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Verified
5/5

2003-12-08

"I ordered a Canon s50 on Wed. and got it Fri. evening. I checked it out all weekend and everything works perfectly. I even sent a question via email right after I ordered and my question was answered promptly. Thanks Electric Sam"

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Verified
5/5

2003-12-06

"If everybody would be the same as these guys the world would be a better place:
They fedex-ed the camera (canon A60) the second day but when I tried to use it it proved to have some problems (shutter wouldn't open, lenses wouldn't retract, etc - guess a gear broken...)
It took me several tries to get them on the phone but when I did they were very curteous and professional and I got my RMA in no time; shipped the camera back (monitored the shipping) and the next day following the evening they received my camera I got my tracking number for the new camera... good packaging, both cameras were new and got all the accessories....
Guess were I'm gonna buy my SLR from?
Thanks guys...
"

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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
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Verified
5/5

2003-12-05

"excellent price, fast delivery and very corteous
salesman (Brent). Very satisfied with the deal!!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2003-12-04

"Beware of accessory & UPC code rip off from this company. Bought a Sony Cybershot DSC-F717. Sales pushed and sold me a 0 filer for $30.00. Right after I hang up the phone, I found a 3 filer package for $30.00. So I called and cancelled out the filter order. The Salesman "Hnn"d and "Haa"d through the cancellation, ragged on that my filter package from somewhere else must be a cheap plastic filter. After I told him that it was crystal optics, he angrily asked me where I purchased it, and told me that he's going to buy every single one of the filters from that seller then resell them. Whatever.

I got the package delivered w/in a week. The camera was in a brand new package in a sealed box as they promised. However, after I sent my UPC code from the bottom of the box to Sony for my rebate, it was rejected. Sony told me that the UPC code is not on the bottom of the box, but on the side. I looked everywhere and didn't see it. It took another three months of customer support to find out that Electricsam.com had peeled off the UPC code from my camera box and claimed the rebate themselves.
"

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Overall product shipping and delivery process

Verified
5/5

2003-12-03

"I have a nice purchase experience with this store. Really fast shipping and delivery. Even earlier than the delivery date which CS told me. Only one point, they sent you the track number too late. I got the package and received the track number next day. High recommand."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-11-28

"After an abortive experience trying to buy a camera from A&M Photo I lucked into Electric Sam thru Price Grabber. Price was right, prompt delivery, exactly as advertised, they answer e-mails and they even have a phone number on their web site that you can call and within moments be talking to real, live, people. It gets no better than this."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-11-23

"I purchased a Canon PowerShot S400 from ElectricSam for $378.00 ($360 plus $18 shipping). I haven't had the time to check out the camera yet, but I can report that everything that was supposed to be included was included. The price was excellent. The packing was more than adequate and the delivery time quick. I received both order and shipping confirmation emails. I also received an email asking me to call (toll-free) to confirm my order. I spoke with the owner of the company ... Michael Franco. It was a bit difficult getting though on the analog line, but Michael assured me that a T1 line was soon to be installed that will rectify the problem. He also explained that the reason for confirmation was because the newly designed website ordering system does not yet have a provision for entering the code that is on the back of a credit card (a purchasing safety mechanism to protect both the seller and the purchaser). Mr. Franco indicated that this feature is planned for future implementation. In my conversation, with Mr. Franco, he intimated that he has some admirable goals, namely achieving the ratings and the reputation of the industry benchmark for online vendors. You sure can't fault Michael for striving to become the next NewEgg!

Jim McNamara (a satisfied customer)
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-11-04

"EXCELLENT!!! Service was professional, fast, and friendly. I will definitaly be back to visit ElectricSam.com and will recommend them to friends. 20 Stars!!"

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Overall product shipping and delivery process

Verified
5/5

2003-10-15

"I purchased a Canon A300 with the "Mr. Rookie Starter Set" for my wife's birthday from Electric Sam. Here's my note to them and for your reference:
Thanks, everything arrived and is in perfect running order, my wife is mystified as to how to operate the damn thing, but my son and I are in training so we can show her how to use it. It arrived about an hour before you guys opened in CST, or at about 10am EST. Once again, thanks for the quick and accurate placing of the order.
D.F.
"

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Verified
5/5

2003-10-13

"Bought a brand new Olympus C750 digital camera from electricsam.com on Oct 9, 2003, with very resonable price and received a factory sealed package with all accessories included. Good price, good customer service, and fast delivery. Will continue to do business with electricsam.com."

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Verified
5/5

2003-10-10

"Fast easy ordering.

My experience with electricsam.com was great. I placed an order on their web site for a Canon s400 that I found through pricegrabber.

I received an email confirmation immediately after placing the order. I called electricsam.com to upgrade my order to an express order. The salesman that I spoke with on the phone was friendly and knowledgable.

I also purchased a second battery for my phone as it was a great price too. This didn't change the shipping costs on my order so that was great.

A few days later I received another email with my FedEx tracking number on it. It was delivered before the scheduled ETA and the order was in perfect condition.

The camera and battery both were brand new and work great!

My only complaint: I can't look at my order status on your web site, like say Amazon.com.

Oh well this minor nit-pick will not keep me away.

Thanks again and I will be recommending you to everybody I know.

Larry
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-09-16

"I bought a Canon S50 camera from Electric Sam and I must say that the transaction went smoothly and quickly. I received the merchandise as promissed even sooner than expected! Great company to do business with."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

1/5

2003-08-08

"Last Tuesday I ordered a Canon S230 from Electricsam.com. I never received a confirmation email and the company failed to respond to both phone calls and emails. It is Saturday now and I am utterly dissapointed at the fact that this company is completely ignoring me.
STAY AWAY AT ALL COSTS.
"

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Overall product shipping and delivery process

4/5

2003-08-01

"I bought a Fuji S602Zoom camera for my wife from this company after being given the run-around by B&H Photo. I returned the camera because it was defective and B&H claimed the camera was discontinued by Fuji when the camera has been out less than a year; then a week later B&H started selling it again; go figure! Anyway, ElectricSam offered the S602 for about $65 less than B&H. I started the order on the web, got an email with an 800 number to call to confirm the order, the sales person was very friendly, got a call back with the FedEx tracking number and delivery was on time. My wife is thrilled and the camera works great! What more can I ask for? I highly recommend this seller!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability