- STORE REVIEWS
- PRODUCT REVIEWS
2015-01-21
1/5
"**DO NOT BUY FROM THIS COMPANY!** I ordered 4 lighters from this company on 12-16-14 with Free Engraving. I paid for the 2nd Day Air. I received the order on time but one of the lighters were not engraved. I made my purchases for Xmas gifts. I immediately called them on 12-19-15 to report the problem. Their voice stated that they were busy with Xmas orders and that they would get back to me. Needless to say, they never returned my call. I went ahead and gave the lighter as a gift. I called them again on 01-13-15 and made them aware of the problem. They asked me to send a picture of the lighter. I told them that this was not immediately possible because the person who has the gift lives some 40 miles away. The phone rep spoke to her Supervisor and stated that she would send me a replacement lighter and for me to return the other one. I confirmed with the Rep 3 times that they would be sending me a replacement lighter without me sending any picture and that I would receive it by 01-16-15. I did not receive the lighter and called them back on 01-21-15. The Rep now tells me that I first have to send them a picture in order for them to replace it. I explained that they spoiled the Xmas gift by not calling me back and that the person does not have a Smart phone to take a pic. The Rep and Supervisor did not care about the error that they had made and wanted me to jump through hoops for a resolution. I stated to them that I did not want to give them a bad review and this is why I still gave them a call after Xmas but this made no difference to Elighters. Poor customer services, no call backs and no follow up with the customer."
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