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Verified
1/5

2006-01-20

"Poor, poor communications skills on the part of this merchant. Placed an order at 7:30 a.m. to have a barebones notebook sent next-day, and paid the $5.99 "rush order" fee as well. I come home at 6:00 p.m. to find that my order is still in the "order processing" status, and I have not an e-mail or missed phone call explaining why. I call them, and they said that I was going to have to sign a form and fax it to them, in an effort to prevent fraud, before they would ship my order. While inconvenient, this didn't bother me as much as the fact that I had to call and get them to tell me that is what the problem was. CANCELLED. Why even offer next day service if you aren't going to make an attempt to actually get the item there the next day?"

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Verified
5/5

2006-01-18

"The whole order went just fine. Had good prices on items. Took two days to ship them though, that could have been faster. All in all I'm satisfied."

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N/A
Is consumer focused

Verified
1/5

2006-01-17

"The worst experiance of my life. I should have gone with newegg. I bought a pci express sapphire video card. I get all excited it's a christmas present from a father who i haven't seen in a while. I plug it into my computer doesn't work. Blank screen and it's beeping.

I have two other pci express compatable computers that the video card can work on. Same problem. I thought it didn't matter i could just email them and get my money back. Nope. Sent them no lie about 15 diffrent emails, no responds. I was scared they were going to do a cheap trick and respond in 30 days than just tell me oops your 30 days are up.

I need help if i can find a number i can complain too or something. This is ewizz. So please do not use this company unless you want to be taken advantage for.

I'm scared if maybe my credit card information is safe with them.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-01-17

"As always I received the item on time and in very good condition."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
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Customer service being easy to reach
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-01-16

"Item was easy to find and once ordered, it shipped out quickly. "

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Verified
5/5

2006-01-15

"I've ordered from eWiz before, and had no issues. This time, was much the same. I've not had to deal with returns, but the ordering process, and general shipping are easy, and accessible. I always look at them when I want or need something. Pricing is always competitive, and shipping is average, but I always get what I order with them.

I have been ordering more and more with them lately, as Neweggs pricing has crept up, and shipping has deteriorated over there. eWiz is always consistent, and fair. They have a narrow selection compared to newegg and ZZF, but they generally have most of the mainstream items.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Overall customer service
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Customer service resolving problems
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Customer service being easy to reach
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Customer service being knowledgeable
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Customer service being trustworthy
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-01-13

"Great prices and rapid delivery. Bought GIGABYTE GC-RAMDISK since they had it before the 'Egg" did; when I did follow up at the egg it was sold out(?)
Ewiz ads ensued from froogle which happens to be my second choice for price shopping behind
pricegrabber.And ewiz is often listed on both as
I recall.
In all a great shopping experience.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
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Customer service being easy to reach
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Customer service being knowledgeable
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Customer service being trustworthy
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Customer service resolving problems
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
4/5

2006-01-12

"package sat in California for 5 days from 30 Dec-4Jan ,I feel it should have been hereon 6-7 Jan instead of 9 Jan, otherwise satisfied"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-01-12

"Order was dispatched same day ad received promptly. eWiz prices are very competitive and support is above average.

I am a returning customer.

Alex P.
"

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Overall quality of the company
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Verified
2/5

2006-01-11

"Received a Bad ps unit, Not Ewizes fualt But there RMA Process is about acinine for a online tech store. Instead of playing fax tag back & waiting 2 weeks for my PS to return I just Went back to newegg where I should have stayed to begin with & received MY PS 3 days faster & for 6$ less shipping than Ewiz.... (I will give ewiz this they were the cheapest with this particular peice of hardware but more on most everything else I looked at with them) but with that said I'm sticking with the company that backs up there sales with good service, & without the hassles of a long distance phone/fax bill to boot!! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-01-11

"Absolutely no problems. Great Transaction. great Communication. Accurate Information"

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Is consumer focused
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Is easy to do business with

Verified
5/5

2006-01-11

"Order was processed quickly. Company kept me informed about the shipment. The tracking number helped me know when the item was to be delivered. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-01-09

"merchandise arrived promptly, intact, and as described on net site....will recommend product(s) to others....."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy

Verified
5/5

2006-01-09

"Ordered a FSP 400W PSU. It was shipped the next day. Ewiz had the best price than anyone on pricegrabber. I look forward to doing more bussiness with Ewiz. A++, beyond expectations."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-01-09

"I thought shipment was expensive, but when I saw the case I ordered I understood why it was that much. The box was quite big and heavy. Overall, I am happy with my purchase."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with