up needing, and the staff is always very helpful and friendly. I also love going to their Bike Night events to hang out with other riders and take advantage of their specials."