ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2016-12-07

Back in the wind

"Recently bought a used cruiser and needed some gear. Michael went above and beyond I n helping me pick out some gear for me and my new bike. Everyone at the store is always very helpful, thanks again for helping get me back in the wind. "


Verified
5/5

2016-11-01

"Well it's nice to have the new Cycle Gear up and running in Beaverton. I stopped in today to check it out and see what they've got and I was impressed. It's a much bigger star than I had expected and they have it well-stocked with all kinds of gear."


Verified
5/5

2016-10-25

Manager Matt, great guy, always helpful and friendly

" I have been going to the store for about 20 years and I am always impressed by the treatment I get there. The deals I have gotten have save me so much money over the years and keep me coming back in the customer service just see you minutes my desire to become a lifelong customer. Also the return policy is pretty awesome especially compared to other places in town who make everything so difficult. The prices for the gear are unmatched anywhere you go except maybe online sometimes. I was in a pretty bad motorcycle accident and lost vision in one of my eyes and I never thought I would be able to get back on the road without my peripheral vision in that I, but just going into cycle gear to look around and reminisce really got me back in to getting out and riding. Although this is my favorite store if I am traveling I always search for a cycle gear just to check it out. My one gripe though is they never have sake of your hoodies like they used to. If you're looking for a great deal on motorcycle gear or tires or a good helmet they have a huge selection and the guys are pretty knowledgeable. I don't know Matt well other than helping me when I have going in for the last 20 years but he sure does a great job in keeping the store together and making sure I'm taken care of each time I visit "


Verified
4/5

2016-09-28

Bigger head then I thought

"I bought a helmet online that was on sale (score!)... but unfortunately it was way too small- I also had a bit of concern that I wouldn't be able to get it off my head as it was a really tight.
However, the return service was great. Staff even offered to let me know when the bigger size was available.
"


Verified
4/5

2016-09-28

Quickley jumped into new pants

"I like to try things on and ask questions. Very informative with low pressure. Ideal"


Verified
3/5

2016-09-25

Limited

"Very limited motocross selection in riding gear, parts, and causual wear .... prices high for volume dealer .... "


Verified
5/5

2016-09-24

Great service and selection

"I ran up to Portland from Chico, CA on a whim. Knowing OR is always damp, I had some rain gear but wasn't ready for a 500 mile rainy trip back when the floodgates opened. Dropped in, got some frog tog pants and goretex gloves and dry bag and headed out. Really helpful staff who knew what was what and some good riding stores. Highly recommended. "


Verified
2/5

2016-09-21

Meh...

"Always a little unimpressed with the inventory.

However, customer service is always exceptional!
"


Rep reply posted 2016-09-28
A rep from Cycle Gear, Portland, OR, , has responded:

“We have recently rolled out our new Special Order Kiosks. We can help you order from over 100,000 items. They can be shipped to the store or to you directly. As always, return's with Cycle Gear are easy, if anything does not live up to your expectations you can return the undamaged items in store. Ride Safe. ”


Verified
5/5

2016-09-20

Bilt Riding full length jacket

"Quality seemed good, however the inner fleece wasn't all that good. It stretched to much down the sleeves and stuck out. A firmer fabric and thicker would have been better, like the one in my Joe Rocket and other hight priced and higher quality outer wear."


Verified
5/5

2016-09-17

Bad tire fix

"I had a rear tire pick up a nail, so I went to Cycle Gear for a replacement. And found i had bought the tire replacement package. So with a discount on the new tire and getting it mounted "While I Wait"! I was on my way.
Great Job!
"


Verified
5/5

2016-09-17

My favorite store

"I've been relying on this store for apparel and supplies for a long time. Brian and Matt know their stuff when it comes to the right gear."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-09-17

Very helpful people

"They take the time to help you and love to talk about a great ride"


Verified
5/5

2016-09-16

"They were very helpful and informative in getting us what we needed, as well as helping us get the best deals."


Verified
5/5

2016-09-10

Old fashioned customer service

"I'm pushing 70 . . . Matt and his crew at Cycle Gear reminded me of the good "good old days." Highly recommended."


Verified
5/5

2016-09-09

real customer service

"When my daughter lost her gift card which I purchased I appealed to the online customer service after a week of promises and failing to get back to me someone finally called back to say I was out of luck it was like cash so sorry!
Devon and the staff at the Portland store took care of everything replacing the card and saving my business.

Thanks guys
"