"They were very helpful when I called to see if a part was in stock (which several merchants had claimed was the case without checking to see that it really wasn't) and had my order shipped shortly after. They take great care of their customers and ship items quickly. Thanks!"
"I ordered a Samsung internal SATA hard drive to replace one that failed in my Dell 1525 laptop. They (SuperBiiz) had the best price and were very quick too! Their customer service / sales rep was very professional and helpful, even offered to change the warehouse the item was shipping from so I could get it quickly with no extra charge (free shipping)! Excellent service - would definitely shop here again!"
"Superbiiz always bring the right products at the best price im really happy with this company, and im alaways coming back to see new products and good deals, shipping is great , no cons at all thanx superbiiz!"
"After processing my order within 24 hours, received the package on the third day using standard delivery. They were fast and efficient. "
"got it in one peace thank u this is my 5th supermirco board build great boards was building tyan but not any more thanks agian"
"Prompt service and delivery, price was exceptional, and the item is working flawlessly. Great transaction and will look forward to doing business again."
"Quick shipment; products as advertised; good prices. You can't go wrong with SuperBiiz."
"Great company to deal with. Fast shipping."
"I have shopped at super biz for 5 years. They have always treated me well. I would recommend them to anyone. "
"*** UPDATE in chrono order, read through and beware and take care ***
STAY AWAY from this merchant. Like ashirw said, "You'll be sorry".
10/20/2009, I bought an acer 751 from them, BIG MISTAKE.
10/21/2009 10:59am, the netbook arrived at my door, quick!
10/21/2009 PM, I found out the netbook was defective. It froze everytime I opened WinExplorer or TaskManager or even playing Solitaire. I heard the hard-drive grind before one of those crashes.
10/22/2009 Emailed them requesting RMA.
10/26/2009 10:40pm, got RMA and the netbook was on its way back to them.
10/29/2009 9:58am, they received and signed for it.
I waited and waited and waited, not a word from them.
11/13/2009 I filed a dispute with Citi Cards.
11/17/2009 today I called Citi Cards. Citi said no word from merchant.
That's the headache I had to endure from these people. Please God, please don't make me buy their stuff again. Thank you!
I'll let you know how this dispute turns out. But for now, please please please stay away. I am sooooooo sorry I ever landed on their site.
*** UPDATE UPDATE UPDATE ***
11/19/2009 7:27AM PST Just checked my email and they approved my refund request. I'll attach their email in a minute, but just a few words before we (eWiz and I) part ways.
First of all, thanks eWiz for giving my hard earned money back. I apologize for all the harsh words that I used but I won't change the text of what was already sent or submitted.
Now, I really liked the specs on that netbook. I mean 250GB HDD, 2GB RAM, 12-inch screen, white, for 269. Too bad things didn't work out and it had to be a junk netbook. I am spoiled and expect my shopping experience to compare to my local Walmart. For example, over the years, Walmart had accepted ALL of my returns in any condition with no questions asked. I expect this and that's why I spend tens of thousands of dollars there without hesitation.
Anyway, I'm not here to whine anymore. Just wanna say I'm very frugal and expect value for my money.
Take care.
Below is the email from eWiz this morning. I wished I had received more status updates from them.
========================
> From: support
> Subject: RMA Item Credit Approved
> To: "support"
> Date: Wednesday, November 18, 2009, 6:57 PM
>
> Dear Customer,
>
> Your
> RMA request has been approved. Within 10 days, you will be
> issued a refund on the credit card used to place the order
> on our website. If the purchase was made via
> money order or wire transfer, a check will be mailed to
> your shipping address.
>
> Please
> let us know if you have any other questions or concerns.
> Thank you for your patience.
>
> Thank you,
>
> Best regards,
> SuperBiiz Support
========================"
"They have the cheapest price with their coupon codes for the Athlon II X4 630 processor that I could find. I ordered it on 11/05/09 around 3:30 pm and it was delivered to me on 11/06/09 around 1pm. Customer service was knowledgeable and friendly and order placed without a hitch. Will be back to do business with again if they can keep the prices that low :D"
"Excellent service at a great price."
"Very fast shipping, great price, and the fan was just as described"
"First time buyer, always check ResellerRatings for the store and was happy with what I saw. Was not disappointed, quick shipping and good prices. Have added to my "Stores" favorites group, will definitely do business with again!"
"Ordered as ASRock motherboard from this outfit, got down to the payment section, and selected PayPal. Instead of directing me to the PayPal checkout, SuperBiiz sends me an email saying 'Please make your PayPal payments to: ****@****'. They actually want me to wire them the money and trust them to send the order! Not likely to happen in this lifetime!
I got this reply from eWiz: 11/18/09 6:01 PM
We apologize that you are unsatisfied with your shopping experience. We are sorry that you didn't feel safe sending your payment through Paypal, as hundreds of customers send payment to us everyday. Please call us at ***-***-**** and we will be more than happy to resolve this to your satisfaction. Thank you.
My objections remain the same. A reputable business would use PayPal the way it was intended. Wiring money to eWiz through PayPal would be the same as putting cash in an envelope and mailing it. It gives NO assurance that the order will ever be filled. Get your act together at eWiz!"