"Placed my order on December 1, 2021. My order was in STOCK. They received my payment. Nearly 3 weeks later and 5 emails later, I'm told my order is out of stock. Ya now it is. I believe their lying in order to make a reason for very poor customer service. They turned off their phones mainly due to taking costumers Christmas money and not sending orders or replying to costumers. Then they play that tired excuse DO TO THE PANDEMIC WE CANNOT... I'm sick and tired of that BS. The truth, due to our low wages and the fact that US companies don't pay enough for someone to buy groceries let alone pay rent we are not able to keep our word and honor your purchase. We really don't care if your upset or your personal issues. Your just a number and there are more of you, good day, next. That's the truth at this business and many more in this country. And my daddy just died due to complications from mustard gas in Vietnam. We treat their children worse. Don't give your money to companies that treat you this way. "

"Ordered two lighters @ $20 each, first one failed within 2 months. I check for warranty replacement and am told that eLighters does not honor the warranty on the products they sell, and that I must contact the manufacturer and send $7.95 for repair/replacement for an item that does not seem to be worth anything. Do not buy from eLighters, buy from a legitimate vendor unless you want very low-quality non-functional crap."

"I ordered a blazer lighter it came it was the wrong color that I ordered. I called and left a message to rectify the problem it’s been 2 weeks without a return phone call or a resolution to the problem. I would not recommend them for any purchases. Non existent customer service. "

"i purxhased a 60$ dollar lighter that leaked from the moment i opened it. i asked them what i needed to so to send it back and get a replacement and i did everything as they said. i never recieved a reimbursement lighter or $ back all i recieved is mouthy people over email and a headache. Avoid there site at all costs they have a great selection too bad there service is total trash. 1 out of 10 scale i give them a 0 being they never even tried to make things right. I was never rude till 6 months into it then it was deserved. So my bday present from my buddy turned into a 6 month nightmare save urself the trouble find the lighter u want on there site if need be and then go directly to the manufacturer to purchase it.
Sincerely,
Jacob J Page"

"In regards to my Order #430716. This was paid for and never received! I’ve attempted to contact this company on several occasions. No one answers the phone or emails. Do not order online or do business with this company, as you will never receive your items...unbelievable! "

"I purchased cigar ash trays some months ago and found that they were far too big. Requested and received authorization to return them and was given a RETURN MERCHANDISE CODE # KG400944. Product was returned in their original container and that has been the last I have heard from them. Future correspondence has receive no attention."

"Very disappointed. I ordered my father in law a money clip with his monogram on it. It arrived blank. When I contacted customer support (frustrating they don't have a number to call), I was told that to get it monogrammed (even though it's a free thing), I'd have to pay for the shipping to return it, they would do it, and then I would have to pay an ADDITIONAL $5.99 for shipping back to me. After all of that, they charged shipping plus tax ($6.48). Since when is shipping taxed? The finished product hasn't arrived yet but I'm very disappointed in this process thus far. I will not be ordering from them again. "

"Ordered a cigar case and cutter. The case was $30 on sale for $20. It feels and looks very cheap. Contacted elighters to tell them of my dissatisfaction of their product.....NO Response! Would not recommend this company. This was a gift for my boss-not now!"

"I placed an order for seven lighters. I received five as two were out of stock (the web site said they were in stock). Four of the five lighters worked. One did not. I have been trying to reach someone to obtain a Return Merchandise Authorization (RMA) and after five emails, I have had zero response. If I have to send this brand new item back to a repair facility, I will, but clearly this should not be necessary. ELighters states they will accept defective merchandise with an RMA but they won't give me one. Terrible experience. I do not suggest you deal with this company."

"I placed an order on Thursday with expedited shipping because I needed my order for the following week for a birthday party I was attending. On Monday I received an email stating that one of the items I ordered was out of stock. The email stated that nothing in my order would ship until I contacted them. I tried to email them and the link did not work so I called, had to leave a message and wait for a call back. When I did receive a call the woman told me that all of my items actually were in stock and they would ship first thing on Tuesday. When I tried to track my order on Thursday it was not coming up and because it was after their business hours I had to call on Friday to find out that "for some reason" my order never shipped. I canceled my order and will be attending the party without a gift. Terrible and EXTREMELY frustrating experience. "

"I purchased 7 pre-filled cigar bar humidifiers. It took an extensive amount of time to receive and when I did 1 out of the 7 was not the same as the others (6 out of the 7 had the large holes on each end for filling with solution. Smaller holes are hard to fill and I wasted a lot of solution trying). I contacted customer service and after a few days they requested photos for proof, which I sent right away. It then took them 3 weeks to respond! Their response was the manufacturer no longer made that particular humidifier. I contacted the manufacturer who stated the opposite and that they had replaced the old one (with smaller holes) with a new style (large holes on each end) which matched the 6 out of 7 sent in my order. A month after I originally ordered I received a replacement humidifier which was the same mismatching one from the first order! Also, the beads inside both of the Xikar cigar bar humidifiers, which were supposed to be pre-filled with solution, were dried up. I suspect they'd been sitting on the shelf for too long. Makes me wonder how old other products may be.

I'm not a fan of being lied to or of poor customer service. Incidentally, the Xikar representative was extremely responsive and professional. I have purchased their humidifiers and solution before from other retailers and have been more than satisfied with their products. I definitely cannot recommend eLighters.com to anyone in my cigar circles. At this point I have no choice but to buy another cigar bar humidifier and toss the one from eLighters.com"

"Very prompt and correct order. Ordered five lighters with engraving and elighters delivered with no errors. "

"**DO NOT BUY FROM THIS COMPANY!** I ordered 4 lighters from this company on 12-16-14 with Free Engraving. I paid for the 2nd Day Air. I received the order on time but one of the lighters were not engraved. I made my purchases for Xmas gifts. I immediately called them on 12-19-15 to report the problem. Their voice stated that they were busy with Xmas orders and that they would get back to me. Needless to say, they never returned my call. I went ahead and gave the lighter as a gift. I called them again on 01-13-15 and made them aware of the problem. They asked me to send a picture of the lighter. I told them that this was not immediately possible because the person who has the gift lives some 40 miles away. The phone rep spoke to her Supervisor and stated that she would send me a replacement lighter and for me to return the other one. I confirmed with the Rep 3 times that they would be sending me a replacement lighter without me sending any picture and that I would receive it by 01-16-15. I did not receive the lighter and called them back on 01-21-15. The Rep now tells me that I first have to send them a picture in order for them to replace it. I explained that they spoiled the Xmas gift by not calling me back and that the person does not have a Smart phone to take a pic. The Rep and Supervisor did not care about the error that they had made and wanted me to jump through hoops for a resolution. I stated to them that I did not want to give them a bad review and this is why I still gave them a call after Xmas but this made no difference to Elighters. Poor customer services, no call backs and no follow up with the customer."

"False advertisement for Free Engraving. Order three lighters with free engraving and not one was engraved.
Was enticed to order from this company by the free engraving. No express/expedited/rush requested.
After contacting eLighters via email, we settled on a % rebate rather than shipping the lighters back and forth for engraving."

"Cheap products, worse service, sent wrong item, total rip off and bad service. It was a Christmas gift from my kids and it meant so much to me but its a horror show dealing with these folks."