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Verified
5/5

2018-05-22

Nice store

"The variety is very much.
The best quality goods
"


Verified
5/5

2018-05-22

great customer service

"The staff knows there stuff about bikes. Helped me learn a little more about my bike."


Verified
5/5

2018-05-21

Costomer Service

"Great attention when I can into the store and new where all the products location I was looking for. "


Verified
3/5

2018-05-15

Las Vegas store

"I've been dealing with the current manager at the Decatur store; he is OK but I would like to see him provide more customer service in the form of better solution consultation/product recommendation, instead of focusing on trying to sell me the larger ticket items (for his commission?). Also, they are very thin on stock and selection as compared to what was available in the past."

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Verified
5/5

2018-04-26

Great Deal!

"Took an hour to install my front tire and a day to get the tire that I ordered online. Was half the price of Ride Now. Will use again definitely. "


Verified
5/5

2018-04-26

Very courteous-- very helpful --not pushy ---great prices

"Been there many times. They always make it work for you.
Whatever you want they are trying to get.
I was just back there, returning - Exchanging a trickle charger for my Harley. He took mine back--- (I had ir for 3 weeks),
Found the correct model, and now we are at the register, crediting back my charge $39.00, and I sign and he says something appropriate. A change from many retail stores.
"


Verified
5/5

2018-04-24

Fantastic staff

"Guy spent literally 3 hours with us helping my wife find the right helmet. Tried almost everything on the store. Didn't complain or look annoyed even once. Great staff. We had such a good experience that we bought them all pizzas. "


Verified
5/5

2018-04-22

Top notch

"I have never had any problems with Cycle Gear and this trip was no different. The sales staff are all top notch professionals and are really knowledgeable on all motorcycle platforms. With over the top competitive prices why would you shop anywhere else!!"


Verified
5/5

2018-04-20

Helmet

"I had to return a helmet I purchased from Cycle Gear. Unfortunately I purchased a low end product to start, but it was the budget I had to work with. After wearing the helmet a few of times I realized it was going to be a problem. It was a modular style helmet, and it was always very tight in the open and close motion. I brought it back in and talked with Carlo, who originally helped me, and he couldn't have been more understanding. The entire shield had basically fallen apart piece by piece. The locking mechanism in the front was not working either. Carlo helped me select a new helmet which I am very pleased with. I had to step up in price, but it was well worth the investment. This was my first experience shopping with Cycle Gear, so I was sure if they were going to stand behind their products. Some time had elapsed since my purchase and the time I exchanged it. I'm not an everyday rider and it was winter, so I was in no rush. I bought two helmets, two bluetooth devices and some clothing on that first trip. I would highly recommend Carlo and Cycle Gear service, selection, and price. "

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Verified
5/5

2018-04-11

Gets the job done

"Always on the ball and helpful "

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Verified
5/5

2018-04-09

Excellent customer service!!

"Paul B. cycle gear in Decatur Las Vegas, NV give me GREAT customer service. He has a lot of patience explaining everything. Most differently will come back to shop for more"

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Verified
5/5

2018-04-02

service

"great customer sevice!!!!"


Verified
1/5

2018-03-30

Needs help

"I went in looking to restore my bike by purchasing a few items and thought the sales person was paying attention to me and my needs made a purchase but when my shipment arrived it was incomplete so I called the store to follow up with them to check the status of my purchase and was told basically I was charged for a single piece instead of the pair I was looking for."


Verified
5/5

2017-07-29

Excellent customer service

"Had to purchase wired gear. I left Vegas last Tuesday and I'm now in Charleston, SC. and I have to go to the local cycle gear. My temp controller will not turn off pants. I have red marks/minor burns on my legs because I needed the heat in my upper body, and couldn't control bottoms. I hope the local store here can help this morning:

4400 Dorchester Rd
Unit 115
North Charleston, SC 29405
United States

I have a 10 day ride back to Vegas beginning tomorrow and I need the gear. Due to the loyalty of my local store back in Vegas, I'm confident the store here will show the same loyalty.
"

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Verified
5/5

2018-03-18

Cycle Gear is awesome! Always great deals

"I always go to cycle gear for everything i need!"

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