ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.75/5
Chance of future purchase:
4.75/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5
Featured Review


Verified
5/5

2022-07-13

Happy Canopy

"Got my canopy at a sale price. Shipped to me quickly. Canopy is now throwing shade. Very happy with my purchase."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-06-28

Near Perfect Solution

"I bought this frame for my canvas tent because I didn't want to deal with a bunch of poles and ropes. It is a darn near perfect fit for my tent. Just a few tweeks will be needed."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-06-20

Very nice quality and fast service

"Very nice quality and fast service "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-06-19

UnderCover 10x10 R-2 Professional Vending Canopy

"I recently ordered the UnderCover 10x10 R-2 Professional Vending Aluminum Frame Instant Canopy with CRS Enclosure - UC-2R10CRS. Upon checking the canopy out I found it to be a high grade frame and decent cover and sidewalls. While this is a commercial show tent it is much heavier than those you find at the local home improvement stores. Looking for many years of service out of this one. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Pricing of products and services
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-06-17

Easy ordering, Even Easier Delivery, and Easy setup.

"Ordering this portable garage was very easy on the website. I was amazed on how quickly it came. I read and re-read the instructions on assembly and laughed at the three hours it said it would take to build. The build was actually not hard at all. The hardest part was the first outside rib attaching to the first inside rib. After that it went together like a puzzle. It took my wife and I longer than the three hours the instuctions said it would take, but we got it done. And it looks great!

Thank you
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2022-06-10

Tent arrived late and damaged!

"The customer service agent at e-canopy was top-notch. Kathy is 5-stars!! She went above and beyond to continue tracking my order - which was 5 days late and arrived damaged. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-06-09

Fast order, fast shipping

"The hardest part was deciding what to order!
So many choices.
Great variety, great colors.
Prompt processing and shipping.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-06-03

Kathy is amazing!

"I needed a canopy for an art festival that was to take place in two weeks. I called and talked to Kathy. She went above and beyond what a normal employee would do. She called the warehouse to ask to expedite the order. Then she called me a couple of days later to say that she saw that it went out. She actually called me! I got my canopy in a few days, and it looks great! Kathy was super friendly and very concerned about my situation. I am so grateful for happening to get Kathy’s help. I highly recommend this organization."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2022-06-02

CANOPY TOP

"i TRIED CALLING TO GET INFORAMTION, BUT NO RESPONSE, SO I FIGURED I WOULD JUST GO AHEAD AND ORDER WHAT I TOUGHT I NEEDED. THE PHOTO WAS INCORRECT BUT I WENT AHEAD AN ORDERED BASED ON DISCRIPTION RATHER THAN PHOTO. lUCKILY I GOT WHAT I NEEDED. SHIPPING WAS QUICK, QUALITY OF PRODUCT IS GOOD."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-06-02

Great canopy. Easy to set up.

"Great company to deal with. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-05-29

Amazing

"I put this canopy up all by myself with no issues. The roof clips in to the side bracket. The sides attach beautifully and zipped perfectly without any stress on the fabric. The D rings are very helpful for ratchet straps to hold it down. It feels very spacious inside with a high ceiling. The infrastructure on the inside is strong enough to hold lightweight items for sale. I love the silver lining on the inside. I feel I have increased my merchant credibility with this pop-up and I look forward to selling my handmade where’s from it. I’m very happy and I love it. It was worth every single penny. A great investment."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-05-26

Great Customer Care!

"It is great when a company like eCanopy really wants to know how customers view eCanopy products AND even better when eCanopy takes to heart complaints. We purchased 3 tarps that were advertised as being a certain finished size (e.g.,11.5 ft x 19.5 ft), but when the tarps arrived, they were just less than 11 ft 5 inches x 19.0 ft! 6 inches is a lot to be off. This wasn't eCanopy's fault because the manufacturer's PRINTED label clearly stated that the finished tarp was 11 ft 6 inches x 19 ft. 6 inches. Fortunately, we waited until the tarps arrived before we starting cutting poles to build a carport, so when all was said and done, the tarp did nicely fit the new carport. Because I took the time to phone eCanopy, they processed a $15 refund which was both unexpected and unnecessary ... but now they have a long-term customer!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-05-25

Incredibly Durable

"This is my second set of canopies. My first two lasted 5 years through incredible weather and refuse and they're still strong!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-05-23

great product and very fast service

"so far it is what was advertised, fast service easy to set up and all parts were included. The only thing we did different was to use self tapping screws at all joints to secure it together. Well satisfied."


Verified
5/5

2022-05-10

GREAT Product and Service. Highly Recommend

"The tents frames are sturdy and well made. I love the pull rings to take them down. The tent covers are light and UV protective, I love that. These tents will last a long time, they are a great product for a reasonable cost.
The customer service is excellent. How nice to actually be able to speak to someone in person. It was very helpful to received shipping emails to let me know where and when.
Thank you for making my life as a crafting vendor better.
Lori Haley
Artistry by Lori Haley
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process