ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.92/5
Chance of future purchase:
4.75/5
Shipping & packaging:
4.79/5
Customer service:
4.79/5
Return/Replacement policy:
5.00/5

5/5

2023-04-03

Small worry immediately resolved!

"Had a small worry regarding my office word download as I thought that it had frozen. I have never gotten any software offline before, but Robert was quick to help me on the live chat straight away! Very happy at the moment! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-04-02

Great customer service.

"To be honest, I was a little sketched out at first, but Robert helped me find my product key and now I got it for cheaper than you would on microprokey.com!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-04-02

Excellent customer service experience!

"Had an excellent customer service experience with Robert. He responded immediately, was so friendly and easy to work with, and addressed my issue within minutes. Really happy with this!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-04-02

Fantastic Service

"Accidentally bought the wrong year for some software. Robert not only fixed the problem right away but also helped me to find the correct software. Fantastic service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-04-01

Great Customer Service

"I just purchased the home edition of Office. I was having difficulties getting it to run and I had a chat with Robert. He was very helpful and fixed the problem in no time! Thank you"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-04-01

Easy install

"Had an issue with the application but Robert took over by screen share and was quickly able to correct the issue by downloading my product. Very helpful, definitely recommend the product and service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-04-01

Helpful Team

"I was very happy with the Help I got from Robert, I had to log back in three times and ask for help getting the software up and running and he was patient and helpful, He even stayed online with me to make sure the software was running ok. In this day and age that is GREAT customer service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-04-01

Support for Robert

"Hi there, I recently had an issue with Microsoft Word and it was quickly sorted by the online support. Very happy Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-04-01

Great support

"I had some difficulty ordering but Robert, the support technician helped me through it. As a result, it became a positive experience and my software downloaded fine."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-03-30

I recently purchased Microsoft Office…2019

"I recently purchased Microsoft Office 2019 Home and Student and was having issues downloading the product. Robert came to my rescue. He was extremely knowledgeable, helpful, and patient with me and the entire process. An outstanding and valuable team member."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-03-30

Robert was awesome

"Robert was very helpful in getting my office product set up, I am not technically savvy and was quite frustrated, but they took care of everything professionally and quickly. Great job."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-03-30

Download link

"After my purchase, I didn't see the download link in my inbox, and I brought that to the attention of Microprokey.
The agent, Robert, was very polite and helpful and resolved my issue quickly.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-03-29

Robert was very helpful

"Robert was very helpful and installed Microsoft word on my mac for me. I'm 88 yrs old and don't hear well. She talked slowly and clearly and sounded very supportive during the entire download."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-03-29

I contacted customer service about this.

"I contacted customer service this morning about purchasing Microsoft Office for Students and Home for my MacBook Pro. Robert helped me by sending me the link so that I could purchase the product and upgrade my computer. Excellent customer service. I am very pleased with the service that Robert provided to me."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-03-29

Fast correction

"Robert was fast and efficient in correcting a Microsoft office issue.
Was able to remote into my computer and correct the issue with minimal input from me.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges