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Product & services pricing
4.92/5
Chance of future purchase:
4.75/5
Shipping & packaging:
4.79/5
Customer service:
4.79/5
Return/Replacement policy:
5.00/5

5/5

2023-03-28

License key fix from Robert.

"Robert helped me quickly get my product key issues resolved. The time I contacted him to have it fixed was under 15 minutes."

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5/5

2023-03-28

Serious Help

"I purchased the Microsoft Office 2019 Mac version of the software. When I ran download it seemed to take forever. I pulled up the chat screen with Robert, who was very patient and helpful. After a very long time, the installation was finally complete but when I tried to open an application I was prompted to accept the conditions and terms for Office 365, which I did not purchase.

I authorized Robert to access my computer remotely and she/he quickly determined that somehow I had Office 365 remnant files on the computer that were overriding the software package I purchased. Once the 365 license files were removed all started working as planned. Very good work Robert.
"

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5/5

2023-03-28

Great Customer Service

"I ordered the wrong software of Microsoft word 2019 and it had to be returned and then corrected to work with a Macbook Pro. The customer service chat agent, Robert was very helpful and responded very quickly to solve my problem. Be sure to read the product information for what software the download will work with!"

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5/5

2023-03-27

Robert was very efficient in helping…

"Robert was very efficient in helping me with my issue. He was really quick and responsive and was able to help with ease. I highly recommend working with digitalsoftwarekey.com!"

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5/5

2023-03-27

Very good

"Two transactions with them. Both went well for me including assistance with problems."

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5/5

2023-03-27

I bought Office 2019

"I bought Office 2019 and somehow screwed up with the product code at the beginning. I replied to the original email that had sent me the code, and Robert responded. Polite, professional. Best of all, he fixed my issue in minutes. I still don't know how I screwed up, but Robert delivered my bought product. Thank you, Robert."

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5/5

2023-03-25

I purchased Word Software for my MAC…

"I purchased Word Software for my MAC from Digitalsoftwarekey. I was experiencing issues with downloading the software and leveraged chat support for assistance. Robert was super helpful and knowledgeable and walked me through the process efficiently. I am a happy customer."

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5/5

2023-03-25

It worked and Good customer support

"Hey guys, I was just about to walk out during the checkout after i read the negative reviews here but it worked out perfect for me."

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5/5

2023-03-25

Robert was helpful and friendly.

"Robert stayed with me while my software updated. They were behind, due to COVID, but I'm happy I have them on the line. It was resolved quickly and I have a person technician now. That's great!"

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5/5

2023-03-25

Robert was fantastic

"Super nice and easy to understand. He helped me set up Microsoft office in no time. Great job and thank you Robert!"

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5/5

2023-03-23

Great service

"Had a little trouble getting Office installed. Robert was able to help via chat. Got the issue resolved and all is good."

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5/5

2023-03-23

Windows 7 pro key

"When I purchased the key, I though it was defiantly a spam but the Windows 7 pro key worked which I upgraded to Windows 10 pro.
I will purchase with them again.
"

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5/5

2023-03-23

Robert was great doing Outlook 2016.

"Robert was great doing an Outlook 2016 install. Had some corrupted files that took a while to find. Thanks again, Robert! "

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5/5

2023-03-21

Office activation help

"I needed help activating an MS Office product I purchased and downloaded. Robert was very helpful in getting me the correct info I needed to activate. He helped in a timely manner and was easy to interact with."

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5/5

2023-03-21

Robert solved several problems.

"Robert found that my installation of the new product was never going to be complete. He solved the problem and then stayed with me while it was installed on my computer. This was already about 40 minutes of help from him. With one minute left, the installation was stuck. Robert once again found the reason. With the new product installed, he again solved the problem of not being able to get to preferences. While we waited he explained why I had the version I had and why it was suited to me. All in all, he helped me for over an hour and was pleasant the whole time. He made it a great experience."

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