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Return/Replacement policy:
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Verified
5/5

2019-01-18

Excellent customer service!

"I brought my brother in to be fitted for a new helmet and the young man was very knowledgeable and made sure it fit well. It fit him perfectly and he’s very happy. The flip-up visor he recommended is working out very well. I will definitely recommend your store to anyone who owns a bike."


Verified
5/5

2019-01-02

Regular shopper

"Great service & products. I regularly shop there. "


Verified
5/5

2018-12-28

Great Shop

"Always helpful and friendly"


Verified
5/5

2018-12-24

Santa Rosa

"Always a positive experience at the Santa Rosa store. It’s a small store but well stocked."


Verified
5/5

2018-12-24

very good

"i was helped right away..employees very helpful..awesome products"


Verified
4/5

2018-12-22

It’s alright

"When building is empty employees will let you browse for a couple of seconds before asking again but very friendly staff. Most of the gear there are the store brand. Liked that I was able to return and repurchase a $300 jacket with a coupon that came out the day after I bought it. "

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Verified
5/5

2018-12-14

ugg

"Always able to get all the help I need and suggestions that are very helpful "


Verified
5/5

2018-11-30

Cycle Gear Santa Rosa CA

"Great knowledgeable friendly and very helpful staff ! I love shopping there!!!
"

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Verified
5/5

2018-11-24

Good Stock

"I needed some hard-to-find parts, I stopped by the store on my way to Sacramento and they had them. Good people. "

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Verified
5/5

2018-11-21

Educational!

"I have been riding for 15+ years. I went to buy a new helmet + for the first time learned a lot about different brands, and some of the reasons there’s a price difference. I left wondering how I never knew this in all these years! I love my new helmet, and left with information on other accessories + options. Super happy! "

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Product selection rating.

Verified
5/5

2018-11-08

first shoei helmet

"
Chris just rocks! I don't go there very often, but the service has always been wonderful. They had the helmet that I wanted and had many models to choose from. I have always bought my tires from them. A pleasant and good place to support. Just good people!
"


Verified
5/5

2018-11-07

Cycle gear purchase

"Great experience! The guy that help me was good, nice and friendly. Need I say more?"


Verified
5/5

2018-11-01

Good customer service

"They helped me install a couple things on my helmet...."


Verified
3/5

2018-10-24

Started off great then fell apart at the finish

"I walked in and both the people working said hi and asked if I needed help. Upon getting the items and leaving I asked the girl at the register a question about 1 of the products and that's where it fell apart. She told me she would need to go to the back to check stock. So I said ok, then she started to seem annoyed and was very short and kinda rude after I took her up on the offer. I have dealt with her before. Usually she is bland but not rude. This time she was unnecessarily rude. "

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Product selection rating.

Verified
4/5

2018-10-22

New helmet

"Very knowledgeable. Did not try to upsell
me. Which I appreciated
"