"I ordered a specialty cigar lighter for a friend as a thank you gift. I was delighted by the quality of the product and the speed of delivery. I received notification of shipment much more quickly than anticipated, given that I had requested engraving on the lighter and opted out of rush services. I expected it to arrive the following Wednesday as a surprise when he returned from business travel...imagine my surprise when he told me it had arrived on SATURDAY!! Thank you for the awesome experience!"
"
From: Cathy Cocke
Subject: Re: Follow up from eLighters about OrderYour order 168931
To: "eLighters.com"
Date: Thursday, November 17, 2011, 5:13 PM
Thanks so much. I received the lighter much sooner than expected. As
always, was very pleased with the lighter. I have ordered many
lighters (and cigarette cases) from you over the years and have never
been disappointed. Thanks again.
Best regards
Cathy Cocke
On Thu, Nov 17, 2011 at 2:44 PM, eLighters.com wrote:
> We wanted to follow up regarding order 168931 from eLighters.com. We wanted to make sure that you were satisfied with the product(s) and service you received from eLighters.com. Constructive criticism welcomed!
"
"I got a sliver cylinder lighter for my birthday gift. It's such a feminine design and I always I wanted this. Good stuff. "
"Great product the cigar XIKAR Xi cutter works great and the professional engraving looks perfect. Thanks Fred R."
"Two thumbs up! I looked everywhere for Coleman lighters. They are the best windproof lighters I have found. You can light a cigarette going 70 mph on a motorcycle with no problems. Shipping was lightning fast. So very happy with this transaction!"
"Very happy with the selection on the site and service was great.
I would gladly shop with them again."
"We were very satisfied with the entire order and ordering process. Thank you for your help. We will definitely be referring you to our friends."
"I am a happy customer of elighters.com, I always get great service, and if I have a problem with an item there is someone right there to make sure I get great customer service, that is why I am still shopping at elighters.com.
Thank You,
"
"Great product, great service! I bought/ engraved the lighter for my boyfriend and he shows it off everywhere he goes. Compared to other companies that engrave their products, eLighters definitely has the best prices and even better products. My purchase was shipped promptly and arrived even sooner than the site predicted. I will absolutely be using eLighters again!"
"We ordered zippos for all of the groomsmen in our wedding and eLighters.com was easy to navigate and quick in their delivery. Everything was perfect and we will certainly keep them in mind for future gifts!"
"Good service, quality product equals a happy customer."
"The order surpassed my expectations. Fast shipping also.
"
"I recently ordered a Diamond Crown Drake Brazilian Rosewood 40ct Cigar Humidor for $200. When I received the item it was well-packed, but there was a scratch on the top and finish blemishes on the sides. I contacted eLighters customer service. They sent an RMA so that I could return the item and said that they would send a new one as soon as they received the return. Until I said something, I was expected to pay return shipping. Unfortunately they were out of stock and didn't know when a new one would be sent out. I asked what I was supposed to do with my un-stored cigars until I received a new humidor...they offered no solutions. Not even an attempt at a solution. If the product doesn't show up as you expect, don't expect much from this company. "
"I am very pleased with the products and the service. Thank you so much for the prompt delivery. I would definitely order from elighters.com again!"
"Awesome Retailer! .....Prompt, Professional, and Great Communication........KUDOS!.........z"