"To the contrary of most reviews I read here I got excelent service for my order.

After completing my order on the 15th March I received the conformation email that it was received and that I would receive 2 more emails with tracking links and more info on my order. The next day on the 16th March I received a second email letting me know that my items were processed and delivered to the shipper and to expect a email with the tracking code.

On the 22nd March received my tracking code and shipment is due today on the 27th March. I find it reasonable since it's coming from out of the country and that weekends don't count for business days. I've seen wordst from within my own country to me.

Thanks Ebags, I will be back if needed.
"

"Wanted to purchase a bag for oversea shipping (European) and was hit with a "tax" of 34%.
First they claimed it was "US Sales tax", then they Claimed it was European Sales Tax and no explanation they gave made any sense.
They are either ignorant about Sales Tax and keep the money or they are very **** at costumer support.
No, I dident make the purchase."

"Otherwise, try ordering from the product manufacturer directly. Because I live in the Denver area, where eBags is based, I wanted to try it out. I used a 20% discount code for being a first-time customer in order to save a few dollars in comparison to Amazon Prime. The order was placed on 2/7/17 and arrived this afternoon. I could have picked up the order locally or it likely would have been here on 2/9 or 2/10 if I had ordered the item through Amazon Prime. Between 2/7 and today, I did not receive any of the text updates that I signed up for regarding my order, its status, and delivery exceptions. The eBags tracking system is terrible in comparison to Amazon's and carriers like UPS, FedEx, or even the USPS. While I fully understand eBag's drop ship business model, it is evident that the process should be more streamlined in an online marketplace. Competition is fierce and Amazon is eating everyone's lunch (rightfully so)."

"I have been a long time advocate for ebags- great product, ships fast, and easy experience...all my experience and I have placed many orders over the years...HOWEVER, I had never had a error that required a discussion with customer service. There is only one way- their way. No listening and no help, no making the customer happy, no discussion, no satisfaction, no matter what. Not via chat, not via phone. Just repeat their company line over and over. So, if all is well, all is well. If it isn't, don't bother even trying! Just an exercise in frustration! ;("

"The company is completely irresponsible. The customer service is basically doesn't exist.
The customer service phone line is never picked up by nobody and simply drops off on customers.
2 day shipping took about a month in my case only to learn that they send me the wrong bag.
One week of trying to reach somebody online or over the phone resulted in complete ignorance from ebags side. Finally when I was able to request replacement of the bag they promised to send 2 day shipping which turned out to be 10 days shipping to only again learn that they send me a wrong idem second time. I asked to anybody from the management to call me via emails, chats and reps promised that management will get back. Nobody ever got back!
Send everything back to them and asked for refund. It took about 10 emails back and force in order to get some type of commitment for refund from ebags but guess what , 1 months later I still have not received my refund.
Now I am trying to return about $700 I spent of very expensive items through my bank and credit card protection feature.
I also found many customers having similar issues with ebags, looks like its a big fraud!
Be very careful! Good price has an actual price of fraud."

"I have been an eBags customer since May 2012. And during that time, I had never had an issue with eBags. I recently moved to a new apartment building on a busy street that does not have a concierge. All deliveries are left in front of the door outside the building or just inside the building in the lobby (despite tenants’ request that packages be left in front of their apartment doors). I placed two orders with eBags for the first time from this address and I never received the orders. The first order was delivered when I was out of town and the second order never arrived. I contacted eBags to report the issue and a representative sent me a replacement order. After trying out the products, I realized I needed a smaller bag and sent both replacement orders back to eBags and ordered a smaller bag from eBags, which I kept and use ’til this day. Instead of refunding my original orders to paypal (the original form of payment) eBags gave me an e-certificate. I contacted eBags to request that the funds be put back into my paypal account instead of e-certificates. The first time I called, the representative told me that it would not be an issue and that I should see the money refunded within 5 business days. A week went by and I contacted eBags again two more times and was given the same response. I waited and then a few weeks later I get an email from Connie Hendrickson (sales rep) saying that the issue has been reported to their legal department and that I will hear back from her within the week. Another month went by without hearing for Connie, so I followed up with her myself. That same day I contacted eBags customer service again to find out why the money still had not been put back into my paypal account. The representative was in the process of applying the credits back to my accounts when she informed me that her supervisor would have to call me back. Later that day, an eBags representative called me and informed that she would return my money back to my paypal account, but that I would not be able to shop at eBags.com anymore. She said she contacted UPS and they told her I said I had received one of the packages. She said due to the conflicting information provided by me and UPS, eBags would no longer do business with me. I took offense to this because 1) UPS never contacted me about the lost eBags packages; 2) she said they told her I received one of the packages (which I didn’t), but even if I did, what about the other three packages; 3) I contacted UPS myself after getting off the phone with the customer service representative inquire about the issue and UPS has no record of any claims made by eBags regarding my orders. It appears to me that the representative convinced herself that I made a false claim to receive free bags and behaved accordingly. The representative was extremely unprofessional. Not once did she ask why I returned the replacement orders. She assumed I was proving false information to her and that I had something to do with the missing packages. This was my first and only issue with eBags.com and to be treated like this after being a loyal customer was disheartening. At their representative’s request, I will no longer be shopping at eBags.com and I will no longer refer my family and friends to the site. I really hope this is an isolated incident and that customers are not treated like thieves when they put in a claim regarding lost orders. Had the representative asked, I would have informed her that delivery theft have been an issue in the area. Some of my neighbors in my building and other buildings on the block have experienced thefts as well. Local law enforcement has received numerous complaints and are actively trying to remedy the situation.

