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Verified
5/5

2006-09-13

"they were the cheapest vendors i could find for the part i wanted, and it arrived well packaged and quickly with no hassle."

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Verified
5/5

2006-09-12

"My order was quick and painless, they had the best price for the item I was purchasing and it arrived quickly. I would have no problem recommending eWiz."

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Verified
5/5

2006-09-12

"New (retail box) delivered fast, in good working order: [FR] Hitachi 400GB 0A30228 ATA133 7200rpm 8MB Hard Drive"

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Verified
5/5

2006-09-11

"Very fast delivery, and an excellent product. A pleasant transaction, I will do business with them in the future.

Vince
"

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Verified
5/5

2006-09-11

"Fast Shippers. Item exactly as listed. Best Price on many items."

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Verified
4/5

2006-09-10

"I have purchased several times since this. Sometimes have great prices. fast shipping all in all a great transaction. "

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Verified
5/5

2006-09-10

"The transaction was smooth. My items arrived on time and well packaged. Emails were sent on dispatch of items, with tracking number. Website is easy to manuver fast easy links. No complaints here. Will definitly keep eWiz on top of my online buying list for future orders. Top Notch A+++++ experience."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
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Making decisions on their own
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Being easy to reach
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Verified
5/5

2006-09-10

"Shipping was really really slow. I ordered from NewEgg the same day and it arrived almost 4 days before Ewiz. Beside the slow shipping everything was perfecto. Thanks guys :)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Being easy to reach
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Resolving problems
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Making decisions on their own
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Verified
5/5

2006-09-06

"Excellent value, free and fast shipping and delivery, can't get any better! Keep on keeping on!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
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Verified
5/5

2006-08-31

"Great Service and Great Experience, Great Follow Up, Customer Oriented Company"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
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Resolving problems
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Making decisions on their own
N/A
Being trustworthy
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Being knowledgeable
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Verified
5/5

2006-08-31

"Nice and quick shipping, part works great. Thanks."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
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Making decisions on their own
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Resolving problems
N/A
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Web site being easy to use

Verified
1/5

2006-08-31

"e-wiz lured me in once again with a good price, however just as I ordered the component I read a report that the part they were selling was manufactured with severe design flaws. I ordered at roughly midnight EST. Their 'online cancellation system' referenced in their FAQ never gave me an option to cancel, trying for the first hour after ordering and then again the following morning at 8AM EST. Noone would answer the telephone until 12:30PM EST (30 minutes after their 'open time'). Once I finally got someone, she said she might be able to cancel the order but she would still charge the 15% restocking fee, even though everyone knows they are a very small shop that works on volume. I explained to her the published problems with the equipment and that I was trying to prevent a lengthy RMA process and actually just wanted to substitute another part as was willing to pay the difference. She said she couldn't process it as a return unless it shipped out and I refused the package and it came back, and then she could proceed with filling another order for replacement/RMA. She told me about their website cancellation system (which didn't work for me at all and was even unavailable for an hour or so the night before). She made no concessions for me as a long term customer of e-wiz, having made many purchases for significant amounts there previously. Even when I told her that I was an active member of the enthusiast community and her insistance on profiting $20 on an order mistake combined with a failure in her automated cancellation system would only lead me to recount my experience on all the major forums (anandtech, hardforums, thg, extremeoverclocking, and others) where I'm a longstanding and respected member of the community, she did not offer to find either a rapid solution for me (requiring a ship/return that would literally eat two weeks of my time, plus a delay in getting a refund if I didn't order some sort of replacement from them) or a solution that didn't waste $20 on a $140 order, I opted to sell the motherboard on one of the forums for the very amount I would get back from e-wiz (preferring to give another user who understood exactly what they were buying and who was willing to chance the hardware issues aforementioned the break rather than letting a dirty company make $20 because THEIR ORDER CANCELLATION SYSTEM FAILED). The worst part is that the motherboard did not even ship out until almost 12 hours AFTER I spoke to their customer service rep and because of their delay in shipping, I didn't receive the motherboard until 7 days later (mainly because they didn't get it into UPS' hands until they had stopped loading trucks for the weekend, so it sat in their town over the whole weekend before moving on Monday).

In the end, my experience was to learn that e-wiz really means electronic urination on customer service. Don't buy from them unless you're 100% sure what you are ordering and you don't expect any type of customer service down the road (even 15 minutes after the transation).
"

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Verified
5/5

2006-08-31

"I was impressed with eWiz. My order shipped out the same day. It was well packaged, with good instructions."

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Verified
5/5

2006-08-30

"I would highly recomend eWiz.com. They have lightning fast processing and delivery system delivery. Ordes status, item description, tracking information is very easy to view in one page. I would definetly shot at eWiz again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
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Being knowledgeable
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-08-30

"excellent price, fast shipping, well packed. Definitely would order from them again"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
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Customer service resolving problems
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site