"This was a brand new Invicta Grand Diver Automatic 3052. The watch arrived BNIB with all tags intact and in the promised delivery timeframe. A mail sent to customer care about order status was promptly answered.
I'm very pleased with both the pricing and the service and would highly recommend this online shop."
"Excellent customer service, quick shipping, outstanding product and price! Would absolutly be a return customer! "
"perfect! I will buy on this store again"
"I had problems with my order, and used the online chat to help resolve the issue with using the discount code. The service rep was friendly and resolved my problem. The watch arrived quickly and in excellent condition. My wife absolutely loved it! This was my 2nd purchase from Discount Watch Store; it won't be my last."
"I finally received the correct watch today, 18 quick days after it was ordered. The first watch was delivered 7 days after it was ordered. It was not the correct watch. I called customer service and they indicated I had to send the incorrect watch back before they would send me the watch I really ordered. I was not happy since it was the sellers mistake. I took the watch to the post office on Friday and it was delivered to Discount watches on Monday, lets see that was only 3 days. Customer Service indicated they would send me the correct watch the moment they received the incorrect watch. I called discount watches the next day, Tuesday, to see if they had shipped the correct watch. They could not even find my return and said they would get back to me that day. They did not get back to me that day so I called again the next day, Wednesday. Again they could not find the return. They indicated again they would call me back in less than an hour. They did call back this time indicating they found the return and the correct watch would be shipped either that day or the next day. What happened to the quick turn around, they received the watch on Monday, it should have been shipped Monday and it shoud have been delivered to me no later than Thursday. Discount watches was now indicating they would not even ship the watch until Thursday. In reality they shipped the watch Friday and I recieved it today, Monday. Last but not least, Discount Watches indicated they would credit my account $10 to cover the cost to return the incorrect watch they sent. As of this moment they have not credited my account. Bottomline I would not order another item from this seller, horrible customer service."
"I am quite happy with my purchase from Discountwatchstore.com. The price was below that which I would have paid for it retail, my order was shipped out in a very timely manner, arrived when they said it would, and is in perfect working order, just as if I had purchased it from a retail location. Overall, a very positive experience and I would consider purchasing from them again in the future."
"The purchase went smooth. I originally looked to purchase my Citizen's watch at a different site, but became leery after the other e-tailer asked if I wanted to purchase insurance for shipping.
Discount Watchstore's price was higher, but true to their word, they matched the price of the other online store and offered to do the resizing. The resizing was off, but that is not their fault. It is simply hard to know.
The person I spoke with was pleasant and after my order, I sent an email thanking her and got an instant response.
I will definitely buy from them again and I highly recommend them for future watch buyers.
On a side note, I came to reseller.com to check them out first and saw the glowing reviews. It's true."
" I've been ordering from discountwatchstore for little more than one year. altough I didn't order them many watches, mainly because I only order mechanicals and there aren't so many to my personal taste, I can only praise them for their service. To start with, their reply to any enquiry is always fast and provides the information you had requested. Placing the order is straightforward, and the shipment is almost immediate, the customer being provided with a link to a tracer number. The more important by far is that in the five or six watches I ordered from them I'm yet to receive one with the slightest scratch or imperfection. This means that when I ask them to check the watch carefully for any damage and not to send scratched watches I'm taken seriously. This is extremely important and I wish I could say the same for all watch sellers in the Internet, but I certainly can't and receiving a scratched watch that you will have to return remains a problem when ordering in the net. With the good folks from discountwatchstore I've been pleased with every order. This means simply that if they have the watch I want, my order will go to them even if their price is higher; they certainly deserve.
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"Speed delivery, great goods, A+"
"This store is very professional and answered all of my emails within one day, and sometimes it only took a couple of hours for them to reply back. They are very understanding and their price match policy is unbeatable. Probably one of my best experiences online and I have been shopping online for many years now. Thank you so very much Discount Watch Store. "
"As a 1st time buyer of anything online I was a little nervous to say the least. Especially after reading some of the customer reviews of some other online watch sites. DSW's reviews were all good so I took a chance I am glad I did. The watch I ordered came quickly and was in perfect condition. Not a scratch, blemish, nothing. Perfect. Thanks Discountwatchstore for making my 1st online buying experience a pleasant one. I definitely will be a repeat customer. Ontario,Canada
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"This was my second purchase and i am very satisfied with my watches and the excellent customer service from Ming and the other staff members. I get so many compliments on my wathces and expect to purchase several more in the near future!"
"They upheld their guaruntee of the lowest price on both of the watches I bought. Their communication was exceptional. The shipping was fast and accurate with tracking numbers. The watches are beautiful and make a perfect addition to my collection. Thanks,
Matt Allen"
"Discount Watch has a huge inventory and the Best Prices (Just call them and have a talk with Zai or Ming) Their free shipping is just that .. FREE! No games! The finest and most responsive watch company I have ever used. This is the second JY0000-52E I have purchased from them which I gave as a gift. An EXCELLENT watch at the best price in the country. As far as I'm concerned, Discount Watch is the ONLY place to buy!"
"I was very happy with my entire experience with discountwatchstore.com. As it turned out I had to conduct the entire transaction over the phone it was very reassuring to contact someone as helpful and professional as Zai. He provided me with a lot of useful information about the watch I was interested in (Casio Frogman GWF1000-1)and he made the whole process go smoothly. In addition their price for the watch was great and I received it very quickly, packaged well, and in flawless condition. I love my new watch and I look forward to conducting more transactions with discountwatchstore.com, they are first rate operation."