"I was somewhat hesitant to order from this merchant because the price was as low as most un-reputable dealers prices are, but their high rating on reseller ratings made me take a chance.

I placed the order during passover at which time they were closed as their website clearly stated. Once regular business resumed I called them to confirm the order as their automatically generated email requested.

That was when I found out that there was an issue with my credit card (my fault it seems). The representative was polite and took in the correct information. He was even kind enough to upgrade the order to three day shipping for no extra charge.

I can't say I have any complaints about this merchant, and if all goes well I will be shopping with them more in the future."

"Received a defective Minolta Dimage XG from seller. Sent it back with permission including an RMA # and was told would receive a new camera. Since April 1, I have placed 3 calls to seller and was told each time that the replacement camera was being sent and to look for a tracking number. I placed the first call to confirm shipment of the replacment camera on April 1, the last call was placed today at which time I was told that the seller's warehouse has been out of stock for over two weeks. Seller lied to me on three different occasions. I have since cancelled my credit card purchase. Seller attempted to defraud me out of a 15% restocking charge to cancel order. Beware of this seller's methods and ask them to put in writing ANY conversations you have with them or any commitments they make to you."

"I was about to place a prosumer camcorder purchase after reading so many positive review comments. But I still had doubt so I email Electric SAM for a couple of questions: 1) why there's no physical address for the company? 2) How can you be sure that your company is an authorized dealer of Canon/Sony product so proper rebates can be filed? So far, there's no answer. I wonder why???"

"Order was incomplete, unable to reach anyone by phone during business hours for days. No due date (if any) of missing items on the paperwork or Email responses. Response had a 24 hour window to claim missing/damaged items. They appear to be closed all the time. Customer Service called to confirm order 5 minutes after being placed by the internet, which was impressive. Looking back, this was probably due to a poor telephone system that mostly hangs up or if your one of the few, long wait times, then the hang-up. Problem resolved as of 22 Apr04. Calling the first part of the 3rd week bore no fruit. One week I got a girl who said the part was back ordered and would be in next Tuesday. The following Wednesday first time, I got the same circle of departments via the computer then the hang up. The second attempt, I got the owner. He was very apologetic and called back in 5 minutes saying he had the part and I should have it by 3pm the next day. He was a man of his word. In all fairness looking back. The computer system must be tied to sales, shipping and vender due-in's. I was informed that they had to walk to shipping to determine what had happened to my part, what the due-in date was and when it would ship. The Email responds was non-existant. The phone system acted like several different systems. One time sweet, bang on... Other times a wild goose chase with few choices and very kirt. The voice and available respondses were also different. The Owner was very respondsive and sympathetic to my needs and rectified the problem. To survive in todays business, good prices is but one leg of business. With poor Customer Service and Poor shipping controls, good prices alone will not sustain a business"

"First and last time using this dealer. Nothing but problems. Placed order by phone on Sunday morning. It was difficult to understand the salesman but I managed. The items were instock...lots of them. Within 1 hr. I received an order number, but I never received a tracking number. The Olympus Stylus 410 was to be shipped Priority mail on Monday. I sent two emails and they never responded. Friday arrived and I called them. They had never shipped it nor had they called me or sent any emails explaining the delay. I finally cancelled the order and called Bestpriceaudiovideo.
"

"The product was shipped the same day. Great price. I had a problem with my order and it took a little time to get resolved, but the owner of the company called me personally and corrected the problem."

"GREAT EXPERIENCE! Definitely WILL buy again!

In Short: Good Price and Quick Delivery!

I had a terrible experience with MPSUPERSTORE and had to cancel my order with them. Worried a lot when I ordered with ElectricSam but ratings seems a lot better, so I gave it a shot. I'm happy I did!!!

Ordered on Monday and shipped Friday, SAME WEEK! Yes, they too require a phone call to confirm order and try to sell you accessories, but it was no pressure. CSR was very nice and professional.

Even though the status wasn't available on their website, a quick email did the trick! CSR replied within 24 hours with a tracking number was sent back.

The only problem I had was that they only ship to your billing address. This wasn't anything to worry about even though no one was home becuz once I had the tracking number, a quick call to FedEx the day before and they held it at the station for me to pickup.

Very satisfied so far! The unit is being charged and can't wait to take it on my vacation!"

"Excellant prices: I purchased a Nikon 4300 and ElectricSam's price was more than $50 lower than the next lower vendor. The camera was delivered earlier than promised. I will definately order from ElectricSam again"

"Due to the baiting nature of most on line camera sellers, I was very skeptical at first. I purchased a Canon Powershot S400 from them. They had the best price for a new unit.

I received the standard email asking me to call to confirm the order. When I did this, there was no pressure to purchase anything else. They also matched the Pricegrabber price even though their website was a couple of dollars more.

Sealed camera arrived quickly and safely, with USA warranty and all standard accessories. Would buy from again!"

"I placed a order with this company On the 2/5/04 over the internet late at nite. The first thing the next morning I called to conferm my order, and by that nite I had a tracking # and it was on its way. I recieved my camera on the 2/8/04. I am very pleased with the shipping, service, and my new camera! The price was great, I would do business here again. Thank you ElectricSam!"

"
I highly recommend this merchant.
ElectricSam had the best price+shipping for a Canon A60.
Ordered it, received an email asking me to confirm my order over the phone,
which only took a minute (a good way to prevent theft identity).
The sales guy made no attempt to sell me any type of battery pack or accessory.
Received a FedEx tracking# within the hour.
I selected the 7-10 day (cheapest) shipping & received it 3 business days later !
Everything arrived working & in perfect condition.
"

"I am skeptical about this place. I ordered a Canon A80 on this site because of the price and the rating from this site. I did not like the call in to verify order deal, but did and was not asked to buy anything extra. The camera arrived 2 days later which was great especially since I chose the cheapest shipping. I am bothered by the fact that the canon box was not shrink wrapped leading me to believe the camera may be used or refurbished. Customer service said that's how they come in since they buy them in bulk. The camera works fine and everything else was packaged correctly, but..."

"I was looking for a replacement digital camera. I consider myself a fairly savy e-shopper (purchase 3 - 6 times per month on-line). Found ElectricSam either through pricegrabber or yahoo (can't remember which) and they had a great price on the camera I wanted. I checked them out on reseller ratings.com. I read some of the comments and was a little apprehensive based on some of the feedback (about follow up calls, hard sells, etc). The on-line order process was smooth as silk. I got prompt emails. You can get order status information from their web site.

Yes, you do have to call them on the phone to confirm the order. And yes, they will try to sell you something else (read overpriced accessories). So what? They are using their low prices (possibly at or below cost) to get your business. In business it's called a loss leader. If all they did was sell products at or below their costs, they won't be around for very long. Naturally they are going to try to sell you something else so that they can make a living.

The rep I spoke with on the phone was curteous, no hard sell, and was pleasant to deal with. He took no for an answer on the add-on's he was trying to sell me. They ship via Fedx and I got my camera much earlier than expected (I always prefer fedx over ups). If the "burden" of a 5 minute phone call is too much to bear, I suggest you find another etailer that's selling the same product for 15% more and do business with them. That way you won't be bothered with a follow up call.

I would definitely do business with these guys again."

"Purchased a Canon PowerShot S400 Camera kit. The order by phone was fast, efficient and courteous. Shipping information was accurate and the items arrived in superb condition as promised. "

"Very good prices. When I called to confirm my order, they offered me accessories but were never pushy and always polite. I declined any accessories and the camera shipped to me very quickly. I would definitely do business with them again!"