"the Website is misleading. Product showed compatible with my vehicle. Dean in customer service will not refund or exchange the pads, he redirected the conversation and said it was my fault for not double checking. please see the attached invoice, it clearly states the brake pads are compatible with my 2014 GL450."
"the Website is misleading. Product showed compatible with my vehicle. Dean in customer service will not refund or exchange the pads, he redirected the conversation and said it was my fault for not double checking. please see the attached invoice, it clearly states the brake pads are compatible with my 2014 GL450. "
"warning.. do not buy from this scam company.. they will rip you off when its time for warranty replacement.. worse customer service by their supervisor.. if I was the owner, I would fire his **** in a heart beat the way he conducts the business.. over $5 return label, they lost over $1000 on maintenance parts I was about to purchase.. i'm glad I found out about them before i spent my money there again..
and to find out from Delphi manufacture, the coil packs i bought comes with 3 year warranty but eeuroparts only offer two years.. ripping consumers off one full year of warranty.. just a scam slimy company
"
"This company is horrible!!! They were paid in full for my brake and rotor kit for 661.39. I returned a part that was not needed and they were to refund 184.95 to my credit card! They kept the part returned and did not refund my money! They steal your money!! Dean and Kelly will feed continuous lies via email and then they quit responding. So they will not honor providing a refund. I have never dealt with a shady lowdown company that doesn't do business fairly! I warn you don't do business with this terrible company "
"These people are thieves! Save yourself the headache and don’t buy from them. They will not honor warranty claims or returns"
"Ordered and paid for a part and received a tracking number. Days pass and tracking still showed waiting for the item. I get an email asking for the VIN# so they can verify fitment. Provided the requested information and they replied saying the item I ordered is out of stock so they canceled the order. I checked their site and the price more than doubled and is still in stock. They outright lied. Never ordering from these clowns again. Stay away and go somewhere else like Pelican Parts or FCP Euro, even if the price is a few dollars more. On top of all of this, I had to request a refund!"
"Purchased a set of OEM Audi Q7 headlights for $1750 one of the headlights came defective (left side) now they are giving me the run around to replace or refund the part even though it's been less than 30 days and I just find out at time of installation by the Audi dealer. They (Eeuroparts.com) make it very difficult to resolve any issues with your purchased, so you just give up. I'm still dealing with this nightmare, so but parts at your own risk."
"They shipped me the wrong parts and failed to return or replace then after they have all the information needed and they knew items did not work, I had to buy again from somewhere else.
Won’t buy from them again"
"Newparts aka eEuroparts aka Partscontainer aka who knows what other names they trade under.
Advertise low, low, prices BUT do not deliver on much of anything.
I ordered 4 parts at a price of over $500, was promised items are in stock and will ne received by me in 4 to 5 days and would ship out with UPS the next business day after placing order.; this is not what happened.
The order was split in to 2 deliveries, first one arrived a week later, one damaged strut (looked as if it had been banged around) and a the other part ( a sway bar link) was a different brand to the one I and did not even fit as I ordered for the driver's side not the passengers .
I called and was given the same BS story as everyone else, told take lots of pictures as it was probably a UPS issue and they would file a claim.
I said shipping box was not the problem, if they do respond via email or pick up the phone they will just fob you off with more and more BS.
Second part of order was one package of nuts that was short, second item was MIA.
And on and on and on, they refuse to address the problems and refuse to issue a return shipping label.
I contacted my Visa card bank and filed a claim, who are in the middle of an investigation .
Stay away from these crooks, just stay away.
"
"This company sent the package to the wrong address - asked me to -ask the mailman where it was - talk to the postmaster - and then look on my neighbors porches - in a series of emails designed to push off complaints
Finally "Kelly" suggested I should file a claim under my homeowners policy for the loss - and "contact local law enforcement if it was stolen"
As if someone stole a cabin filter for a 16 year old saab
Do not buy from this company they are thieves and horrible people to even be associated with much less do business with"
"They don’t have parts even when the show as available then you received notice and offer a more expensive parts (two weeks later) with out send the parts available "
"eeuroparts is run by a bunch of liars and thieves. they advertise parts for your vehicle and tell you the parts will fit your car. then they send the wrong parts. you pay postage for the wrong parts to you and you have to pay postage back to them. they do not stand behind their products or the so-called guarantee. they take your money before they ship the parts. it takes them more than a month to get you your refund. no wonder they are having financial problems."
"I ordered Saab OEM touchup paint from eEuroparts. The picture of the item on the website shows Saab OEM-branded touchup paint bottles similar to what I have for my other Saab. For $18 plus $14 s&h I received cheap aftermarket touchup paint bottles in a white box labelled "Saab" all shoved in a plastic bag full of loose desiccant powder. Do not do business with these crooks."
"Bad experience never trust this site go somewhere else"
"Ordered some parts for my car, paid for the most expensive shipping (to Canada) which run me $65 even though the parts for my vehicle only cost $10 total. I was in a rush to get my parts as I use my vehicle for work. In my mind, I figured paying the highest paid shipping would get it here the fastest. I was wrong, they had an option available that was only $20 which would have gotten here faster. When I contacted them about it, they were not willing to refund the shipping, however they did give me a $25 store credit for my next order.
A little concerning that they have a shipping option for 3x as much and gets to my location twice as long as the cheaper option. I have yet to receive the products but I figured I would share my experience to make other Canadians aware of this.
I would recommend giving them a call before placing your order to figure out which shipping method is best for you so you don't run into this issue.
I now paid 4x the price (after customs) for some parts that took over a week to ship to my location.
They were however diligent at calling me back and the people speaking on the phone seemed nice enough. Just be cautious when placing your order."