"Straight forward and friendly service from our salesman Micky. I really appreciate it and look forward to spreading positive regards about IbuyDigital. Thanks."

"Beware, they rip off their customers with bad shipping practices!

I ordered a panasonic camera from them. It was ordered with 2-3 days shipping at 24.99.

The camera arrived after 5 days (2 days processing and 3 days shipping) however it was shipped GROUND!(which is free on their website).

They substituted the 2-3 days shipping for ground since it would arrive within the time you ordered it. - however they will not reimburse you for the money you paid extra for shipping which you did not get!!!!

Do not do business with - poor customer service - waited hours on the phone to speak with a service representative."

"Camera arrived very quickly and in excellent condition."

"Ordered Epson 6500UB Projector, called the toll free number and talked to Mickey, told him I needed the projetor right away, no problems sent as I was told, would do business again and talk to Mickey"

"Potential Customer Beware! www.dbuys.com sells gray market/import cameras as US market ones. This has happened to me! I ordered Canon 5D Mark II camera (order# 0398453F) that was advertised as "...Condition: Brand New, USA Warranty." Upon arrival, I noticed that standard Canon registration card is missing but instead there was "home-made" card that required me to register camera at Brooklyn's P.O. Box. The 800 number for the warranty repair was "disconnected or no longer in service." Local dealer at Murphy’s Camera upon looking at the box and warranty card told me that this is gray market camera. I called dbuys and asked for refund. They tried to mislead me again by swearing that it was indeed US market model, and offered me “to order the warranty card from Canon for my camera’s serial number”. After I told them I did not want the camera of questionable quality, they offered to give me 3 years extended warranty for free. Finally, they told me to send camera back but advised about restocking fee. I'm in process of reversing the charges. However, it took me a lot of nerves and missed day of photography. And it is still not over. Please, use reputable sellers. This one is not! I would give it 0 if I could."

"They said they will give me the tracking number, but they did not. So I tried to call to cancelled the order. I followed the instruction, but it was on hold for many times, wasting me an hour.

Finally, I called the ext 518, still get transferred to the "on hold" line.
I think they call caller ID, which they did not even answer my call and switch it to "on hold" line.

Called half hour later, finally the gentleman took my call. This is the best Dbuys.com done for me so far. I cancelled the order and they totally agreed since they have NO stock.

NEVER NEVER will I buy from them again.
"

"There were quite a few bad reviews, which scared me away from ordering my Sony HDR-SR11 Handycam from Dbuys, but I went ahead and ordered an $200 accessories package for the SR11 from them, which turned out to be a great deal, just like I hoped. I called customer service and spoke with Sara, who was very nice and told me accurately that my order would ship out later the same day. The only problem that I had was that the order was a little slow in coming--I ordered it on 2/22/09 and it shipped on 2/27/09, which was a little slow, but everything was there in good condition and I saved a bundle on this package (zoom lens, wide angle lens, 2 tripods, UV filters, 8 gb flash card, camera case, backup battery, more, free shipping)--us1photo had a similar package for $400 instead of $200. Overall I was looking for a "deal" and I got one. They were a little slow, but I would definitely order from them again, if they had the best deal I could find.... :)"

"Ordered a Yamaha RX-V663 receiver through these guys. Receiver was delivered quickly however the HDMI inputs/output were defective. Also come to find out the product was grey market. Unable to exchange or return the product due to dbuys policies. Bottom line....don't let the price fool you. Avoid this seller."

"Bought a camera from Central Digital, which claims on most product pages, "Shop with confidence! All products we carry are factory sealed, complete with all factory supplied accessories, and a full manufacturers USA warranty."

It just wasn't true. This was obviously an imported item, because it came with a non-USA power cord. This camera company does not warranty products that are not purchased in this country.

Flat out fraud. Plain and simple. "

"I bought a SONY Camcorder HDR-SR12 on 9/24 from Dbuys and it said it's in stock but it was shipped out on 10/9. I called to check my order status on 10/9 and the telephone manner was NOT TOO bad. I am glad at least eventually a camera shop honor its price and shipment."

"I purchased a digital camera from ibuyplasma.com which was experiencing immediate technical malfunctions upon it's first use. Dissatisfied with the product, I sent it back within the 10-day return slot, and was assisted by a helfpul customer service representative, Doug, in resolving the return. So although the product itself was defective, the level of customer service received was phenomenal. "

"I attempted to purchase a video camera for the government agency I work for. I should have researched more before ordering from this company (poor judgement on my part). I got the "please call and verify your order" email. This of course means that you call and they try to pressure you into buying more accessories. I (very politely) declined any package deals. The "salesman" immediately became agitated and called me a "wiseguy". NO LEGITIMATE BUSINESS would use that kind of language or tone. I asked for my order to be cancelled, and the "salesman" became even more agitated. I informed him NOT to process the order and that I would be ending the phone call. The "salesman" then called the office back several times, asking to speak to multiple people before then calling my private line back to call me an "a**hole"!!??. In retrospect, I regret being so polite. Not a legitimate business."

"Like other customers, I bought a Canon 40D, and did not receive the Canon USA warranty, even though it is advertised with a "Manfuacturer's Warranty". The warranty card is generic, without any specific mfr or product identification.

Canon USA customer service tells me that I may still receive service through them, and to only keep my invoice."

"I bought a Canon 40D body only which is advertised on their website as USA warranty.

What I received was a grey market/imported version of Canon 40D + 17-85 lens kit, which of couse they removed the lens from the package.

The manual looks like a photocopy (black and white) and very small, very different than the Canon's original green color larger size manual. The photocopy booklet is considerably smaller, it is hard to read.

The package is also missing the Pocket Guide.

The warranty card is NOT from Canon USA but store warranty.

I tried to submit my review of this store at pricegrabber.com but they censored / didn't approve my review. Dbuys.com has good rating at pricegrabber. It is apparent now to me that pricegrabber protects bad vendors like dbuys and don't care whatsoever to REAL customer experience like mine.
"

"I ordered a Sony STR-DA5300ES receiver from D-Buys... I had my doubts after reading all the dis-satisfied negative comments here.

So I decided to call them and see what would happen anyway. I called, got someone right away, told the guy what I wanted and that was mostly it.

He took down my credit card info, shipping address, email address and asked if I wanted an extended warranty and HDMI cables...

I declined the warranty and cables with NO hassle from the salesman at all.

Product to my amazement was shipped out the same day I ordered it and received it the next day by UPS. I even selected the FREE SHIPPING option.

Emails were sent confirming my order and giving me a UPS tracking number.

I received the item well packaged and in NEW perfect condition sealed in the original manufactures box.

After all the bad comments about this vendor, I will definitely buy from them again...

I must admit I actually am VERY very satisfied with the purchase from this vendor....

Chris

"