"They tried to book my airplane tickets, they charged my credit card and after said that never was charged. Now I have the amount blocked and they doesn't want to call my bank to reverse the transaction.
I asked to cancel my reservation and erase the data of my credit card, but they still calling me and they still trying to charge my credit card.
Inclusive by mistake, they sent me by email information about others customers.
Be carefull with this company, Isn't a fraud but are very disorganized with bad service."
"I always come back here to book my tickets because of their accurate pricing system.Their website is also fast and easily navigable.
"
"I say it is ok they stick with their policies of which they are setforth their customer service is upto the mark but they always promise to give the price which are on the website and deliver the tickets within minutes the reservation is booked."
"If someone looking for unique and amazing deals, then exploretrip is a right place. They are simply amazing.
"
"I was in need of cancelling my reservation and contacted the exploretrip travel agency people i got very good response from them and got my refund in time thanks to exploretrip again......"
"EXPLORETRIP.COM PROMISED TO ISSUE A FULL REFUND FOR MY TICKET CANCELLATION SINCE THE AIRLINE WAS DOING THE SAME. THEY NOW REFUSE TO ISSUE THE REFUND!
I booked tickets to Israel on July 2nd through Exploretrip.com. Violence in Israel began on July 8th with rocket attacks reaching all parts of the country. I contacted Exploretrip.com to inquire about cancellation and refund. At first I was told by an Exploretrip.com rep that a refund wouldn't be issued, but after I explained that the airline was offering the option to cancel for a full refund due to the escalating violence in the region, the rep said that I could receive a refund. I asked the rep to cancel my two tickets. When I asked for a confirmation, he replied that wasn't necessary, and that I could expect to see the refund in 2-3 weeks. I saw no reason to suspect foul play since the airline was offering a full refund without penalty.
Two months later, and a refund wasn't issued. Now I'm being told that I wont receive the refund. I've called every day for two weeks without even being given an opportunity to speak to a manager. What scares me now more than ever is all the bad feedback I'm reading about Exploretrip.com all over the internet. How can such companies be allowed to remain in business?
"
"I had to cancel my ticket because I was severely ill, too ill to travel. They initially said they'd issue me my refund but charge me $250 fee. Then I told them I have a legitimate excuse and to waive the fee, of which they said would be fine as long as I sent them a doctor's certificate within 24 hours of my departure. I did just that even though I was barely able to move. I got no confirmation of my refund. Now they say they need to contact the airline and there's uncertainty. I don't get it! I went out of my way and did my part, they were so quick to charge my card. But now when it comes to customer service, they're slow to act and respond especially after I've submitted all the necessary documents including my prescription and diagnosis reports. I've been waiting for two weeks. They can take 4-8 weeks to process but at least give me a confirmation. I have emails that prove how disorganized they are with all their verbal and written promises - complete BS. I'm going to file just about everything under the sun if they don't give me an answer I deserve. It will cost them more to fight me than just issue my refund. NEVER EVER DO BUSINESS WITH EXPLORETRIP!!! I wish I read these reviews sooner. They're directly liable for their misuse of my time and money."
"Exploretrip.com is fast and efficient and I have not once been confused by their booking system.Their search criterea is in such a way that if we are confused in booking a ticket they would give right information about the flight timings,date etc...especially their customer care service is fantastic........."