"I ordered the new ghost case for my new iPhone 15 Pro Max and it came all sctrached up. I emailed dbrand a few times to ask for a refund or exchange and they ghosted me not one reply back from them. I will not be order from them again nor would I recommend anyone else to order from them. "
"This is an honest review of the customer with the order #13254042. I've just received my order a few days ago (iphone 12 skin). My opinion is based on the product quality, the total price I paid, and the customer support.
1. The order total was $24.95 (item price) + $9.95 + (suddenly) 17.50 Euro for duties/taxes. The total I get to pay for a simple sticker: ~$54.00.
2. Delivery time - I'm currently based in Portugal, and although there was a tiny note on dbrand checkout page that extra costs/fees may apply - they do not estimate this for you. You need to figure this out yourself. Neither do they warn about the shipping/delivery time. In my case, the order was completed on 01/22/2023 and I received the order on 02/14/2023.
3. Delivery issues: It was out my control, but the order traveled through multiple countries: from Canada > UK > France > Spain > Portugal > Spain (yes, again, because the dbrand failed to provide the order details for Customs) > Portugal.
4.dbrand support response time - I've sent multiple requests to their customer care about them sending the data to customs. They only replied after 8 or 9 days (in fact, after I already received the package). So, don't count on them being quick to reply. Btw, instagram messaging on the same subject did not help.
5. Data dbrand provide to the carrier. In my case, after weeks of waiting, I was contacted by the UPS representative asking me to provide all the information about the order manually, for the customs: the order confirmation with the description o the goods and its value, as well as the proof of payment regarding this shipment, full name, Portuguese tax number, and phone number. So I had to go through emails and collect the data about this purchase manually, myself. At the same time, dbrand claims that they provided all the necessary data to the carrier. Ok, they are not guilty I suppose. Or are they and should I care?
6. Skin image quality. It's 3 out of 5 at most, as the image of the skin is blurry and pixelated. You should NOT expect the same skin as you see on the website.
7. And finally - the after-order support quality. Long wait with no response, missing data about my order, and the positioning of the dbrand support - they did everything right and it's you (the customer) and the UPS/Aramex to blame for everything else.
In overall, my first impression of the brand was really positive, but the way they treat customers who already made an order is not acceptable. Trust me, I know what I'm saying since I've been working for years in webshops development and customer support as well.
I trust this is not how this business should work, and making a nice pre-shopping experience is just a part of success - the whole process up to 5 stars review after the order matters.
My honest review is 2 out of 5. It's not a 1 star experience only because I did receive the skin, and it fits the iphone just fine.
With that being said, I strongly advise to avoid the dbrand and despite thousands of reviews - I do not recommend you to risk and buy from them.
Yes, this is just my personal experience where dbrand failed in almost everything."
"Please don't get fooled by the reviews here - these are definitely fake. Ordered a skin for my iPad 11 inch and it fits REALLY POORLY! No enough coverages are provided, with sim tray being blocked, frame skins being misaligned even overlapped and a lot of ugly gaps shown. No mention it's not providing any protection to your device. The customer service person Robot 038 is horrible. He used FIILTHY language via email communications and accused me for not following the tutorial with NO ACTUAL evidence provided. He rejected to provide me with a refund with all the photos and issues that I clearly wrote. This is a FRUND company selling trash products and good with marketing (also fake reviews). STAY AWAY AT ALL COST!"
"Def. not for iPhone
The skin edges keep sticking out and run against your fingers when using the iPhone. Skin unfortunately does not sit snug like a cover - tried both the skins and an absolutely waste.
What’s worst - their customer service. You cannot speak to anyone and refund isn’t an option.
If you like attention to details, DBRAND skins & service will disappoint - Big time. "
"I ordered an item.
Soon after ASKED if I can add more items to the same order.
They gave me Paypal link and I ONCE AGAIN ASKED if I can pay using VISA.
They cancelled my order and asked to re-order
My bank charges for refund as this Canadian company charges in USD.
I NEVER TOLD THEM TO CANCEL MY ORDER
Now I get partial refund and they are asking me to contact bank
Who the hell asked them to cancel when I was inquiring"
"I dropped my iPhone X while in the skin and the back of my screen cracked in multiple places. I do not recommend the skin."
"Cheap hard plastic. Cracked with short fall from desk to floor. Way better skins on the market. Don’t waste your money on this hunk of junk!"
"Never dropped or mishandled, just occasional removal for cleaning. I've had the same skin for my s8, it's still good. Lowered product quality???"
"I like that it's bulky and protects the phone well but the material is awful, it gets greasy and slippery immediately and it collects dirt. I couldn't wait for the new skin to arrive."
"Fits my iPhone XS awkwardly. The camera isn’t set in the middle and it blocks a bit of my speaker. Not sure what the deal is.. will be returning."
"Outside rubber Skin buttons do not line up with volume controls. Don't waste your money, piece of garbage."
"Scammed me... The camera slot doesn't fit properly. So the skin appears to budge out near the camera. Its a total design flaw."
"Bad Bad experience.. Worst Service ever. Its did not fit my Galaxy Samsung 7 as advertised. I thought I would break my phone trying to get it to fit. Was unable to make it fit."
"Junk, within a few weeks the screen protector was smeared and affected the touchscreen, skin is also made of very cheap plastic. Sending it back"
"Terrible quality. Very hard and actually painful to use the side buttons on phone. often just cant do it. The home button cover rips easily."