"7/25/2005
Customer Service Issue.
In March of 2005 I placed an online order for a 10 External bay Full ATX Server Case with optional Power supply csx-910. I needed the computer within seven-day max. A few days after my online transaction, I checked my email. I had received a rejection notice. So, I emailed them to find out what the problem was. Now I am going to be late with my deadline. Edazz said that my credit card number was the problem. The sale clerk was not polite at all. I then resubmitted my order for the case.

In about five days, I received the merchandise. It was the wrong case. I got on line and went to the website, to use there automated RMA generator. It would not accept my submission. So, I called edazz to speak to someone about the situation, and I should have been P.Oed. But, I just wanted resolution and the case that I ordered.

The sell rep. was rude. He asked me what had I done to the case, what was wrong with the case, and why didn't I want the case. I explained to him that:
I had done nothing to the case, that nothing was wrong with the case except it was the wrong case.

I asked to speak to a manager. Someone who said that he was the manager, and he told me that I had to get an RMA number. I explained to him what I had already attempted and he also was very condescending. I called Bank of America to stop payment on the case and sent it back without an RMA number. In June I received the case back with a refusal to accept notice on the box. Its now July, 2005 and I still don't have an RMA number, and I'm writing my fourth dispute letter in rebuttal to edazzes rebuttal.

All I wanted was the case I ordered. Why didn’t they think that an HTML page error could have occurred. Why not help your customers return merchandise and give them the product that they ordered. I really didn’t think that would be that hard.

I ordered another case from another company. I would have been willing to still do business with them if they had given me the RMA number or just exchange my order. Other companies will do that.

Edazz held the computer in there loading bay past the 30 days so that I could not return it and then sent it back to me. This is not a company or organization I will do business with again, until they change there way of doing business.
I rate this company BAD News for me.

Suggestion: Keep all email transactions with this company, you may need them later."

"Outstanding Shipping speed, received my case within a few days. Edazz is very commited to serving the customer quickly and efficiantly. Thanks for the case! :)"

"I ordered a 650 watt power supply at the lowest price I could find it, with the best quality to boot. This came from edazz, expedited and was still very cheap. The power supply is excellent, and even came with a color fan, which was a surprise. I will definitely be ordering from edazz again, as I own a computer business, and order all the time. They are now on my suppliers list permanently."

"Transaction went smoothly, parts were shipped well and by traceable carrier."

"This was a great transaction. Easy online order with a fast ship. All was exactly as stated. I will buy from this company at every chance."

"A very good experience bought a radion 9600 pro good price, great service, received qickly and in good condition. will do business with again."

"I always buy Economic SeriesTower Cases from this store and never had a single trouble with delivery, price or quality delivered by this merchant. I would like to thank once more those guys for great Customer Service and wish them always to keep it up like that. Thanks a lot again. "

"First rate transaction. Excellent pricing. FedEx shipping superb as always. All as advertised. Will use again."

"ordered a 300Gb harddrive. Best price i could find and delivered very quickly. will do business again.
"

"The case arrived on July 11,2005 via DHL Express. Even though I paid to have it shipped via UPS. The case is in good condition, excatly as I ordered. I guess I was lucky since I got what I wanted and had no problems with the company."

"Purchased iBest 600W power supply. Received item was as expected and a brief test use has so far not revealed any problems.

However the item was shipped via DHL ground instead of UPS 2-day which is what I paid for. DHL records show the shipper as 'CUBEST STR8BUY'.

I am unable to provide a fully satisfactory rating, mainly because I feel cheated on the shipping. Product is fine though."

"Busted computer case,but not all broken plastic parts in the box. No telephone respone except to push #0 again,no e-mail response-its a dead zone.
Entirely unethical business practices.Resonable price but not worth the hassle. It's worth the hit for experience. Never again for this place."

"I placed the order on 3/28/05 morning and received only 1 email from edazz. NO follow up of when my package is delivered. Tried to call cus. ser. starting from 3/30 but nobody was home. Finally when I was ready to dispute the charge today, I tried to call CS again. A man answered and told me the package was already on the way since 3/29/05, 4:51 PM w/ DHL & I never received an email for tracking #. BTW formerly edazz was CUBEST STR8BUY.COM which I already had bad Xperience. NO SENSE OF CS RESPONSIBILITY AT ALL. CRAPS. They manipulate feedbacks on pricewatch.com. WATCH-OUT for them."

"NEVER, EVER BUY FROM THIS COMPANY

This is a fraudulent operation, no question.

I tried to cancel my order with them within an hour of placing the order. I was unable to reach them by phone (mailbox is full) or e-mail (4 attempts). Now, 4 days later I was charged for the item anyway and I wasn't even notified that anything shipped.

This is a bad, bad company. Stay far away. You have been warned."

"WATCH OUT. I was defrauded by this company. I ordered RAM with guaranteed compatibility, it didn't work and now I don't get an rma/response."