ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.75/5
Chance of future purchase:
4.75/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5
Featured Review


Verified
4/5

2020-12-28

SERVICE WAS GOOD

"had good service very helpful "


Verified
2/5

2020-12-19

Returns

"Ordering/receiving went flawlessly. Beware if you have to return it as you then have to repay them that FREE shipping plus a repackaging fee plus the return shipping so you are lucky to get 1/3 of your money back."


Verified
5/5

2020-12-12

canopy was ordered as a gift

"selection, ordering an delivery was excellent."


Verified
5/5

2020-12-04

Excellent product

"Fast and easy. Packaged very efficiently. Will use this company again soon!"


Verified
5/5

2020-12-01

eCanopy

"eCanopy was easy to work with and answered any questions I had. Super helpful!
Also the packing came super fast. Would highly recommend.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-12-01

Whole Experience was PERFECT!

"I needed a tent in a short time frame. By calling and placing the order via phone I was guarnateed the item would ship same day; it did. It arrived exactly as promised. The fram and canopy were much higher quality than I expected. It was truly as easy to put up and take down as described. I used it for a craft show and it didn't dissapoint. Exactly what I needed. Thank you. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-11-25

Great Customer Service

"I accidentally ordered two online. As soon as I realized I called customer service. The gal on the phone was AMAZING! She quickly corrected my order and processed the refund in my credit card. I have had many bad experiences lately with other companies...This company is definitely easy to work with, I highly recommend them. We will definitely be repeat customers for future needs

We received our shed yesterday as promised, and are very pleased with our purchase.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-11-17

Ordering

"It was so easy to reorder and it was shipped quickly."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2020-11-12

canopy

"It was rather difficult to place the order on line,but I did. I got a receipt and then a delivery. The frame came without the canopy,so I called customer service. They said I would have to fill out a ins claim form. I still do not have the canopy"

Detailed Review Benchmark + -
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-11-08

A +

"Delivered as indicated, product as described, installed with no issues"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
2/5

2020-11-02

canopy

"have not received the canopy. only have received the sand bag holder"


Verified
5/5

2020-11-02

My order was delivered damaged

"The package was delivered opened. I contacted eCanopy and explained the situation and was asked which items had been damaged. Since I didn’t have the instruction manual (which was also lost) eCanopy sent me a text with a picture of the tent so I could identify all the damaged items, so to make this short eCanopy is sending all the damaged items at no cost. I had very friendly people helping me out in a quick and professional manner. Thank you for your quick response, Straubinger, K.R."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2020-10-30

good price

"I needed an enclosure that would protect my stuff from rain and wind. My 2 daughters put it up in less than 2 hours, since I am disabled. Looks good.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-10-27

Class Act

"Very good purchase experience: had the product; reasonable cost; free shipping on a heavy weight shed; easy tracking; delivered as promised, and in a short time period. Bravo e.Canopy! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-10-22

Outstanding

"Very easy ordering experience. The product met my expectations."