"Quick and got the right product!"

"The amount of packing material for two cables was absurdly insane. I received two smaller boxes inside of a 2'x2'x2' box which could have been eliminated if they consolidated the boxes into a smaller box or sent two."

"efficient service delivery."

"It was absolutely the worst online experience ever! They posted an item that was not in stock, sent confirmation emails as if the order was successful. I waited for shipping information and began to wonder what was going on. I called customer service to find out that the order had been cancelled. I was was told by the rep that they STILL try to fulfil the order anyway. I explained to the rep that was against the law to post an item they know is not available, then not even inform me of the order status, but yet and still they kept my money. I am reporting eCost to the BBB for failing to remove an item they no longer have access to. I do not have this issue with EBay or Amazon. I tried eCost based on a referral from my coworker, and will tell her that it won't happen again!!!"

"Service was excellent, value was adequate. "

"I am satisfied with items purchase, and will continue to reference your website for best prices."

"Great site normally, but I have an item that's on back order and haven't heard from anyone. Suspect this particular refurbished item won't be in stock again anytime soon."

"Even though MOST items sold by eCost have a pretty hefty "shipping and handling" charge added, the computers I bought fell into that narrow margin of things that qualify for free (or included) shipping, so I am happy with the product, the final cost, the prompt shipping, and the condition they arrived in. I can honestly say it was a pleasant experience doing business with eCost.com."

"The item I ordered arrived damaged, When i called to get an RMA for an undamaged item I was told I could only return and not exchange. Since this was a mothers day gift it was extremely embarrassing to have to give my mom something that was damaged as a gift which was listed as new. When I asked if I could Just exchange the item for something not damaged as my mom liked the item they told me that they could not do that."

"was very good experience the product that bought is working perfect"

"eCost is doing its best in a difficult situation. The refurbished hp notebook computer that I received was defective through no fault of their's. They have quickly arranged for its return and are getting me a replacement. Everyone that i have dealt with has been professorial and courteous. "

"I purchased the Samsung ATIV Smart PC pro 700T along with a keyboard. I realized after i received the shipment that the tablet comes with the keyboard. I called ecost.com representative who was very courteous and helped me with the return authorization. They refunded the full amount for the keyboard but I had to pay for the return shipment.

Shipment of the order was prompt and I was able to find the lowest listed price on this merchant's website.

The only comment i have is for the merchant to take the extra step to clarify on the product specification page by including a section called "what is included in the box" similar to what other large online websites do."

"ECost did not send the correct item."

"Quite satisfied. Delivery reasonable."

"Came in quickly & was what I ordered"