"Ordered an item on the 8th of June. The website stated it would ship the week of the 16th, so I knew it wasn't in stock yet and would have to wait. On June 20th, I received an email confirmation that my order was being processed. I sent an email asking if they had a tracking number or if the item had been shipped yet. I received a response stating that they had to get more in stock. That, my friends, is what's called "False Advertisement". It is now June 30th and I haven't received a single update about my order, although I've been charged the $60 a week and a half ago. I still don't have a clue when I'll get this item, or if I even will. Maybe they just pushed me aside. This is my first and final order with this 2-bit business."
"I ordered item on 12/15/2013 knowing full well the item was on backorder. I received my CronusMax on 12/28/2013 and all is well. Item works great and I am very please with Extreme-Mods.com. I will keep them in mind if I need some other mods done in the future."
"I ordered a CronusMAX on Dec 10th and it stated that they were backordered. After talking with the owner on several occasions on the phone and through live chat I found out that their supplier had issues at the factory level and orders would be delayed. I am happy to report that my unit did come today in the mail and even included instructions and a free cable! Bravo Extreme Mods, Bravo!"
"I have dealt with extreme-mods for a long time now with no issues. I have experienced delays but I have always been informed ahead of time before such delays. Every product was shipped promptly and safely. Always had a great customer service experience with them as well. I will continue to purchase from extreme-mods."
"Today is 12.30.13 and I have not received my product I ordered on 12.11.13. The phone number provided on the website and emails from the company are out of service.
After multiple emails with no response, I was able to reach the owner via online chat on 12.20.13 and I brought up the wrong phone number, his only response was "oops"
He openly told me he lied to Amazon.com and me. When an item is purchased from his site via Amazon.com, he has two days to ship.
He didn't have the product and stated I would have by 12.24.13. guess what, no product. Tried to reach again and no such luck. Today is 12.30.13 and I called, no luck. Went to online chat and provide my information, he then disconnected the on-line chat and closed out the chat service. Tried to call, no luck.
Had to file a complaint with BBB, USPS (for postal fraud) and now with Amazon.
WARNING> DO NOT ORDER FROM THIS THIEF
Update: John banned me from any future orders and stated he would refund me. Great practice for a company that lies about their products and shipment. Filing a complaint with USPS and BBB
"
"I ordered a Cronos X, their top of the line product received it on time. But it came with no instructions period, was defective and is not the item I ordered. After few days of frustation a friend of the sellers, Tim went above and beyond. Tim overnighted me his Cronos X in exchange for my defective one. It seems that the site owner had been on vacation and was unable to help me. He has since returned from vacation and has contacted me and offered to make things right. I will provide neutral response until I see what that is. If you need Para-cord, I cant recommend "Timmay's Para-Cord" high enough for his customer service. Thanks"
"I placed my order on 6/14. I received an e-mail noting my order shipped on 6/26, 3 business days after your (Extreme-Mods) advertised 1-3 days standard processing time for orders. I requested and paid for 3-7 day shipping. As of 1:30am on 6/30, USPS tracking information still states that electronic shipping information was received on 6/26, but no other information was available. The interesting part is the e-mail I got on 6/30 asking me to review a product that has yet to be delivered.
I have ordered from Extreme-Mods before and never had a 16 day wait on a product that is listed as "In stock and shipping." I would like to know where my product is and when I can ecpect it. I am very displeased with this transaction.
When I contacted the seller, they did, indeed, resend the product right away, however, the product I received was nothing like the one pictured on their website. I attempted to contact the seller several times, but there was no responce from them."
"I have been in the video game business for ten years and this company(Extrem-Mods)is one of the best! I will buy everything I can from this company if they have the item I need. Don't look anywhere else, it's here! The BEST of the BEST service and products. They will go the extra mile for there customers! Buy here and be safe....."
"Not happy with their service. I ordered the controller 12 days ago and still do not know if it has shipped yet. I paid for 2-4 day priority mail. I have e-mailed them with no reply, tried calling but they don't answer and only answer their phones between 12pm and 4 pm EST. "
"Our of all the online mod stores this one is the best. The owner answers the phone in person. He has so much info on the products ots amazing. He returns calls promptly. They have the best selection on the net and the best prices. I will ipdate review when product arrives. To this point i could not be more happy. I had many questions and called a few times i never waited more than 5 mins to get a call back. Not one of the other gaming mod companies even responded to my phone msgs or e mails. Extreme-mods is the only place to shop. Plus they have the most advanced rappidfire mods in the world"
"To this point we received a product entirely opposite of what we understood we were purchasing. We are instructed to send it back and have filed complaint since the error is with the seller.
In no manner is there any explanation or instruction on the site that states the buyer is responsible for trying to fit multiple pieces together. Ours arrived in a state of many pieces with no direction. Several of the pieces appear to be damaged."
"I ordered a "Genetix3 Xbox 360 Controller Case - Black Mamba Edition" on July 23, on their site it was listed as "In Stock". I finally received a tracking number on July 28, but they did not actually ship it until August 1 and it arrived on August 3. They gave me a BS answer "returned to us due to insufficient postage". I got a quote from the USPS to ship the box back to them, it was $5.25 and I paid $6.96 .
When I opened the package the torx t8 driver that is supposed to be included was not in there. They said it was shipped today, August 4, we will see.
I left a review of the product I bought, a 2 star rating, and is still not showing up, go figure."
"i have ordered things from them before and what can i say im not ganna lie sirvice before was not the best but now i order things and they get here before time so early(fast) and when i talk to them im the type of person that likes to ask quetions about everything not once have they not answered my good and or dumb quetions these guys have changed now with there new site i recoment everyone that is into the modding type things come get them here everything is awsome"
"I had a problem with my order and got a response in about an hr, I am extremely grateful for suck a quick response and resolution. Good customer service is hard to find and I'm very impressed with their company. I would like to thank them for all they do. I'm excited about doing more business with them in the future."
"Great website for gaming accessories. Best prices and selection around the internet. Great customer service. Had questions about installing a mod, they responded within minutes to give me an answer."