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Verified
3/5

2017-11-02

International Order: Product was amazing but the experience was stressful!

"The candy corn bags looked amazing with our branding, and we are overall very satisfied with the product. However, getting to the production stage was very stressful. We had a tight deadline and the sales rep went on vacation during our correspondence. We had to make calls to customer service and it was difficult to get our request picked up again. Greg took over during our sales rep's absence and we were very happy with his quick service. Payment was also stressful because you cannot use international credit cards. We would definitely order from epromos again, but international purchases are a lot more complex than you might expect!"

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Verified
4/5

2017-10-31

Shipping issues

"The order process was great, the artwork approval was great, the product is amazing! the only issue I have is with the shipping process. The supplier didn't have the product at the location for pickup which caused major delays in shipping. The confusion was added to by us having Purolator arrange for the pickup in the USA via UPS. so tracking it was difficult as I have a UPS tracking number with a Purolator account and pickup.

it would be ideal if the US supplier could arrange for the shipping from their end, not the purchaser, and charge the fees to the purchaser - it would be worth it.

But very pleased with the rep(s) in their efforts to get the information for me along the way, and the product to our door.
"


Verified
5/5

2017-10-31

Excellent

"Great customer service, helpful, fast turn around. "

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Verified
5/5

2017-10-31

Awesome customer service - fast delivery!

"Paul and Melissa were fantastic to work with. I called them on a Friday afternoon needing a rush order and by Tuesday we had everything done (along with proof) and ordered. We're happy with ePromos and look forward to using them again!"

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Verified
5/5

2017-10-30

Pleased corporate customer!

"I was in charge of ordering prizes this year for the company sponsor table at the Race for the Cure event, and the service we received was phenomenal! The prizes came in perfect timing, and everyone I spoke with was very professional and prompt. ePromos will always be my go-to for ordering any marketing and promotional products! "


Verified
5/5

2017-10-30

Glenn is Grrreeeeattt!

"He is fast and detail oriented. Makes my job easier and is always sending me ample samples prior to me making a purchase. "


Verified
5/5

2017-10-27

Amazing customer service and sales help throughout the process

"I was blown away by the dedication of everyone I spoke with at ePromos- they scoured their own catalog and even other companies' catalogs to find swag ideas for my event. Neil was there every step of the way to make sure I had what I needed and was always quick with a knowledgable an confident reply.

Simply put, my customer support/sales experience was unparalleled. It felt like I had found a true partner in the process that was invested in my success throughout the process. Thank you so much!!
"

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Verified
5/5

2017-10-26

Prompt service!

"Jill at ePromos provided prompt service and we received a great looking product well before our deadline. Thank you!"


Verified
5/5

2017-10-26

First Order--- Very Pleased

"This was my first order with epromos. They matched the price of my current vendor. Looking forward to working with them on other items in the future. So far so good :)"


Verified
5/5

2017-10-26

Customer for life

"Paula and Angie are a great team with excellent customer service and my products come out looking great and on time. "

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Verified
5/5

2017-09-28

Another Great Experience!

"Had a shipping issue that was resolved very quickly. Love the great customer support!"

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Verified
5/5

2017-10-25

Mesh bags

"Our order was quick and speedy once the paperwork was completed on our end. good quality bag with excellent print job. Thanks you."

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Verified
5/5

2017-10-25

They were awesome

"No complaints! Fast service and really worked with me! Wonderful product. Very pleased! "

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Verified
4/5

2017-10-25

Great Customer Service

"I had a lot of back and forth because we needed a lot of support as first time orderers. Very Very helpful customer service. "


Verified
5/5

2017-10-25

Great Service, Great People!

"Glenn Beyer and his team make the entire experience easy. They do a fantastic job. I will definitely work with them again soon!"