***To add further confusion to the situation, I spoke with a different ebags customer service representative today and he informed me that his supervisor said they will no longer do business with me due to "excessive returns" (a different reason from what I was originally told). I didn't realize two returns were excessive. And why have "free returns" written all over your web page if you frown upon customer returns? One of the reasons I use online shopping is to try new products. If I am deciding between different bags, I order them, keep the one I like and send back the others. Is that not the point?

Save yourself time and do business elsewhere. There a more quality sites with better customer service than ebags.com.
"

"Ordered a very expensive bag on Dec. 23rd. Have 2 day shipping with Shoprunner. Today is the 29th and it hasn't even shipped. First inquiry with customer service: Delivery date is Jan 6th. Delivery date is dependent on warehouse location and your address. I replied asking about the 2 day delivery. No response.
Today contacted live chat: Delivery date is approximately Jan 6th. Me: 2 day Shoprunner? Chat: They are behind because of Christmas.
No apology. Nothing.
"

"I purchased a ladies leather crossbody bag online as a gift. They were very prompt in sending the item out. But when I opened the box a mans leather & canvas BACKPACK was inside. I contacted ebags, at which time their customer service representative was curt and rude. He stated he could only offer 2 day shipping. (This did NOT include the time it would take to have the correct item pulled from the warehouse and prepared for shipping.) He was unwilling to send the correct item overnight so that it would arrive in time for Christmas. His main concern was sending back the wrong item within a 14 day period! There was no consideration for the fact that their company made an error and needed to fix it promptly. I received the perfunctory "apology for the inconvenience". And an offer to "ask the warehouse to seedup the process" (misspelling intentional) But not before I was asked again about sending back the backpack. Ebags must base their sales on new customers trying them out and not on satisfaction. I can't imagine anyone would try them a second time!"

"Worst site ever. Error after error trying to order. Chat person says it's probably your browser. Oh no wait, system errors should be fixed in about 2 hours. Wrote customer service. Must be your browser they say. PS the system error problem is fixed and you can now place your order. Really????? This site tells me that my computer is the problem and immediately apologizes for their system being down? I wasted way to much time trying to navigate through the payment process. They apparently must be doing well because they sure do make it hard to give them your money and they will not be getting any of mine. If you are bored with nothing to do expect to spend a minimum 30 minutes trying to check out and that is if their site is not "experiencing unusually heavy usage". For a company that sells computer peripherals they know very little about computers. "

"extremely disappointed with guaranteed warranty. Zipper broke in first month, gave us a hard time about replacing, but finally agreed. Now the stitching is coming out. CS said he needed to speak with supervisor. Said we need to ship to them at OUR cost, and they will look at it to determine if they will replace, Supervisor, called to let me know that by the end of this year, wear and tear will no longer be honored under guaranteed warranty. So you advertise a bag being so durable that you back it up with a lifetime guarantee, and now decide that your bag is not that great, so you change your warranty. This company is a joke, and told me that they determined the strength of the bag against a flight crew. Well my husband is in construction, physical labor, where the bag is coming into contact with a lot more than a flight crew. My husband was buying a new lunch box every 3 months because of the beatings it took, and I thought this bag would be the answer. Apparently it will last a lifetime if you only use it once in a while. Not worth the money!!!!!!! Warranty is false advertisement."

"But they sent the order and billed me anyway. I showed them their email notice. I guess that is how they do business. Not reimbursed yet!"

"bought a jansport backpack for my child in July, the handle rips in September and ebags wants nothing to do with it since it's been more than 30 days. Jansport has a lifetime warranty, which will eventually take care of it (4-6 weeks), but in the meanwhile my child had to get a new backpack, which by the way wasn't purchased at ebags. I will not spend anymore time with this company and suggest you review their return policy and all the other things they have in small print before you make a purchase"

"To cut the long story short ordered a $300+ worth Claire chase bag. Upon receiving had to travel outside the country. Found the zipper broken and informed them. Only option I spend almost 50% of the amt that I paid on the bag to send them the bag back to get a refund! Atrocious business and abysmal customer service... stay away!!!!"

"Crooked eBags.com

I purchased an item at eBags.com and found the same item at another store for less. I contacted eBags and submitted my claim for a price match per their rules for their lowest price guarantee on their website. I was informed that eBags would contact me after speaking with management. eBags never responded. I followed up with them and was told that management will not honor the price match guarantee. No matter what I asked them I received the same robotic response. I went to their website to quote their lowest price guarantee and found to my surprise that they had removed it. eBags.com are crooks! Buyer beware!
"

"I ordered a bag from them only to see it three weeks later at a Costco for half what I paid. That was the first and last time I use them."