"Disgusted with this site. It cost me £155 to join to find about 8 people within half an hour of where I live so I cancelled within the cooling off period expecting a full refund. Then told I would not be getting back £65 of my money as it was the cost for some crappy personality report that was emailed to me on joining. Customer services churned out a standard email reply when I complained. Absolute rip off. Avoid at all costs. "
"I subscribed for £116, found the site could only give me SIX matches in anything less than a radius of 100km, so contacted Customer Service to cancel. Did I contact them after several days? No, I contacted them TEN MINUTES after subscribing. Despite having used the site for ten minutes and not the six months I'd paid for, they still insisted their terms and conditions entitled them to keep £65 of my money. That is completely unreasonable and, in my opinion, breaches of the Unfair Terms in Consumer Contracts Regulation 1999 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. I shall do everything I can to get my money back and will never go anywhere near eharmony again."
"PLEASE READ BEFORE CONSIDERING EHARMONY!!!! I welcome any response from eharmony if they dispute anything written below.
I have signed up with eharmony on few occasions over the years with mixed results. Having recently come out of a relationship I thought I might sign up again as a way to move on. So I signed up having read through the Terms & Conditions (T&C's) carefully. I made note of this clause as part of the 14 day cooling off period;
"However, please note that if you have started to use the Premium Membership within the 14-
day cancellation period, we will be entitled to retain from the refunded payment a reasonable
amount (value compensation) to account for that portion of the Premium Membership that you
have already received."
I believed, wrongly that after having used the website for only 8 days, out of 6 months, for which I paid just under £120 that this "reasonable amount" might be just that.
It turns out that hidden within their subscription there is a Personality Report that they arbitrarily value at £130. Note that this is actually more than the cost of my (admittedly discounted) 6 month subscription and not openly acknowledged in their T&Cs. They deem a reasonable amount to be %50 of the cost of this report and NOT the cost of your subscription.
So, on cancelling my subscription within the cooling off period (8 days out of 14 in my case), simply because I wasn't ready to get back in to dating quite yet I was charged £65! More than half the cost of the subscription itself. THAT'S RIGHT £65!
Did they give me 3 months grace on the site, maybe 2 months, a month? No. My account was suspended with immediate effect. I contacted customer services to question this and they ignored my pleas. I suggested that instead they reinstate my account so that I might mitigate my loss but even this was turned down. They have basically taken £65 for 8 days access to the website. I don't even have access to a Personality Profile that I have been charged for.
This is a complete con. BE CAREFUL!
Also, there are better, more reasonably priced dating websites that will not charge you this ridiculous hidden cost. I recommend that you avoid this website like the plague and sign up to Match.com."
"Limited to 200 kms, and with hardly any female matches (in my age group) within that distance. Also, only half with photos. So if you don't mind blind dates over 100 miles away, good luck. On top of that, you cannot search for anyone outside the few matches they grant you.
When you complain, they say "widen your search", as if that's a great help. I don't want young **** or old ones: I am only interested in a 6 year latitude.
The biggest waste of money I've spent in a long time.
"
"2 dates in 3 months I had 6 in Zooks in 1months it's rubbish I won't waste my time,if I read the reviews I won't subscribe, lost almost £87 !!!!"
"Really bad service, charged my card after my subscription ended"
"It's awful the matches are terrible and customer services are of no help!!"
"I'm extremely happy with my experience with eHarmony. It is expensive compared to some other dating sites, but you definitely get what you pay for. The process of getting to know matches felt very laid back and natural: the 'send a smile' feature a nice way of breaking the ice.
I met the love of my life after just 6 weeks. We've been together for over a year.
Thank you eHarmony! Highly recommended :)"
"Absolutely rubbish - website has very limited options, difficult to use and constantly having to re-login and that often doesn't even work, keep having to reset my password as well. There's a function or lack of function where it will give you suggestions but the people are nearly 20years my senior!!! Seriously?? Will not be renewing my subscription."
"This site was recommended to me by a colleague after unsuccessfully trying a few other dating sites.
Took me a while to get into it but the way the site works is impressive. It doesn't waste your time and only matches you with like minded people whom you share common goals with. For that reason I didn't talk to many before finding my soul mate all the way from Australia! He asked me to marry him last month and we are now busy planning our Wedding. We couldn't be happier and would highly recommend eHarmony!
"
"eHarmony connect me to my David who I will be marrying in 2016. He was the first guy to message me, the first to go on a date with and the rest is history! It couldn't have matched me with someone who is more perfect for me. "
"I was a very lonely widower with lots of friends, a good social life , enough money not to worry to much , my own business & my own house , but no one to share it ! So I did something I thought I would never do...... I signed to an internet intro site...
but not just any site. .......E harmony was very easy to use & got me [ after a nervous start] trying to meet somebody .
After meeting about 5 all very different ladies I met Jan &
my life changed completely, for the better of course !
That was 3 years ago & we have been married now for two of
those. We both feel very lucky to have found each other , but that would not have happened had we not signed up to E Harmony..... Thankyou"
"I was very lucky to find my partner on the first date I went on. We have been together for two years now. We share so many interests and have a wonderfully open and honest relationship. Thank you eharmony we would never of met without you. "
"I joined E Harmony just before the new year, 4 months after an unhealthy and mismatched 8 year relationship, thinking it would take me some while to find someone suitable. I had lost sight of what was out there or what I could attract. I chose it for the in depth information that you must share for the matches to be more suited and harmonious.
Within a week I had a wink from Simon on Jan 7th 2015, it all started from there! We have been on an incredible 'getting to know eachother' journey the last 6 months, that has really turned both our lives and hearts around. We have found eachothers equal and are so well suited its almost freaky.. but wonderful, we have both found what we have been waiting and holding out for!
The early stages through using E harmony really helped us to reveal our authentic self, get a true sense of eachother and how well we fitted eacthothers needs, interests and ideals. The profile helped me get an initial sense of Simon which really helped me to trust the process.
After the initial stages which were fun to go through, we continued to use the E harmony email to get to know more on a deeper level. As Simon was working abroad at the time it was an exciting process and felt like old fashioned courtship letters to eachother.
For both of us it has been a life line to find that special someone, Simon was litrally about to end his membership when I joined so its fate that brought us to meet on E Harmony.
We have even printed off all of our E harmony communication to keep as our written journey hopefully will be lovely to look back on.
6 months on, we are planning to go on holiday to Sorrento/Amalfi coast - Italy, after which Simon will relocate from Ipswich to Cardiff and move in.
Engagement is definatley on the cards and we are both working together to design the rings which has always been my dream.
E harmony has played a pivotal and vital part of me finding true love and happiness in finding Simon.
Thank you !
Jacqui caley "
"It was hard at first with really random questions!! In time however after a few non start dates I found someone really special. It didn't matter how we met we still had the same outlook. There is no doubt In My mind that e harmony contributed to me finding the woman of my dreams. So thank you e harmony."