"Horrible customer service. Pray that you never need them. It's almost been a month since I placed my order and I have not received my item. I messed up and forgot the apartment number, so ups shipped it bach to california, from texas. So they re-shipped it after I convinced ups to make the return trip free, their guys would not do that. The package never should have been returned. Well upon shipping it back to Texas, the genius customer service rep puts the same label missing the apt. number on the box. So again its shipped back to california. At this point I'm ready to explode. Thet cannot ship it back until they receive it on the 16th, meaning i will not get it until past the 30 day mark from when the order was placed. "

"Great products, fast service, terrific prices!"

"Do not order from them. There are plenty of resellers who are more trustworthy. Their return policy is terrible and unscrupulous. They will not comply with their return policy and seem to do whatever they can to avoid refunds."

"The website was easy to navigate. And my items arrived in a very timely fashion."

"good service and timely delivery"

"Everything was fine with the transaction. The package arrived when promised and all items received. "

"I ordered Asus VH236H from them. The customer service support was great when I called to verify the address. The monitor was extremely well package,"

"Great price and fast shipping."

"good experience.. no problem deal"

"Item arrived earlier than expected, well packaged, and in perfect condition. The USB drive, while smaller than expected, works fine. I tag it as a good purchase at a very good price."

"Awesome hard drive at an excellent price. Packing was much better than most sellers. I will definitely be ordering again from SuperBiiz."

" Ordered a heat sink for my video card. Good price, fast delivery. So far so good."

"First of all, their shipping service and the way they process the orders is extremly slow.
I purchased a gtx 260, gigabyte motherboard, a phenom x2 cpu on august 14th 2009.
and it took them 3 days to pack the package the send it out.
after that, it arrived at August 24th, 2009, that is a total of 10 business days!! from CA to NY, that is completely unacceptable!!

Second of all, their product have serious problem. After I received my package and upgraded my computer, I was not able to power it up. When I check the hardware 1 by 1. I found that the video card had a corrupted GPU. And the motherboard also doesn't power up at all. That's right, 2 out of 3 items were in bad condition. I mean I am not buing any refrubished items. I shouldn't having any chance of getting any broken item. their items are really horrible. So I decided to return all of them and demand a refund.

Third of all, their returning policy is a BS. So, I emailed to them and said that I want a REFUND. And I also shipped the items back to them by fedex. Not to mention that they do not give back the returning shipping fee. They even do not give back the refund for the shipping fee that I orginally paid for the items. After they received my items, it took them 5 days to test them. yes 3 days, if I am the technichan, it takes less than 1 hour to test them all. And you need 3 days for that? maybe you should fire your technichans and hire me instead. Later, they sent a email to me and say that the RMA apartment approved the refund. I was like OK, Finally. Now it takes them 8 business day to give me the refund credits of only 2 items. And they send back the cpu to me. I was like WDF. I have told them that I want a refund for ALL 3 items no matter the cpu is in bad condition or no. Now, they just ignored me? what is this about? you don't understand english huh?

DO NOT BUY FROM THEM UNLESS YOU ARE SURE THE ITEMS WILL HAVE NO PROBLEM BECAUSE THEY HAVE HORRIBLE CUSTOMER SERVICES."

"Delivery arrived ontime. All items were in perfect conditon, and work great. Highly competitive prices and I will definitely buy here again soon."

"Seems to be a similar story as some others. Returned merchandise (carefully, orignial packaging, all parts, etc). Nagged RMA department to get response. Had even ordered another part at a higher price during the wait, all be it on my business account by accident. Included all documentation and note to simply refund money as I had ordered a replacement from them. After the "follow up" to RMA department informed that the part was returned to me. When I asked about why no refund when returned in the refund period, regardless of RMA status and the quote from "deleted" was "If the card was like new condition we would have gladly accepted the return, unfortunately there were probably screw marks or other indications that the product was used.". Do I sense a script here? I will not have any cheezy threats of retribution. However, it is foolish for a company to loose future business for a one time sale.

Update: Finally received the my rma'd item. Not a scratch, dent or ding. Like new condition, even after their testing. I've never had a problem ordering from these folks in the past, but don't expect any returns for any reason. "